Be Part Of The World\u2019s Largest Logistics Company
\nDeutsche Post DHL Group is the world\u2019s leading logistics and mail company.
\nWe\u2019re one of the world\u2019s largest employers, operating in over 220 countries and territories. We\u2019re Europe\u2019s largest postal service, partner for eCommerce and pioneers in secure digital communication. We\u2019re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you\u2019ll be working for a global company that\u2019s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.<\/p>\n
Africa, we\u2019re looking for\u2026
\nTechnical Specialist \u2013 Infrastructure & Service Management \u2013 Tanzania
\nRole Outline
\nThe ISM Technical Specialist will support Country ISM Lead for the IT Infrastructure and Service Management function at country level. The overall role purpose is to manage the IT Infrastructure and Service Management (ISM) of the country effectively to ensure the provision of professional and cost-efficient IT Infrastructure and Services to operations, projects and customers. The role focuses on landing the globally and regionally defined infrastructure and services from a standardized portfolio of providers with a local \u2018top up\u2019 where necessary. The role also holds local accountability for the protection of the company\u2019s information assets and reputation in line with the commercial and contractual arrangements in place with DHL customers and suppliers. The ISM Technical Specialist is a member of a team of ISM contributors (1 ISM Lead + 1 ISM Specialist + 6 subcontractors + suppliers) and works in close collaboration with the Country ISM lead.
\nKey areas of responsibility include:<\/p>\n
Support the country IT ISM Lead to meet the goals in terms of quality, budget and time.
\nImplement and track long- and medium-term strategy for ISM in country in alignment with regional ISM. Ensure alignment with internal customers, communicate the benefits of ISM strategic solutions and feed back the strategy based on business priorities.
\nSupport the ISM Team on the ground with proper ISM implementation support for existing and new customers.
\nProvide IT Infrastructure and Service Management Services according to the SLA in terms of quality and costs. Ensure that the service quality and costs meet agreement.
\nSupports Information Security and risk related policies, standards, technologies and processes implementation in country.
\nAccountable for compliance (corporate policies, SW license, HW asset register etc.).
\nSupport the ISM lead for the internal and external suppliers according to SLA at local level. Feed into supplier management process at country level.
\nEnsure that IT services per site are documented and maintained.
\nProvide project related implementation services.
\nEnsure all Documentation (Work Instructions \/ SOP \/ IT Asset Register \/ Site Network Documentation \/ Project plans \/ Ticket system etc) are recorded and updated timeously and properly.<\/p>\n
Qualifications & Experience<\/p>\n
Matric.
\nBachelor\u2019s degree in Computer Science or relevant education and work experience.
\nGood knowledge of ISM and related methodologies incl. ITIL certification.
\nFamiliar with project management.
\nMinimum 2 years of experience in supply chain \/ logistics or other fast-paced sectors.
\nMinimally basic but preferably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors.
\nKnowledge of the DHL Supply Chain organization and\/or experience in other divisions is an advantage.
\nMinimum 2 years of experience in ISM technical specialist roles.
\nSome knowledge around Infrastructure and Service Management, as well as project management.
\nSome knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting).
\nMinimally basic but preferably good understanding of the supply chain and its core applications (WMS, TMS, integration, etc.)
\nResults-oriented and driven by goal achievement with a strong focus on high quality service performance across various locations with different conditions.
\nDemonstrated ability to work in a multinational environment.<\/p>\n
Competencies & Skills<\/p>\n
Strong analytical skills.
\nMaintains effective relationships with customers.
\nDevelops \/ Delivers high quality \/ innovative products, services or solutions.
\nFocuses on customer needs and gains their commitment.
\nGains management \/ colleague support to meet customer needs.
\nHas basic knowledge of main products, services and business processes of their key business.
\nKnows where to find information regarding supported business.
\nCarries out agreed operational procedures of a routine nature.
\nContributes to maintenance, installation and problem resolution.
\nEnsures that incidents are handled according to agreed procedures.
\nInvestigates escalated incidents to responsible service owners and seeks resolution.
\nFacilitates recovery, following resolution of incidents.
\nEnsures that resolved incidents are properly documented and closed.
\nAnalyses causes of incidents and informs service owners to minimise probability of recurrence and contribute to service improvement.
\nAnalyses metrics and reports on performance of incident management process.<\/p>\n
Languages
\nEnglish \u2013 verbal and written \u2013 Fluent.
\nTravel Requirements
\nLess than 25%
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/careers.dhl.com\/global\/en\/job\/DPDHGLOBALAV283091ENGLOBALEXTERNAL\/Technical-Specialist%253A-Infrastructure--Service-Management---Tanzania?UTM_Source=0LinkedIn&UTM_Medium=1JobWrapper&UTM_Campaign=2dhl","_company_name":"DHL Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1178","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/1178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=1178"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=1178"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=1178"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=1178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}