Job Summary:<\/p>\n
\tThe Desktop Support Technician provides technical assistance to users throughout the organization, ensuring smooth operation of hardware, software, and network systems. The role involves diagnosing and resolving IT issues promptly while delivering excellent customer service. The ideal candidate will have strong problem-solving abilities, effective communication skills, and a solid foundation in IT support practices.<\/p>\n
Key Responsibilities:<\/p>\n
\tProvide first-line technical support to users via phone, email, or in-person \u2013 primary rule of engagement will be via a ticket.
\n\tTroubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
\n\tInstall, configure, and maintain desktops, laptops, printers, and other IT equipment.
\n\tSet up and manage user accounts, permissions, and access rights in accordance with company policies.
\n\tAssist with software installations, updates, and patch management.
\n\tMaintain IT asset inventory, ensuring accurate records of hardware and software.
\n\tSupport remote users with VPN connectivity and other remote access tools.
\n\tDocument IT support requests, solutions, and troubleshooting steps in a ticketing system.
\n\tAssist in IT projects, including system upgrades, migrations, and deployments.
\n\tEnsure compliance with company IT policies, security guidelines, and best practices.
\n\tProvide training and guidance to end-users on IT-related topics and best practices.
\n\tCollaborate with other IT team members to enhance overall IT service delivery.
\n\tAbility to manage printer services as and when needed.<\/p>\n
Required Skills & Qualifications:<\/p>\n
\tBachelor\u2019s degree in information technology, Computer Science, or a related field.
\n\t2+ years of experience in IT desktop support, help desk, or similar roles.
\n\tStrong knowledge of Windows and Mac operating systems.
\n\tExperience with Microsoft Office 365, Active Directory, and remote desktop support.
\n\tBasic understanding of networking concepts (TCP\/IP, DNS, DHCP, VPN, etc.).
\n\tFamiliarity with IT security best practices and endpoint protection tools.
\n\tExcellent troubleshooting and problem-solving skills.
\n\tStrong organizational, time management and communication skills with a customer-focused approach.
\n\tAbility to work independently and manage multiple tasks effectively.
\n\tAbility to prioritize and easily adapt in a fast-paced environment.
\n\tMust meet deadlines, accomplish tasks as agreed upon time structures
\n\tCertifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
\n\tKnowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
\n\tExperience working in an ITIL-based service management environment.
\n\tPrior experience in an enterprise environment supporting 500+ users.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
nimble-group.breezy.hr<\/p>\n
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