ROLE DESCRIPTION:<\/p>\n
\tSygnia is the fastest-growing multi-management company in South Africa. \u00a0Become a part of the team and be responsible for the claims administration of several retirement funds and all that it encompasses.<\/p>\n
DUTIES AND DAILY RESPONSIBILITIES:<\/p>\n
\tOversee the day-to-day operations of your Claims Team
\n\tEnsure that the team adheres to the clients’ current Service Level Agreements and add value to clients by continually trying to improve the services provided
\n\tEnsure that the team performs according to contracted performance areas to deliver the highest level of service
\n\tIdentify ways of promoting accuracy and maximising productivity within the team
\n\tPlan, assign & monitor allocated tasks as well as the workload of the team members
\n\tMonitor team members\u2019 execution of tasks and provide training and constructive feedback as and when required
\n\tReview and approve claim payments
\n\tPerform quality assurance reviews on team members\u2019 work
\n\tRegularly evaluate and Improve processes to ensure effectiveness and efficiency
\n\tInvestigate and resolve queries efficiently and on a timely basis
\n\tResponding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients
\n\tRegularly engage, interact with and report to management and clients where required
\n\tLiaise with internal and external auditors
\n\tEnsure tax, legislative and statutory requirements are met
\n\tAssist with the implementation of changes to new and existing products and processes
\n\tBalance own priorities while directing and motivating others
\n\tHaving and maintaining a technical understanding of SURF offerings and the ability to apply that understanding to daily outputs
\n\tAssist with ad hoc administrative tasks as and when required<\/p>\n
ROLE QUALIFICATIONS AND EXPERIENCE:<\/p>\n
\tDiploma\/Degree Advantageous
\n\tExperience with the Everest administration system advantageous;
\n\tA minimum of 3 years’ Employee Benefits experience;
\n\tStrong operational knowledge of umbrella fund administration and the relevant administrative processes including (but not limited to) monthly updates, claims (cash, transfers, death, etc), section 14 transfers, etc<\/p>\n
COMPETENCIES REQUIRED:<\/p>\n
\tStrong attention to detail
\n\tHigh level of numeracy and accuracy
\n\tExcellent organisational skills
\n\tAbility to prioritise tasks
\n\tAbility to perform under pressure
\n\tExcellent communication skills, both verbal and written
\n\tStrong analytical\/problem-solvingskills
\n\tProactive individual who is willing to take responsibility and accountability for allocated tasks
\n\tTeam player
\n\tExcellent Interpersonal skills<\/p>\n
Apply via company website ( http:\/\/www.sygnia.co.za ) or<\/p>\n
sygnia.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/sygnia.simplify.hr","_company_name":"Sygnia Asset Management","_company_website":"http:\/\/www.sygnia.co.za","_company_tagline":"Sygnia Group is a specialist financial services group focused on the provision of multi-management, index tracking and administration solutions to institutional and retail clients in South Africa and abroad. We provide a wide range of financial services to a diverse group of domestic and internation... read moreal clients. Whether you\u2019re a corporation, a financial institution or an individual, we\u2019ll work with you to create your ideal investment solution. Tailored. Transparent 7th Floor, The Foundry Building Cardiff Street Green Point, Western Cape 8001 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-37399","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/37399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=37399"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=37399"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=37399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}