We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses. They are looking for a Support Engineer who enjoys solving real-world technical problems, responds calmly under pressure, and takes ownership of their work.\u00a0
\n\tThis role is ideal for someone who has moved past basic helpdesk duties and is confident troubleshooting across workstations, Microsoft 365, Active Directory, and endpoint environments. You will be part of a collaborative support team that values learning, consistency, and professional growth.
\n\tIn this role, you won\u2019t be just closing tickets.
\n\tYou will be building capability, gaining exposure to multiple environments, and positioning yourself for your next career step in systems administration, cloud engineering, or network support.
\n\tThe company invests in learning, supports certification growth, and values team members who bring accountability and curiosity to their work.<\/p>\n
Who This Role Suits<\/p>\n
\tSomeone who enjoys problem solving and is not afraid to take ownership.
\n\tA communicator who can translate technical issues into clear, practical explanations.
\n\tA person who likes variety and is comfortable working across multiple client environments.
\n\tSomeone who wants to grow into a Tier 2 or Cloud Support role over time.<\/p>\n
Minimum Requirements:<\/p>\n
\tMinimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role.
\n\tConfident troubleshooting Windows and macOS devices.
\n\tOwn, reliable vehicle<\/p>\n
Hands-on experience with:<\/p>\n
\tMicrosoft 365 Admin Center (mailboxes, licensing, permissions, Teams policies)
\n\tActive Directory (user management, group membership, access control)
\n\tUnderstanding of basic networking concepts such as DNS, DHCP, VPN, firewall awareness.
\n\tA structured, logical approach to diagnosing issues and documenting findings.
\n\tStrong communication skills and a client-service mindset.
\n\tAbility to stay calm, focused, and solution-oriented when pressure rises.<\/p>\n
Preferred Certifications (or working towards):<\/p>\n
\tMicrosoft Endpoint Administrator Associate.
\n\tMicrosoft Administrator Expert.
\n\tCompTIA A+ or N+ (advantage)<\/p>\n
What You Will Do<\/p>\n
\tProvide first-line technical support to end users via phone, email, ticketing system, or remote tools.
\n\tTroubleshoot hardware, software, and basic network connectivity issues with accuracy and patience.
\n\tManage user accounts, permissions, and policies within Microsoft 365 and Active Directory.
\n\tSupport workstation setup, device onboarding, software installations, and patch updates.
\n\tDocument tickets thoroughly including root cause, actions taken, and resolution steps.
\n\tEscalate tickets when required while maintaining responsibility for user communication.
\n\tContribute to internal knowledge base documentation and help improve support workflows.
\n\tCommit to ongoing learning and work toward Microsoft certification pathways (supported by the business).<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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