Assistant Night Audit at Ramada Resort

Assistant Night Audit
Employment Information
Position: Assistant Night AuditNumber of Open Positions: 1Location: Dar es Salaam, TanzaniaApplication Deadline: June 1, 2026
Job Responsibilities
The Assistant Night Audit will support the hotel’s night audit operations, front office activities, revenue control, and guest service functions during night shifts. The role requires accuracy, professionalism, confidentiality, and the ability to work under pressure.
Night Audit and Financial Reporting

Assist in conducting night audit procedures and balancing daily transactions.
Verify guest accounts, room charges, cashier reports, and payment postings.
Reconcile all revenue outlets, including:

Rooms
Food and Beverage
Minibar
Banquets

Prepare and generate daily revenue, cashier, and financial reports for management review.
Assist in monitoring cash handling, credit card transactions, and billing accuracy.
Ensure proper posting of all charges and corrections in the PMS system, such as Opera.
Process no-shows, late charges, and adjustment postings where necessary.
Identify and report any revenue discrepancies or posting errors.
Assist in verifying audit trail documents for revenue control and compliance checks.
Support credit control by reviewing guest balances and credit limits when required.
Assist in checking house bank floats and petty cash reconciliation.
Ensure all system closures are completed correctly at the end of the audit process.

Front Office and Guest Service Support

Support front office operations during night shifts.
Handle guest check-ins, check-outs, and room requests professionally.
Respond to guest inquiries, complaints, and emergencies promptly and professionally.
Verify room status, occupancy reports, and room availability.
Assist with room allocation control and audit of house status reports.
Manage late arrivals, early departures, and room changes efficiently.
Support wake-up call services and guest transportation arrangements.
Assist in handling lost and found items according to hotel procedures.

Operations, Safety, and Compliance

Maintain accurate records of all transactions and operational activities.
Ensure compliance with hotel policies, standard operating procedures, internal controls, and financial procedures.
Coordinate closely with housekeeping, security, engineering, and maintenance teams.
Assist in preparing shift handover reports and detailed operational updates.
Monitor lobby activity and ensure a professional and secure guest environment.
Ensure confidentiality of all guest, financial, and hotel operational information.
Ensure compliance with health, safety, fire, and hygiene regulations.
Support emergency response procedures, including fire alarms, medical incidents, and disturbances.
Support the Night Auditor and management in any additional operational or financial duties assigned.
Participate in daily briefings and contribute operational improvement suggestions.

Qualifications and Experience
Applicants should meet the following requirements:

Bachelor’s Degree in Finance or a related field.
Minimum of 3–5 years’ experience in hotel operations, front office, night audit, or finance within a hospitality environment.
Previous supervisory or leadership experience is an added advantage.
Knowledge of hotel PMS systems such as Opera.
Strong communication and leadership skills.
Excellent customer service and guest relations skills.
Strong problem-solving and decision-making ability.
Ability to work calmly under pressure and during emergencies.
Team management and coordination skills.
Good financial reporting and auditing knowledge.
Flexibility to work night shifts, weekends, and public holidays.
Professional appearance and positive attitude.

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