Loan Officer at Simplepay Capital

JOB TITLE: Loan Officer – Title Loans
Department: Operations
Reports to: Operations Manager
Deadline: 18th April 2026
 
JOB PURPOSE
The Loan Officer – Title Loans is responsible for marketing, selling, and onboarding customers for title-backed loan products (e.g motor vehicle logbook loans or property title loans) while ensuring compliance, proper documentation, and portfolio quality.
 
KEY RESPONSIBILITIES

Sales & Business Development

Market and sell title loan products to individual and SME clients
Identify and prospect potential clients through field visits, referrals, and leads
Explain loan terms clearly, including interest rates, fees, repayment schedules, and penalties
Meet and exceed assigned sales and disbursement targets

Client Onboarding & Documentation

Collect and verify required client documents
Conduct preliminary client assessments and ensure documents are genuine and complete
Submit accurate loan applications for approval within set timelines

Customer Relationship Management

Maintain strong relationships with clients to encourage repeat borrowing and referrals
Follow up with clients throughout the loan lifecycle to ensure satisfaction and retention
Educate clients on responsible borrowing and repayment obligations

Portfolio Quality & Support

Monitor assigned loan portfolio and support early repayment follow-ups
Work closely with the collections team to reduce defaults and delinquencies
Flag potential risks, fraud indicators, or document inconsistencies early

Compliance & Reporting

Ensure all sales activities comply with company policies, internal controls, and applicable Tanzanian regulations
Prepare daily, weekly, and monthly sales reports
Maintain accurate client records and confidentiality at all times

 
KEY PERFORMANCE INDICATORS (KPIs)

Loan disbursement volume
Number of active clients onboarded
Portfolio quality (PAR / default rates)
Customer retention and repeat loans
Accuracy and completeness of documentation

 
QUALIFICATIONS & EXPERIENCE

Certificate or Diploma in Business, Marketing, Finance, or a related field
At least 1–2 years’ experience in sales, preferably in microfinance, lending, or asset-based financing
Experience selling logbook loans or secured loans is an added advantage

 
SKILLS & COMPETENCIES

Strong sales and negotiation skills
Excellent communication and customer service skills
Ability to work independently in the field
Basic financial and documentation review skills
High level of integrity and attention to detail
Ability to work under pressure and meet targets

 
OTHER REQUIREMENTS

Willingness to work in the field and travel within assigned areas
Knowledge of local markets and client behavior
Basic computer skills (MS Word, Excel, mobile loan systems)

 
WORKING CONDITIONS

Field-based role with performance-based targets
May require weekend or extended hours during peak sales periods

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