Responsibilities :<\/p>\n
\tTake total ownership on customers\u2019 orders from the Purchase Order receipt to the delivery and invoicing
\n\tCo-ordinate the order treatment with appropriate Sales, Technical Consultants, Supply Chain, Engineering, Manufacturing, Logistics & Finance departments
\n\tIs responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up
\n\tIn the Telecom CS team, act as the main interface for customer and sales \/ TC during order treatment process
\n\tValidate customers\u2019 orders according to the procedure \u201cGemalto Customer Purchase Order Review\u201d ref. WG. SCH. #.0005
\n\tTranslate the customers\u2019 orders in Gemalto order entry system to allow treatment from order manager
\n\tPlan the sales orders with manufacturing complying with the customer\u2019s requirements
\n\tAcknowledge the orders to the customers within 48 hours
\n\tCoordinate the customers\u2019 executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool
\n\tCoordinate with technical support technical information to execute an order
\n\tRelay information to\/from customers versus order manager
\n\tFollow up the sales orders until the shipment and invoicing in a proactive mode
\n\tIs in charge of the customer\u2019s complaints registration and follow up
\n\tContribute to the short term billing forecast exercise in volume and its achievements
\n\tEnsure orders are entered into backlog in an accurate and timely manner
\n\tIs responsible for updating the ERP of any change linked to the order to ensure backlog report accuracy
\n\tReport to customer the agreed reports
\n\tAttend customer meetings, assist customer when visiting Gemalto facilities<\/p>\n
Educational Requirements:<\/p>\n
\tMatric \/ Grade 12
\n\tRelevant tertiary qualification will be advantageous
\n\tFirst experience in a similar position<\/p>\n
Skills Requirements:<\/p>\n
\tAbility
\n\tFluent in English
\n\tCustomer oriented
\n\tGood organisational skills
\n\tRigour
\n\tGood in figures data
\n\tSelf-initiative, team player
\n\tGood at interpersonal and intercultural communication.<\/p>\n
Knowledge<\/p>\n
\tSales administration and logistics (Payment Terms, Customs Rules)
\n\tLetters of Credit
\n\tSystem Tools: IT Literate (Microsoft Pack Office)
\n\tTools knowledge (ERP, PDM, I-care, ContraTech)<\/p>\n
Apply via company website ( ) or<\/p>\n
careers.thalesgroup.com<\/p>\n
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