The Opportunity<\/p>\n
\tAs the Inside Sales Manager you will lead and manage three dynamic phone-based teams: Inbound Sales, Customer Success and Cross-sell.
\n\tThis role is responsible for developing and implementing strategies to drive revenue growth, increase customer retention, and ensure overall customer satisfaction.
\n\tThe ideal candidate will have a proven track record in sales leadership, excellent communication skills, and the ability to inspire and manage a diverse team<\/p>\n
What you will be doing<\/p>\n
\tLeading & Developing a High-Performance Team \u2013 Manage and mentor Inbound Sales, Sales Development, Customer Success & Cross-sell teams to drive revenue and customer satisfaction.
\n\tOwning the Sales Cycle \u2013 Oversee lead generation, pipeline management, closing deals, and upselling opportunities to grow our customer base.
\n\tDriving Customer Success & Retention \u2013 Ensure clients achieve their business goals using our payment solutions, strengthening long-term partnerships.
\n\tLeveraging Data & Insights \u2013 Use analytics and CRM tools to optimize sales processes, track performance, and implement winning strategies.
\n\tStaying Ahead of Market Trends \u2013 Keep up with industry shifts, competitor movements, and fintech advancements to refine your approach.
\n\tInnovating & Scaling \u2013 Explore new sales tactics, refine methodologies, and continuously improve team performance.<\/p>\n
Inbound Sales:<\/p>\n
\tOversee the inbound sales team to ensure efficient handling of all incoming leads
\n\tImplement strategies to convert inbound inquiries into sales opportunities
\n\tMonitor and analyse team performance metrics, adjusting strategies as necessary to meet and exceed goals.<\/p>\n
Customer Success & Cross-sell:<\/p>\n
\tUnder the guidance of the Customer Value Management team:-
\n\tManage the customer success team to ensure high levels of customer satisfaction and retention.
\n\tDevelop and implement cross-sell and up-sell strategies to maximize customer lifetime value.
\n\tMonitor customer feedback and address any issues or concerns promptly and effectively.<\/p>\n
Strategic Planning and Execution:<\/p>\n
\tCollaborate with senior leadership to set sales goals and objectives.
\n\tDevelop and implement sales processes and best practices to streamline operations.
\n\tUtilize data and analytics to drive decision-making and continuous improvement.<\/p>\n
Systems, Reporting and Analysis:<\/p>\n
\tEnsure appropriate systems are in place to deliver results in the most efficient and effective way possible
\n\tPrepare regular reports on team performance, sales metrics, and market trends.
\n\tProvide actionable insights and recommendations based on data analysis.
\n\tPresent findings and strategic plans to senior management.<\/p>\n
About you<\/p>\n
\tYou\u2019re a strong people leader with a proven track record in solution selling, sales methodology implementation, and upskilling teams. You take a hands-on approach to performance management, coaching, and driving results while ensuring a structured and efficient sales process.
\n\tYou have at least 10+ years of experience in sales management (Inbound), account management, or business development (B2B preferred).
\n\t3+ years in a leadership role, managing multiple high-performing teams within a contact centre environment.
\n\tProven track record of hitting or exceeding sales targets and growing a portfolio of accounts.
\n\tStrong expertise in solution selling, consultative sales, and negotiation.
\n\tExperience with fintech, SaaS, or payments solutions is a huge plus.
\n\tAbility to analyse data, optimize sales strategies, and drive measurable results.<\/p>\n
Apply via company website ( https:\/\/www.yoco.co.za\/ ) or<\/p>\n
careers.yoco.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.yoco.com","_company_name":"Yoco","_company_website":"https:\/\/www.yoco.co.za\/","_company_tagline":"Here at Yoco we want to make it easier for small business owners to do business. We\u2019re all about simplifying the complicated things so that they\u2019re smooth, easy and clever where it matters most - your sales. Our mobile card readers allow you to accept payments when and where you need t... read moreo, by connecting to your smartphone or tablet. Our free business tools, the Yoco App and Business Portal, give you real time insights and make admin a breeze, so you can spend more time doing what you love. We live to empower the growth of entrepreneurs in South Africa. It is our most awesome reason for being. Welcome to the #YocoFamily. Let\u2019s Grow! Loop Street Cape Town, 8001 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-9730","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/9730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=9730"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=9730"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=9730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}