Description<\/p>\n
\tWe are looking for an experienced, innovative and commercially driven Product Specialist to manage, grow and optimise our savings product portfolio through end to end ownership of product strategy, customer value propositions, digital adoption, regulatory compliance and sustainable commercial outcomes.
\n\tThe successful candidate will play a critical role in driving product innovation, overseeing lifecycle management, enhancing customer experience and embedding continuous improvement initiatives while collaborating across multiple teams and partners to deliver seamless, customer centric savings solutions.<\/p>\n
YOUR RESPONSIBILTIES WILL INCLUDE<\/p>\n
\tDefining and executing the Savings product strategy aligned to business objectives
\n\tDeveloping and maintaining the product roadmap in collaboration with strategic partners
\n\tIdentifying market opportunities, customer needs, and competitive positioning
\n\tDriving financial inclusion through accessible and relevant savings solutions
\n\tLeading the design and development of innovative savings products and enhancements
\n\tTranslating business requirements into product specifications and user stories
\n\tCollaborating with Technology, UX, Operations, and external stakeholders to deliver digital product enhancements
\n\tOverseeing product configuration within digital platforms and core systems
\n\tDriving agile delivery and continuous product improvement initiatives
\n\tTaking accountability for achieving sales targets, including account openings, funded accounts, and balances under management
\n\tDeveloping and implementing acquisition, activation, and retention strategies across customer segments
\n\tIdentifying and unlocking sales opportunities across digital, branch\/frontline, and call centre channels
\n\tPartnering with Marketing to execute targeted campaigns and customer engagement initiatives
\n\tSupporting frontline enablement through product training, sales scripts, FAQs, and customer engagement initiatives
\n\tAnalysing sales funnel performance and implementing strategies to improve conversion rates and productivity
\n\tDesigning and optimising end-to-end digital customer journeys, including onboarding, deposits, withdrawals, and account servicing
\n\tIdentifying customer pain points and implementing solutions to improve customer experience and conversion
\n\tMonitoring product performance and customer behaviour using data-driven insights
\n\tDriving initiatives to improve product uptake, engagement, profitability, and customer retention
\n\tEnsuring compliance with applicable regulatory requirements, including FAIS, POPIA, and Treating Customers Fairly principles
\n\tCollaborating with Risk, Compliance, and Legal teams on product design and governance requirements
\n\tBuilding and maintaining strong stakeholder relationships within the savings ecosystem
\n\tProviding reporting, strategic insights, and updates to senior management and governance committees
\n\tMonitoring industry trends, digital banking innovations, and competitor offerings to identify opportunities for growth and innovation
\n\tDriving a culture of innovation, agility, and continuous improvement<\/p>\n
Requirements<\/p>\n
\tBachelor\u2019s degree in Business, Finance, Economics, Sciences, or a related field
\n\tPostgraduate qualification will be advantageous
\n\tActuarial Science qualification will be advantageous
\n\tMinimum 8\u201310 years\u2019 experience in product management within financial services, preferably within Savings or Deposits
\n\tRetail Savings and Investment experience within Banking, Insurance, Asset Management, Fintech ecosystems, or the broader financial services industry is essential
\n\tProven track record in product development, optimisation, and lifecycle management
\n\tStrong understanding of savings products, retail banking, and digital financial services
\n\tExperience working within agile and cross-functional environments
\n\tSound knowledge of FAIS, POPIA, and Treating Customers Fairly principles
\n\tStrong stakeholder engagement and communication skills across product, technology, and operations environments
\n\tStrategic and commercial thinking
\n\tCustomer-centric mindset
\n\tInnovation and creativity
\n\tStrong execution and delivery capability
\n\tProduct management methodologies and tools
\n\tAnalytical and data-driven decision-making
\n\tCustomer journey mapping and optimisation
\n\tCollaboration and influence across cross-functional team
\n\tStrong communication and stakeholder management skills<\/p>\n
Apply via company website ( https:\/\/avbob.mobi\/ ) or<\/p>\n
avbob.mcidirecthire.com<\/p>\n
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