Customer Service Officer at Tabono Consult Limited

Customer service officer – Tabono Consult Limited
Organization
Tabono Consult Limited
Registered address
6th Floor, Nobel Center Victoria, Suite 605Plot 89 Bagamoyo RoadDar es Salaam, Tanzania
Contact information
Office telephone: +255 747 777 111Mobile telephone: +255 718 374 891Website: https://tabono.co.tz
Services offered by Tabono Consult Limited
Tabono Consult Limited provides the following services:

Recruitment
Payroll management
Manpower outsourcing
Business advisory
HR consultancy

Job details
Job title
Customer Service Officer
Location
Dar es Salaam, Tanzania
Role overview
Tabono Consult Limited, on behalf of its client, is looking for an experienced Customer Service Officer based in Dar es Salaam.
This role blends sales drive with customer care. The successful candidate will serve as the primary internal contact for clients, managing inbound inquiries, ensuring high customer retention, and delivering exceptional support.
Key responsibilities
The Customer Service Officer will be responsible for:

Handling client phone calls, processing orders, and managing account inquiries smoothly.
Maintaining a patient, calm, and kind demeanor when interacting with customers to resolve issues.
Coordinating between field sales teams and clients to ensure smooth service delivery.

Requirements
Applicants should meet the following requirements:

Exceptional communication skills with a patient, calm, and customer-first mindset.
Proven experience in retail customer service, account management, or telephone-based sales.
Experience handling customer relations in a hardware, building, or construction materials environment will be an added advantage.

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