Job Description<\/p>\n
\tReporting to the Project Manager or Catering Manager, the incumbent will be responsible for overseeing the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations. The role also involves ensuring the efficient and effective resolution of patient complaints to deliver a high-quality foodservice experience.<\/p>\n
Education and Experience required:<\/p>\n
\tMatric\u00a0\u00a0
\n\tExperience in the catering industry, particularly within the healthcare sector
\n\tProven ability to supervise and manage staff effectively<\/p>\n
Key areas of responsibility:<\/p>\n
\tCustomer Service
\n\tManage daily operational issues relevant customer satisfaction and retention of the business
\n\tDaily ward rounds, trend identifying and change management to improve patient experience
\n\tTo ensure that the service provided is in line and better than set targets
\n\tManage the catering service to patients optimally to surpass client and customer expectations.
\n\tAttend all relevant meetings with client and management team and ensure communication to relevant parties
\n\tEnsure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.
\n\tAll training records signed for training done on new procedures and ensuring that processes are followed without fail
\n\tManage and monitor service level agreements and continuously strive to improve service offering.
\n\tMenu standardization implementation and ongoing monitoring<\/p>\n
Knowledge, Skills, and Competencies:<\/p>\n
\tExcellent knowledge of the catering environment\u00a0
\n\tExcellent knowledge of Health and Safety policies and processes relevant to the catering industry\u00a0
\n\tComputer literate (MS Office)\u00a0
\n\tExcellent customer services skills\u00a0
\n\tGood communication skills, able to multitask, good leadership skills, and corporate individual.\u00a0\u00a0
\n\tMust be a team player with a customer focused approach\u00a0<\/p>\n
Closing Date\u00a030 June 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.empactgroup.co.za\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Empact Group","_company_website":"https:\/\/www.empactgroup.co.za\/","_company_tagline":"With over 30 years of experience in South Africa and a range of seasoned professionals, Empact Group is a partner that you can count on. We specialise in providing quality food services and support solutions in catering, cleaning, hygiene and Integrated Pest Management Solutions. Empact Group aim... read mores to create a positive impact with our expertise that is as vast and varied as the needs of our clients. Our teams put all of their knowledge and experience into delivering professional bespoke solutions whilst providing services of the highest standard. We give you absolute quality every-single-time. We design and implement innovative service solutions to ensure that our clients can concentrate on their core business, knowing that all other activities are being managed in the safest and most cost-efficient manner. This is all underpinned by an intrinsic Health and Safety culture which has been honoured and developed by working with some of the worlds most demanding clients, including oil and energy companies in remote or difficult environments. We envision ourselves to be the African market leader in contract food and support services. We pride ourselves on doing our job so that you can do yours better. 22 Milkyway Ave, Frankenwald, Sandton, 2090","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[18],"class_list":{"0":"post-37550","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/37550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=37550"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=37550"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=37550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}