Summary:<\/p>\n
\tThe role will be responsible for driving the Contractual Agreements, SLA adherence and day to day performance management of all Final Mile activities with the courier partners in the Wholesale division.\u00a0
\n\tThis role will be expected to lead the operations towards demand-driven, best-in-class Final Mile delivery capability, to continuously optimize the distribution network, focused on cost-effective measures to enhance customer experience.<\/p>\n
FUNCTIONS \/ RESPONSIBILITIES:<\/p>\n
Optimization and standardization of Final Mile Strategy\u00a0<\/p>\n
\tContribute to the definition and execution of the Outbound Supply Chain Final Mile strategy and planned actions in order to meet the strategy.\u00a0
\n\tTranslate the Final Mile strategy into short, medium and long term goals and to ensure the strategic objectives are executed against the agreed deadlines.\u00a0
\n\tMonitor performance against goals and where necessary make adjustments in collaboration with the Divisional Final Mile Manager in order to support key initiatives of the business.\u00a0
\n\tLead change through driving and implementing performance improvement initiatives to multiple sites\u00a0
\n\tTo achieve efficiency in all operations, administration aspects and finances.\u00a0
\n\tTo continuously optimize processes and efficiencies across all stores or fulfilment centers focused on cost control in order to meet stakeholder expectation expectations and service levels.\u00a0
\n\tDrive continuous improvement of processes and procedures, focusing on accuracy.\u00a0<\/p>\n
Stakeholder Management\u00a0<\/p>\n
\tCommunicate effectively and regularly with all relevant internal and external stakeholders to ensure a common understanding of Final Mile initiatives\u00a0
\n\tWork closely with Store Operations to ensure effective collaboration between Fulfilment and contracted Carrier.\u00a0
\n\tMonitor courier service provider\u2019s performance to assess ability to meet quality and delivery requirements.\u00a0
\n\tFacilitate monthly meetings with Courier Service providers to track cost, productivity and performance including formalizing corrective action plans for poor performance.\u00a0
\n\tFacilitate monthly meetings with Regional Operations Managers or Regional Fulfilment Managers to track cost, productivity and performance including formalizing corrective action plans.\u00a0
\n\tPrepare and facilitate quarterly meetings with respective Steering Committees members.\u00a0
\n\tMaintain accurate and up to date minutes of such meetings\u00a0
\n\tNegotiate prices and terms with suppliers.\u00a0
\n\tReview Contract and support Group Procurement with RFP programs\u00a0
\n\tCollaborate with other departments, such as procurement, to identify or qualify new suppliers.\u00a0
\n\tCollaborate with other departments, such as the Master data team, to identify accuracy of articles for accurate reporting.\u00a0
\n\tContinual involvement with Walmart\/Massmart subject matter experts to identify new and sustainable innovations in transport.\u00a0
\n\tEnsure that good governance is applied to all transport activities thereby creating an ethical environment.\u00a0
\n\tManaging all Courier Service provider relationships in a professional manner.\u00a0
\n\tWorking with the Marketplace team to ensure couriers adherence with Sellers or Fulfilment Centers.\u00a0<\/p>\n
Transport best practice\u00a0<\/p>\n
\tUtilize technology optimally and continue to stay abreast of best practice within the industry.\u00a0
\n\tResponsible for driving and implementing process improvement targets.\u00a0
\n\tResponsible for developing and improving standard operating procedures for existing\/new processes to support store operations.\u00a0
\n\tDocument Final Mile processes, such as workflows, cycle times, position responsibilities, or system flows.\u00a0
\n\tAssist with managing the daily operations of Courier Service Providers, including Final Mile Platform dashboards from completeness and fostering relationships with each partner.\u00a0
\n\tResearch, benchmark and develop courier services targets, processes and operational practices.\u00a0
\n\tMonitor the Collection times and frequency of such collections and resolve issues throughout the day.\u00a0
\n\tPartner with the Regional Operations Managers or Fulfilment Managers identifying problem areas to improve operational efficiencies.\u00a0
\n\tTrain and develop Courier Service partners to meet and exceed customer expectations.\u00a0<\/p>\n
Expense Control\u00a0<\/p>\n
\tTrack, consolidate and evaluate cost and Courier services efficiency across all store operations\u00a0
\n\tTo operate within & below the set Budgets and Forecasts within area of responsibility.\u00a0
\n\tProduce annual budgets in line with company guidelines.\u00a0
\n\tReview the financial performance of the courier network monthly and provide action plans against any deviations.
\n\tSupport Finance in reviewing the monthly courier billing schedules to ensure billing accuracy.\u00a0
\n\tManage Courier claims and ensure that we finalize such claims within a reasonable timeframe.\u00a0
\n\tFrequent Rate audits and assessments\u00a0<\/p>\n
Staff Management<\/p>\n
\tManage individual or team outputs so that performance and development needs can be identified to develop competence\u00a0
\n\tProvide adequate on the job training, coaching, support and counselling is provided to team members\u00a0
\n\tEnsure standards of performance are clearly defined, communicated and recorded where necessary\u00a0
\n\tContinuously assess and monitor that development plans are agreed and implemented to address continuous improvement\u00a0
\n\tLong term career development advice is accurately provided to team members\u00a0
\n\tThe team is motivated towards continuous improvement and achievement of benchmark standards\u00a0
\n\tTeam members are actively involved in setting goals and are encouraged to solve problems and make decisions relevant to their work\u00a0
\n\tTeam members are treated in line with Massmart values and ethical guidelines\u00a0<\/p>\n
Self-management\u00a0<\/p>\n
\tRespect every individual by relating to others in an accepting and respectful manner, regardless of their organizational level, personality, or background;\u00a0
\n\tAdapt and learn – demonstrate creativity and strength in the face of change, obstacles, or adversity;\u00a0
\n\tAdapt to competing demands and shifting priorities;\u00a0
\n\tUpdate knowledge and skills to handle new complexities, challenges, and responsibilities. Seek exposure to new ideas and perspectives;\u00a0
\n\tPromote a work environment that respects, embraces, and values diversity in others;\u00a0
\n\tIdentify and apply sound, fact-based criteria in setting priorities and making decisions;\u00a0
\n\tLook beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions;\u00a0
\n\tConduct that is aligned with the Massmart code of ethics.<\/p>\n
Requirements:<\/p>\n
\tMinimum Academic, Professional Qualifications and Experience required for this position\u00a0<\/p>\n
Qualifications:\u00a0<\/p>\n
\tB com Degree \/ B Tech in Logistics Management\u00a0<\/p>\n
Experience:\u00a0<\/p>\n
\t4- 6 years strategic management experience\u00a0
\n\tMinimum of 5 years\u2019 experience in Transport Management.\u00a0
\n\tProven track record in Transport and optimization.\u00a0
\n\tKnowledge of distribution standard operating procedures and transport management systems. Excellent business acumen and analytical skills.\u00a0
\n\tMS Office Excel advanced level.<\/p>\n
Competencies and Skills<\/p>\n
Competencies\u00a0<\/p>\n
\tContracts Management- (Logistics SP\u201ds) Effective communication, negotiation and interpersonal skills\u00a0
\n\tExceptional attention to detail, accuracy and precision\u00a0
\n\tDeep understanding of contracts, contract governance, contractual language and the contract lifecycle\u00a0
\n\tCritical thinking skills and the ability to research and understand legal and financial implications Superior reading, writing and language skills Excellent understanding of the business or industry, its services, customers and providers Creating and maintaining relationships with suppliers and customers\u00a0
\n\tProblem-solving contract-related issues\u00a0
\n\tMake informed judgements\u00a0
\n\tBuild and influence team\u00a0
\n\tEnsure ethics and compliance\u00a0
\n\tManage and leverage talent (leader)\u00a0\u00a0<\/p>\n
General Competencies\u00a0<\/p>\n
\tStrengthen reputation and local involvement\u00a0
\n\tNetwork internally and externally\u00a0
\n\tCustomer-centric approach<\/p>\n
Apply via company website ( ) or<\/p>\n
www.linkedin.com<\/p>\n
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