Job Purpose:<\/p>\n
\tExecution of the best-in-class service through effective Service s with customers to ensure customers\u2019 business needs are fulfilled and sales targets are met in partnership with the Commercial organization<\/p>\n
Key Tasks and Responsibilities:<\/p>\n
Interact with customers (directly and via sales team members)<\/p>\n
\tOrchestrate the service relationship, acting as primary contact for assigned customer accounts
\n\tAnalyze account history, understand the region\u2019s supply needs, help make decisions to optimize orders and product deliveries
\n\tProvide information on orders, supply availability, timing, updates on products, programs, etc.
\n\tReach out to customers for missing Customer Master data information to process sales orders
\n\tSeek customer feedback to track satisfaction level and identify solutions to improve experience
\n\tSME \u2013 order flow & systems and reporting<\/p>\n
Resolve any immediately addressable customer requests<\/p>\n
\tReceive requests from customers and sales team members via unstructured communication (phone, email, etc.)
\n\tAddress any immediately resolvable requests (e.g. in order management – order entry, status check; in order fulfillment \u2013 scheduling, ad-hoc \u2013 product returns, delivery complaints, etc).
\n\tManage research, resolution, documentation and communication for complaints & errors (incl. Delivery)
\n\tInvolove CA for resolution of non-immediately resolvable requests (i.e, pricing)<\/p>\n
Partner with Commercial \/Supply Chain team<\/p>\n
\tInfluence product take and delivery timing to achieve financial targets
\n\tProvide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress)
\n\tMonitor customer prioritization, delivery forecast targets and support product allocation management
\n\tConduct training sessions and influence customers to adopt new processes, tools, and systems
\n\tIdentify and implement improvements in operational efficiency, customer experience, etc.
\n\tCustomer Master Data Management: Creation of new customer accounts on P4S and P08 \u2013 Aligning with master data team to ensure all required documents for customer account creation are sent. Further management of data with amendments or deletion of redundant accounts.
\n\tReporting & Visibility (Analytical skills, driving action, proactive and taking initiative)
\n\tParticipate and represent CS in S&OE meetings, etc.<\/p>\n
Help onboard new colleagues, provide function-specific peer-to-peer training<\/p>\n
\tConduct training sessions and influence customers to adopt new processes, tools, and systems
\n\tIdentify and implement improvements in operational efficiency, customer experience, etc.<\/p>\n
Required Qualifications:<\/p>\n
\tBS\/BA in Agriculture, Agronomy, Business, Supply Chain Mgmt, or related fields
\n\t3-5 years of operational experience in Customer Service, Commercial, Logistics, Administration
\n\t(Domain knowledge in agriculture and relevant products)
\n\tKey competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making
\n\tKnowledge of IT systems and tools, e.g. ERP, SalesForce, EDI preferred
\n\tSAP preferred
\n\tCommunication with empathy, organizer, coach, customer relationship management skills
\n\tFluent in English and country – relevant language(s)
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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