Job Purpose<\/p>\n
\tProcess already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.<\/p>\n
Responsibilities<\/p>\n
Customer Management (Internal)<\/p>\n
\tHelp manage customer by carrying out standard activities to complete the customer request.<\/p>\n
Data Collection & Analysis<\/p>\n
\tAsk questions, collect data from a variety of sources, analyse information and investigate claim.
\n\tMake decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.
\n\tUse appropriate tools to accurately cost applicable claims on a day to day basis.<\/p>\n
Work Scheduling and operational compliance<\/p>\n
\tOrganise own work schedule in order to get the job done, coordinating with
\n\tsupport services and completed work within SLA.
\n\tEnsure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately). Remain up to date with current and new product knowledge to enable effective decision making.<\/p>\n
Administration<\/p>\n
\tProduce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.<\/p>\n
Correspondence<\/p>\n
\tRespond to routine requests using telephonic conversation or emails (internal and external).<\/p>\n
Document Management<\/p>\n
\tCreate, organise and maintain files containing the correspondence relating to policies and matters.<\/p>\n
Document Preparation<\/p>\n
\tPrepare and manage claim documentation for customers<\/p>\n
Education<\/p>\n
\tMatric \/ Grade 12\/ SAQA Accredited (Advantageous) \u00a0(Required)<\/p>\n
Experience<\/p>\n
\t1 or more years’ Financial Services industry experience (Essential); Call Centre Experience (Essential); STI experience (Advantageous); 1 or more years’ Claims Experience (Advantageous); At least 2-3 years\u2019 experience in a Customer Service environment \u00a0(Advantageous).<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Telesure Investment Holdings (TIH)","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-9735","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/9735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=9735"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=9735"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=9735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}