Personal Assistant at NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
 
 
Job Summary
 
The Personal Assistant (PA) to the Director – Corporate & Investment Banking provides high-level strategic, administrative, and coordination support to ensure the effective functioning of the CIB leadership office as well as Credit leadership
The role requires absolute professionalism, discretion, strong business acumen, and the ability to operate confidently with senior executives, regulators, clients, and internal stakeholders
 
 
Job Description​
 
Accountability:  Director’s Office Management, Hospitality and Resource Support

Manage both calendars for CIB & Credit Director’s calendars, meetings, travel, and priorities to ensure optimal time utilization.
Act as the primary point of contact between the CIB & Credit Director and internal/external stakeholders.
Prepare agendas, briefing packs, presentations, and meeting materials for various engagements
Track follow-ups, action items, and deliverables arising from various engagements.
Coordinate and arrange appropriate refreshments for executive and client meetings in line with company hospitality standards and, where applicable, client preferences.
Maintain hospitality inventory (tea, coffee, water, and related supplies) and ensure timely replenishment.
Ensure meeting areas are clean, well-organized, and reset promptly after engagements.
Ensure CIB and Credit staff are equipped with appropriate and functional working tools, including laptops, docking stations, access cards, printers, and office supplies.
Liaise with IT and Facilities teams to resolve equipment, system, or infrastructure issues promptly.
Monitor and coordinate maintenance, repair, or replacement of faulty equipment.
Facilitate onboarding logistics for new team members, including workspace setup, system access, and tools allocation.
Maintain an up-to-date inventory of departmental assets and supplies.
Manage and maintain CIB & Credit stationery ordering and distribution.
Monitor stock levels and ensure timely replenishment of office supplies.
Maintain accurate records of stationery usage and inventory

 
Accountability: Strategic & Relationship Management

Support preparation of CIB and Credit various documentation
Conduct basic research and compile insights on market trends, clients, and sector developments
Interface professionally with:

Board members and executive leadership
Government officials and regulators
Large corporate and institutional clients
Development finance institutions and partners

Coordinate client meetings, courtesy calls, and high-level engagements.
Ensure consistent executive communication and follow-up

 
Accountability:  Governance, Compliance & Confidentiality

Handle highly confidential information with integrity and discretion.
Support governance requirements including document control, approvals, and record-keeping.
Ensure timely submission of executive documents in line with NBC governance standards.
Maintain organized filing systems (physical and electronic).

 
Accountability:  Communication & Correspondence

Draft, edit, and manage executive correspondence (letters, memos).
Prepare speeches, talking points, and executive briefing notes.
Ensure communication is professional, accurate, and aligned to NBC tone and standards

 
Accountability: Coordination & Project Support

Coordinate cross-functional initiatives within CIB & Credit (strategy rollout, sector desks, transformation programs).
Track progress on key CIB & Credit projects and escalating issues where required.
Support logistics for conferences, leadership sessions, and client events

 
Qualifications & Experience

Bachelor in Secretarial services, business administration, Finance, Economics, Law, or related field
Minimum 5–8 years’ experience as Personal Assistant or Senior PA, preferably in:

Banking
Financial services
Corporate or professional services environment

Experience supporting executive-level leaders is essential

 
Technical & Professional Skills

Strong proficiency in MS Word, PowerPoint, Excel, and Outlook
Excellent business writing and presentation skills
Understanding of banking, corporate finance, or investment banking environments
Ability to manage complex schedules and multiple priorities

 
Behavioral Competencies

High level of integrity and discretion
Exceptional attention to detail
Strong interpersonal and communication skills
Ability to work under pressure and tight deadlines
Proactive, solutions-oriented mindset
Confidence engaging with senior executive

 
Preferred Attributes

Exposure to Corporate & Investment Banking as well as Credit operations
Experience working with board-level documentation
Strong organizational and stakeholder coordination skills
High emotional intelligence and professional maturity

Qualifications
 
Administration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – Office Administration, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements)
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