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  • Sales Account Managers – Dar es Salaam at SimbaNET

    VACANCY: Sales Account Managers (Dar es Salaam)
    SimbaNET Tanzania, part of the Wananchi Group, is one of East Africa’s leading providers of Internet, Data, TV Services, and Multimedia Communication Solutions.
    We are seeking to recruit Sales Account Managers for our Dar es Salaam Head Office. The successful candidates will work independently to generate new sales in the Enterprise and SME segments, under the supervision of the Head of Sales.

    Qualifications and Requirements

    Bachelor’s or Master’s degree in ICT, Business, or a related field, with solid knowledge of selling Internet and Data Connectivity Services.
    Minimum of 3 years’ experience in Enterprise and SME Sales.
    Candidates should possess strong business and social networks, be self-driven, and results-oriented.
    Proficiency in Microsoft Office (MS Office) is mandatory.
    Applicants must have their own laptop to effectively perform sales and reporting duties.
    Excellent communication, negotiation, and presentation skills are highly desirable.

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  • NOC Specialist at Simbanet Ltd

    VACANCY: NOC Specialist
    SimbaNET Limited, part of the Wananchi Group, is one of Eastern Africa’s leading internet, data, and multimedia communication solutions providers. SimbaNET seeks to recruit a highly competent, self-motivated, and professional individual for the position of NOC Specialist.

    Job Purpose

    Configure customer services with subscribed QoS and policies across all elements and devices.
    Act as a technical escalation point and provide advanced troubleshooting for service-related challenges, ensuring timely resolution within MTTR and SLA.
    Provide Root Cause Analysis (RCA) in the Reason for Outage (RFO) reports.

    Job Responsibilities

    Manage performance of the core, distribution, and access infrastructure, including transmission networks, upstream IPLC, and Internet capacities (POPs).
    Ensure continuous service with high availability and minimal disruption, targeting an uptime of 99.9%.
    Safeguard network infrastructure against unauthorized access and abuse of services.
    Work independently and collaboratively to perform accurate root cause analysis and resolve multi-system dependencies.
    Plan, design, coordinate, and implement network projects within the department and company-wide to ensure customer requests are addressed effectively and timely.
    Prepare and maintain network diagrams and reports to support operations and documentation.
    Conduct thorough monitoring of capacity utilization across all network devices, services, and core/distribution/access networks.
    Ensure timely escalation and minimal MTTR for any noted service degradation or failures.

    Skills, Knowledge, and Abilities

    Minimum of 3+ years of relevant experience in network operations or related roles.
    Strong knowledge of configuration and monitoring of routing protocols (IS-IS, BGP, etc.).
    Hands-on experience in Campus, Distribution, and Core Switching configuration and monitoring.
    Basic understanding of Power/UPS scaling and optimization.
    Deep understanding of NOC functions, including monitoring, advanced troubleshooting, and analysis tools.
    Expertise in IP/MPLS design, implementation, optimization, and troubleshooting.
    Familiar with VSAT networks – installation and configurations.
    Skilled in LAN policy design, implementation, and troubleshooting, including network services and security.
    Knowledge of Fiber network restoration, design, and best practices.
    Strong analytical, documentation, and reporting skills.

    Education and Certifications

    Bachelor’s degree in Telecommunications, Electrical, or Computer Engineering.
    Professional Certifications (added advantage):

    Cisco CCNA / CCNP
    Juniper JNCIA / JNCIS-ISP
    Network+, SDH, or equivalent industry certifications

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  • Sales Account Manager – Arusha at Simbanet

    SimbaNET (T) Ltd is seeking a dedicated Sales Account Manager to work independently in the Arusha region. The primary role is to generate New Sales within the Enterprise and SME Segments.
    Qualifications and Experience
    Education

    Degree or Masters in an ICT/Business-related field.

    Experience & Skills

    Minimum 3 years of experience in Enterprise and SME Sales.
    Knowledge of selling Internet & Data Connectivity Services.
    Knowledge of using MS-Office is a must.

    Ideal Candidate Profile
    The ideal candidate should be:

    Self-driven and result-oriented.
    Possess a wide business/social network.

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  • Godown Store Keeper at DRTC Trading Co. Ltd

    Position: Godown Store Keeper 
    Location: Dar Es Salaam.
    Company: DRTC Trading Co. Ltd
    About the Company: 
    We are a company committed to providing top–quality products and services to our customers under specialization of fertilizer importer and distributors, selling agricultural produce, weighbridge services and general merchandise. We are currently seeking for a motivated and reliable Godown / Store Keeper to join our dynamic team.

    Godown Store Keeper Job Opportunity at DRTC Trading Co. Ltd
    Online job portal
    Key Responsibilities: 

    Receive, store and issue stock
    Maintain accuracy record and perform regular inventory checks.
    Ensure cleanliness, organization and safety of the godown
    Coordinate with operations team for incoming and outgoing goods.
    Updated bin card and stock report.
    Report damages, shortage or surplus of stock to supervisor.

    Qualifications and Experience: 

    Certificate or Diploma in procurement supply chain management, Business Administration, logistics, or a related field.
    At least 1 year of experience in storekeeping, inventory control, or warehouse operations. Proficient in basic computer operations and Microsoft excel.
    Ability to handle physical work and maintain a clean, safe store environment.
    Honest, physical fit, well–organized, self–motivated and able to work under minimal supervision.

    What We Offer: 

    Competitive salary
    Friendly working environment
    Opportunities for growth and development.

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  • Management Consultant at INNOVEX

    INNOVEX is a Pan-African professional services firm providing services in Sub-Saharan Africa. We are pleased to invite job applications from professionals interested in a career in Management Consulting in a fast-changing digital world. The full-time position is to be filled by 15th October 2025
     
    Responsibilities
    Facilitate discussions with clients to elaborate on the areas of proposed improvements.
    Define problems concisely and hypothesize on proposed solutions.
    Search for professional business opportunities including engaging potential clients.
    Prepare winning consultancy proposals.
    Perform market research and gathering business intelligence.
    Participate in undertaking various relevant consultancy engagement to the candidate.
    Consolidate findings and present solutions to the clients.
     
    Education Qualifications
    At least a Bachelor’s degree in finance, Technology, Economics or related disciplines.
    Having a Professional certification e.g., CPA, PMP is an added advantage.
     
    Requirements
    At least 4 years experience in a professional services firm, preferably in management consulting/ advisory/ project management. Candidate should be able to demonstrate ability to identify opportunities and positively impacting client businesses.
    Excellent interpersonal skills; demonstrated ability to interact professionally with culturally diverse staff, clients, and consultants within the context of groups and technical teams.
    Good knowledge and appetite to learn especially issues on: public policy, acquisition processes, financial management, economic analysis and modelling, data analytics, financial analysis, strategic planning, monitoring and evaluation
    If you have ambition to fill the position, please send in your application through the provided link.
    Application deadline is 8th October 2025.
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  • Operations Manager at GGM

    Operations Manager

    Location:  
    Geita, Geita, TZ

    Post Start Date:  Oct 6, 2025

    ABOUT GEITA GOLD MINING LTD
    Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in South Africa, with operations in more than ten countries, in four continents. The mine is situated in the Lake Victoria’s Gold fields of Northwestern Tanzania, only about 120 kms from Mwanza City and only 20 kms Southeast of the nearest point of Lake Victoria. The company has its head office in Geita, about 5 Kms west of the fast-growing town of Geita. GGML also has a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position mentioned below:
    Position:                           Operations Manager  
    Contract type & Duration: Unspecified time contract 
    Department:                     Operations
    Reporting to:                    Managing Director
    Number of Positions:        One (01)
     
    GGML is an equal opportunity employer: Female candidates are highly encouraged to apply.
     
    PURPOSE OF THE ROLE: 
    The Operations Manager is responsible for developing and optimizing the mine plan, implementing operating systems, and managing equipment and people to deliver sustainable, reliable production at world-class productivity and cost levels. A critical part of the role is to support, coach, and develop a highly effective team of managers capable of applying industry-leading mining practices, with a focus on mine planning, equipment utilization, workforce capability, and operational systems.
     
    QUALIFICATIONS:
    •    Relevant Mining degree or equivalent.
    •    Post graduate qualification in management – preferable.
     
    EXPERIENCE:
    •    A Minimum of 10 years’ experience in mining operations, with 7+ years in senior leadership roles.
    •    Strong background in mine planning, fleet management, and contractor oversight.
    •    Proven track record of delivering safe, sustainable production within budget in large-scale open-pit and/or underground operations.
     
    MAIN OR KEY ACCOUNTABILITIES:
     
    1. Planning
    •    Support the Managing Director, Geita, in developing optimized business plans by proposing resource rationalization approaches with associated benefits, risks, and long-term mine plan models.
    •    Develop and implement a 3–5-year mine plan aligned with company strategy, ensuring sustainable execution of annual plans that deliver safe and cost-effective results.
    •    Oversee both long-term planning (basis for business plans and budgets) and short-term planning to ensure budget compliance.
    •    Provide strategic input to ensure mine life sustainability and long-term value creation.
     
    2. Operations Management
    •    Lead and guide managers to ensure effective delivery of mine operations within the MD Geita business strategy.
    •    Ensure integration of all mining functions—planning, geology, engineering, operations—through clear leadership structures and alignment across departments.
    •    Drive localization of management positions within mining operations through structured succession and development planning.
    •    Design and oversee implementation of operating systems and managerial work practices to achieve consistent delivery to budget.
    •    Define “good mining practice” and embed continuous performance improvement frameworks.
    •    Collaborate with the Geology Manager to optimize ore mining methods, balancing productivity, safety, and quality.
    •    Identify and mitigate risks while leveraging opportunities across the business cycle.
     
    3. Contractor Management
    •    Define expectations for contractors, ensuring alignment with company standards for safety, cost, quality, and productivity.
    •    Oversee contract management frameworks to ensure accountability and delivery of mining outcomes.
     
    4. Mining Fleet Management
    •    Direct the optimization of mining fleet selection and maintenance schedules to ensure required equipment availability.
    •    Guide managers in developing alternative fleet rationalization scenarios to achieve cost efficiency in the medium to long term.
    •    Monitor performance of fleet utilization and provide leadership for con.
     
    ADDITIONAL LEADERSHIP COMPETENCIES REQUIRED:
    •    Cultural awareness & inclusivity.
    •    Integrity, trust & accountability.
    •    Inspirational and motivational leadership.
    •    Clear and impactful communication.
    •    Conflict management & teamwork.
    •    Coaching and talent development.
    •    Building effective relationships.
    •    Strong managerial and people leadership.
    •    Professionalism & positive work ethic.
     
    ADDITONAL TECHNICAL COMPETENCIES REQUIRED
    •    Expertise in mine planning, scheduling, and budgeting.
    •    Strong understanding of geotechnical engineering principles and pit design.
    •    Competence in mining fleet optimization and maintenance planning.
    •    Knowledge of mining software and productivity analysis tools.
    •    Excellent Organizational and Project management skills.

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  • Country Procurement and Logistics Manager – Africa at WeWorld

    Company Description

    We support people in overcoming emergencies and we strive to guarantee that everyone can have a decent and dignified life as well as opportunities and a better future. We work in 26 countries around the world, including in Italy, with more than 179 emergency, humanitarian aid and development projects. Our activities mainly involve women, girls and young people, actors of change in every community for a fairer and more inclusive world.
    We operate in several natural and man-made crisis in various regions of the world. The emergency response is composed by multi-sectorial interventions comprising of WASH, EiE, CVA, Food Security, Protection, and others. We operate also in protracted crisis with provision of humanitarian aid through a prevention, emergency relief and rehabilitation approach. In the last 4 years we have strengthened the regions and the countries where we have been working, we have created new programs, developed new quality and compliance systems and now we need new people who want to join us to build the world we want in the coming years. We believe in a world where everyone has equal opportunities and rights and we work everyday to make it happens. Join us.

    Position

    Position: Country Procurement and Logistics Manager – Roster Africa
    Reporting Relationship: Country Representative
    Location: to be defined according to needs
    Type of contract: Assignments may range from short-term to long-term, depending on organization needs (from 2 to 12 months)
    Starting date: according to programme needs
    Gross Salary: to be defined according to the candidate’s profile and WeWorld Compensation Policy
    Application deadline: 05/11/2025
    ROSTER
    WeWorld has opened a Roster for Country Procurement and Logistics Managers with strong experience in humanitarian supply chain management.
    Shortlisted candidates will be contacted for an interview, and the roster will remain valid for one year. Those included will become part of a pool of professionals who may be contacted when needed, without undergoing a new competitive process.
    Being included in the roster does not guarantee immediate or future collaboration with WeWorld.
    Assignments may range from a few months up to one year, depending on specific needs. Locations will primarily be those in Afrifa, where the organization is operating, though other destinations may also be offered (within or without the region).
    Purpose of the Role
    The Country Procurement and Logistics Manager is responsible for coordinating mission procurement and logistics, ensuring compliance with organisational and/or donor rules and procedures, and providing optimal support to projects and programmes.
    The main responsibilities of the Country Procurement and Logistics Manager include:

    Defining, implementing, and coordinating the procurement and logistics strategy and activities
    Supporting the Country Representative in monitoring mission security
    Designing, initiating, and implementing a training plan for procurement and logistics staff, with a focus on progressive empowerment
    Managing international and national staff, as well as the budget under his/her supervision

    Main tasks and responsibilities
    General Responsibilities
    ·Ensures strict application and respect of WeWorld and Donors procurement procedures and guidelines
    ·Ensures adherence to the Global Manuals and guidelines in Country
    ·Ensures the procurement and Logistics Department and its teams are involved and contributing to every step of the supply chain and project cycle to ensure efficiency
    ·Implement capacity building sessions for the procurement and logistics team through specific training plans based on periodic capacities assessment
    ·Ensures the Proc&Log HR setup is proactively and properly sized to the level of operations
    ·Ensures the team under his/ her supervision respects HR and ethical standards
    ·Ensures smooth collection and/or dissemination of relevant procurement and logistics information at mission level by maintaining optimal coordination routine system and tools (meetings, reports, situation points)
    ·Establish and maintain a pro-active inter-departmental communication and collaboration with Finance and Program
    ·Regularly participate to coordination meetings, workshops, and working groups related to Logistic conducted in Country or online; promote ad hoc meetings with partners and other actors in Country
    ·Support the Country Representative in conducting Risk Assessment and tailoring Risk Mitigation Measures
    ·Supporting the implementation of the safety and security of the WeWorld staff and premises, under the supervision of the Country Representative or his/her delegate.
    ·Provide extended supervision to field offices
    ·Participates in audits processes, ensuring the logistics and procurement documents are timely available
    Procurement
    ·Supervises and support the management of Procurement Procedures in accordance to WeWorld Global Procurement Manual and Donor Guidelines from the planning to the completion
    ·    Supervise the creation and update of Project Procurement Plan by participating, in coordination with Programme team, in the definition of initial Project Procurement Plans and follow-up updates.
    ·Directly manages the high value procurement processes and all the other procedures in case of gaps or specific needs
    ·Establishes Contract Management routine throughout project cycle including the close follow up on complex Contracts
    ·Ensures procurement documents and files are archived and organized according to Archiving Guidelines to ensure effective organization and compliance for audits and reviews
    ·Enforces Performance management processes for evaluating new/existing vendors and record information
    ·Establishes a specific Procurement strategy for ensuring high quality procurement processes and outputs
    ·    Forecasts all upcoming launches and status updates as to balance the Procurement workload in accordance with projects goals and timing
    Fleet Management
    ·Supervises the optimization of the fleet
    ·Ensures the respect of standards vehicle management procedures
    ·Supervises the general follow up of the mission vehicles and reports (consumption checks, maintenance movement planning…)
    ·Conducts spot checks of vehicle condition and equipment
    Assets/ Equipment Management
    ·Ensures the respect of standard procedures and ensure the implementation of specific controls/checks
    ·Ensures the correct management and the follow up of the equipment used on the mission (asset/equipment management database, coding, distribution, handover)
    ·    Ensures regular inventory are done and feed properly the mission’s procurement tactics
    Warehouse and Premise Management
    ·Supervises and supports the Logistics team to ensure the office has necessary supplies and equipment and all items are well maintained
    ·    Provides advice and guidance on all warehouse management related matters and conducts on-the-job training to warehouse management
    Reporting
    ·Centralizes all logistics information available on the mission and consolidates the required monthly reports
    ·Assess logistics intra and inter department reporting quality for accuracy, punctuality and effectivity and support logistics staffs in deploying effective reporting structure
    ·Is responsible for preparing supplies/service provider data base and draft resource map for existing projects
    ·    Supervise the use of procurement tracking tools (PRFU, CFU, derogation tracker, PPP tracker)
    ·    Provides inputs of procurement data for Interim and final procurement reports in accordance with donor requirements
    Security Management
    ·Participation in context analysis and information gathering alongside the Country Representative
    ·Define, update and monitor the effectiveness of the security plan at national level under the supervision of the Country Representative
    ·Contributes to the implementation safety & security guidelines, SOP & plans
    ·Supports the preparedness (check contingency kits, first aid kits etc.) to evacuation and contingency plans
    ·    Participates actively to logistics and security coordination as well as information meetings
    HR Management
    ·Establishes the work schedule of the logistics team in Country, delegates activities and monitors their execution
    ·Supports, coaches and evaluates the mission’s logistics and procurement staffs
    ·Organizes training courses for Country logistics and procurement department, in particular by running workshops on various logistics and procurement topics
    ·Forecasts logistics and procurement HR requirements and structuring the department (lead in the recruitment process whenever necessary)
    ·Briefs all new employees (national and expatriate) on logistics and procurement procedures, templates, chain of communication, etc.

    Requirements

    Essential Requirements
    Qualifications and Knowledge
    ·Degree in Logistics, Supply Chain Management or related field, or as alternative Certification in Humanitarian Logistics or similar, or extensive experience in humanitarian logistics
    ·Relevant qualifications or training courses desirable
    ·Fluency in English and French, written and oral
    ·Good knowledge of MS Office
    Professional experience
    ·Minimum 3 years’ relevant working experience in emergency context or related fields as Logistics or Procurement Manager
    ·Working experience with international NGOs in management of international cooperation projects funded by institutional, private donors and sponsorship programs
    ·Knowledge of the main donor regulations (ECHO, UN, DEVCO, AICS)
    ·Experience in logistics management
    ·Experience in security management
    Skills and Abilities
    ·Strong capacity to adapt behaviour to the needs of the situation in dynamic contexts, while dealing with different situations
    ·Strong flexibility to work in structured and not-structured logistics team
    ·Capacity to work under stress, autonomously and in problems prevention/resolution
    ·Proven organizational skills and ability to effectively manage multiple tasks while fostering quality, team spirit and positive working relationships with colleagues
    ·Good communication, negotiation skills and sensitivity in dealing on critical issues
    ·Commitment and demonstrated skills to build staff capacity in the areas of procurement and logistics management, supervision and monitoring
    ·Strong organizational and problem-solving skills with analytic approach
    ·Strong interpersonal, management and leadership skills
    ·Ability to integrate and work well within multi-ethnic and multicultural teams
    ·Strong commitment to the Mission of WeWorld, genuine interest for humanitarian aid
    Desirable requirements
    · Fluency in another language (Portuguese, Arabic, Spanish)

    Other information

    The recruitment process may be closed early if a suitable candidate is found.
    Due to the large number of applications, we apologise in advance and will only respond to those profiles deemed suitable for the role.

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  • Program Support Specialist III – Climate Change & Disaster Risk Management Specialist at Compassion

    Climate Change & Disaster Risk Management Specialist
    Job Location: Arusha, Tanzania
    Position Overview
    The Climate Change & Disaster Risk Management (DRM) Specialist is responsible for spearheading the integration of climate adaptation and disaster resilience principles across Compassion International Tanzania’s programs. This role requires a professional with a deep understanding of environmental stewardship from a faith-based perspective, combined with proven expertise in disaster risk management frameworks and climate change adaptation strategies. The specialist will lead capacity-building initiatives, foster strategic partnerships, and provide technical guidance to enhance the preparedness and resilience of church partners, households, and communities.
    Key Responsibilities

    Christian Ministry and child Protection Integration:

    Champion the biblical foundation of environmental stewardship and creation care as a core principle for building disaster-resilient communities.
    Model a Christ-like attitude and serve as a consistent witness, upholding Compassion’s ministry in prayer.
    Act as an advocate for child protection, integrating these considerations into all aspects of the role.

    Program Leadership & Strategy:

    Champion and promote an integrated approach to Climate Adaptation and Disaster Risk Management within Compassion’s operational framework.
    Develop and frequently update the organization’s disaster risk management and environmental, health, and safety guidelines, ensuring alignment with national policies, industry standards, and best practices.
    Collaborate with key stakeholders to develop and implement disaster mitigation and preparedness proposals.
    Provide technical leadership and coordination for the National Disaster Management Team during crisis events, ensuring timely and effective relief support.

    Capacity Building & Training:

    Design, plan, and implement capacity-building initiatives to enhance the competencies of Front Church Partners (FCPs) and communities in core Disaster Risk Management processes.
    Equip FCPs and clusters to develop and maintain their own localized Disaster Risk Management strategies and preparedness plans.
    Support awareness campaigns on environmental stewardship and disaster preparedness for national office teams and local churches.

    Partnerships & Resource Mobilization:

    Develop and cultivate strategic alliances and professional networks with government bodies, local entities, and humanitarian organizations to mobilize resources for disaster mitigation, response, and recovery efforts.
    Actively engage with the humanitarian cluster system and other professional communities of practice to share expertise and best practices for holistic child development.

    Assessment & Reporting:

    Conduct timely and comprehensive post-disaster needs assessments in close collaboration with affected churches.
    Gather and disseminate critical information about disaster events from various sources to inform management and global partners.
    Review, analyze, and report on program data to support strategic decision-making and continuous improvement of disaster risk management practices.
    Oversee and report on the processing of Disaster Assistance Program (DAP) requests and related financial milestones.

    Required Qualifications & Experience

    At least 5 to 10 years relevant experience
    Demonstrated professional experience in Disaster Risk Management and Climate Adaptation.
    Academic background in a relevant field, such as Environmental Science, Disaster Risk Reduction and Management, Environmental Planning, Humanitarian and Development Science, Environmental Sustainability, or a related discipline.
    Proven leadership experience, analysis and strong communication skills

    Travel required: Might be required to travel up to 40% of normal working schedule
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  • Manager; Transaction Solutions (Agri Wholesale & Partnerships) at NMB Bank

    Job Location :
    Head Office, Hq

    Job Purpose:
    Responsible for all claims, process, and procedures for both general and life insurance products.
    Manage claim payments as per agreed timelines and attend all customer complaints within agreed time. Safeguard bank and client interest by ensuring all valid claims are paid.

    Main Responsibilities:

    Responsible for all life and general insurance claims
    Administer the embedded life and general insurance claim portfolio.
    Insurance claim tracking to ensure all claims are paid within agreed TAT.
    Responsible for the claim procedures on all insurance products
    Support the claims team and be able to continuously bridge the relationship with insurers claim teams.
    Proactively identify claim issues and resolve them timely.
    Manage relationships with customers, branch, and other stakeholders.
    Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
    Review the claims submitted and make sure the claims are valid.
    Responsible for identifying all the risks that may arise to the bank from claim management.
    Responsible for development of quicker and safe ways of claim settlement
    Consolidate and prepare monthly reports on claim performance for each insurer.
    Reconcile on claims paid against what was claimed in numbers and amount.
    Ensure claims settlement processes are in line with our SLA and based on guidelines.
    Communicate timely to stakeholders on claims feedback and decisions.
    Provide support and guidance to customers throughout the claims process.
    Prioritize and manage multiple claims efficiently to meet deadlines.

    Knowledge and Skills:

    A comprehensive knowledge on Insurance
    Knowledge on banks products
    A good understanding of legislation related to banc assurance and channel delivery.
    Greater understanding of product life cycle
    Greater understanding on insurance products
    Greater understanding on claims
    Understanding of insurance policies, laws, and regulations related to claims.
    Ability to assess and analyze data to make informed decisions about claims.
    Precision in reviewing documents and policies to process claims accurately.
    Clear communication with clients, explaining policies and claim processes.
    Ability to resolve issues, negotiate settlements, and handle challenging claim situations.

    Qualifications and Experience:

    Bachelor’s degree in insurance business, risk management.
    Any certification course or training in risk management and insurance business is an added advantage.
    A minimum of 3 years of working experience in insurance business with a reputable institution
    Underwriting claims and sales experience on insurance products.
    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.
    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    Only shortlisted candidates will be contacted.

    Job opening date : 24-Sep-2025
    Job closing date : 08-Oct-2025

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  • Relationship Manager; Affluent Parastatals at NMB Bank

    Job Location :
    Head Office, Hq

    Job Purpose:
    Responsible for all claims, process, and procedures for both general and life insurance products.
    Manage claim payments as per agreed timelines and attend all customer complaints within agreed time. Safeguard bank and client interest by ensuring all valid claims are paid.

    Main Responsibilities:

    Responsible for all life and general insurance claims
    Administer the embedded life and general insurance claim portfolio.
    Insurance claim tracking to ensure all claims are paid within agreed TAT.
    Responsible for the claim procedures on all insurance products
    Support the claims team and be able to continuously bridge the relationship with insurers claim teams.
    Proactively identify claim issues and resolve them timely.
    Manage relationships with customers, branch, and other stakeholders.
    Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
    Review the claims submitted and make sure the claims are valid.
    Responsible for identifying all the risks that may arise to the bank from claim management.
    Responsible for development of quicker and safe ways of claim settlement
    Consolidate and prepare monthly reports on claim performance for each insurer.
    Reconcile on claims paid against what was claimed in numbers and amount.
    Ensure claims settlement processes are in line with our SLA and based on guidelines.
    Communicate timely to stakeholders on claims feedback and decisions.
    Provide support and guidance to customers throughout the claims process.
    Prioritize and manage multiple claims efficiently to meet deadlines.

    Knowledge and Skills:

    A comprehensive knowledge on Insurance
    Knowledge on banks products
    A good understanding of legislation related to banc assurance and channel delivery.
    Greater understanding of product life cycle
    Greater understanding on insurance products
    Greater understanding on claims
    Understanding of insurance policies, laws, and regulations related to claims.
    Ability to assess and analyze data to make informed decisions about claims.
    Precision in reviewing documents and policies to process claims accurately.
    Clear communication with clients, explaining policies and claim processes.
    Ability to resolve issues, negotiate settlements, and handle challenging claim situations.

    Qualifications and Experience:

    Bachelor’s degree in insurance business, risk management.
    Any certification course or training in risk management and insurance business is an added advantage.
    A minimum of 3 years of working experience in insurance business with a reputable institution
    Underwriting claims and sales experience on insurance products.
    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.
    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    Only shortlisted candidates will be contacted.

    Job opening date : 24-Sep-2025
    Job closing date : 08-Oct-2025

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