Description
\nHeifer International is an equal-opportunity employer.\u00a0 All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with some form of disability.
\nRemote work opportunities<\/p>\n
The Organization\u00a0\u00a0<\/p>\n
Since 1944, Heifer International has supported more than 36 million Small Holder Farmer (SHF) families globally to lift themselves out of hunger and poverty while caring for the earth, in partnership with the communities we serve, including youth and women. Heifer International is now accelerating its strategic approaches to closing the Sustainable Living Income (SLI) gap for 10 million additional SHF households globally by 2030 using the Sustainable Locally Led Development (SLLD) approach.<\/p>\n
Function<\/p>\n
The Program Operations Lead \u2013 East Africa will provide operational leadership and support to Heifer\u2019s programs in East African country offices to improve accountability, team unity, project planning, performance and delivery, reporting, project development and risk management, performance and evaluation.<\/p>\n
S\/he will support the development and monitoring of 5P activities and implement country-specific and cross-region new business strategies that align Heifer\u2019s programmatic priorities with funder priorities. The Lead will work with the East African country program leaders to improve timely program reporting, achievement of country-level KPIs, and partnership development and management, with the ultimate goal of moving families out of poverty. S\/he will provide end-to-end operational support in the effective administration of country programs to support Heifer\u2019s mission and signature programs. The Program Operations Lead \u2013 East Africa will report to the Senior Director, Africa Programs \u2013 Operations.<\/p>\n
The role may be located in any of the following countries: Ethiopia, Kenya, Tanzania, Uganda\/Rwanda.<\/p>\n
Responsibilities and Deliverables
\n\u00a0
\nA. Strategy Implementation, Program Administration, Systems Strengthening & Coherence Building (30%)<\/p>\n
Support and ensure achievement and timely reporting of assigned country-level KPIs.
\nWork with Regional Program leadership to provide leadership and support to assigned Country Program teams in establishing policies and procedures in administration and management capacity-building.
\nEnsure assigned country program operations follow Heifer and local policies and procedures consistently.
\nDevelop and implement strategies, standards, tools, and best practices in Operational Quality to effectively engage partners, donors, and governments.
\nEnsure timely communication with Heifer HQ stakeholders and assigned country program teams, meeting deadlines.
\nEnsure assigned country programs conduct an annual review of goods and service providers to ensure cost-effective decision-making.
\nEnsure each assigned country maintains compliance with country-level legal requirements for Heifer\u2019s operations.
\nEnsure close coordination with other relevant global, regional, and in-country initiatives.
\nProvide support to all assigned country offices in developing annual budgets and work plans aligned with project documents and donor contracts.
\nSupport assigned country program teams in planning and undertaking corrective management actions based on budget monitoring reports.<\/p>\n
B. Program Excellence (20%)<\/p>\n
Ensure assigned country program semester reforecasts are completed based on accomplished and planned activities.
\nSupport assigned country programs in maintaining and sharing knowledge management resources with stakeholders.
\nDevelop and implement strategies, standards, tools, and best practices in Operational Quality to engage stakeholders effectively.
\nDevelop strategies and promote innovations to improve the effectiveness of assigned country programs.
\nProvide strategic planning advice to assigned country program teams on best practices, standards, partnership principles, tools, and MEL to ensure high-quality impact.
\nMonitor and provide feedback on Operational Quality.
\nEnsure quarterly budget monitoring and monthly variance analysis for assigned country programs, with reports prepared ahead of meetings and deadlines.
\nWork with assigned country program signature program leadership to ensure quality delivery of Heifer\u2019s model.
\nSupport the development of 5P activities and effective monitoring of the same.
\nReview and provide feedback on regular quarterly, semi-annual, and annual reports from assigned country programs to ensure compliance with quality reporting standards and deadlines.
\nProvide leadership in assigned country program audits and reviews.
\nSupport country-level adaptation and changes to operating and program models that drive excellence.
\nSupport performance review and ranking systems and processes in countries.
\nManage and direct country program progress reporting for assigned country programs to ensure high-quality reports are completed, reviewed, and submitted within Heifer and funder deadlines.<\/p>\n
C. Strategic Partnership Development and Engagement (20%)<\/p>\n
Ensure compliance with Heifer and donor program and project guidelines, including transparency, policy compliance, and accountability to donors and external stakeholders.
\nSupport the effective management of new partnerships and the nurturing of existing ones in assigned country programs.
\nProvide strategic support in the development and adoption of standardized approaches, practices, tools, and measurements in partnership and capacity strengthening.
\nIn collaboration with regional and country business development leadership, identify and support the creation of strong interorganizational networks and efforts to strengthen the capacities of local partners for program portfolio growth and fundraising.
\nRepresent Heifer Africa in external professional forums and donor agencies\/partners in support of resource acquisition and capacity building.<\/p>\n
D. Operational Excellence and Leadership (25%)<\/p>\n
Ensure organizational project start-up and close-out processes are followed.
\nSupport all assigned country offices in developing annual budgets and work plans aligned with project documents and donor contracts.
\nEnsure quarterly budget monitoring and monthly variance analysis for assigned country program teams, with reports prepared ahead of meetings and deadlines.
\nSupport assigned country program teams in planning and undertaking corrective management actions based on budget monitoring reports.
\nReview donor reports from Country Programs to ensure compliance with quality and timeline requirements.
\nSupport the development of the countries\u2019 program framework for assigned country programs.
\nInspire and rally country program teams through shared leadership, participatory decision-making, commitment to accountability, and Heifer\u2019s Cornerstones.
\nBuild capacity and support country teams in establishing operational systems and structures for efficiency and effectiveness.
\nProvide backstopping support to country offices in key areas, such as project start-ups, recruitments, onboarding, and transitional processes.<\/p>\n
E. Other Duties (5%)<\/p>\n
Perform other job-related duties as assigned.<\/p>\n
Minimum Requirements<\/p>\n
Master\u2019s Degree from a recognized university or equivalent in Social Sciences or Business Administration.
\n10 \u2013 15 years of relevant experience, with at least five (5) years in a supervisory capacity.
\nAbility to manage large, complex programs in market systems and value chain development.
\nExperience working with governments, private sector, and local institutions.<\/p>\n
Most Critical Proficiencies<\/p>\n
Strong understanding of annual work planning and budgeting across complex programs.
\nAbility to use monitoring and evaluation data to ensure program targets are met.
\nKnowledge and sensitivity to issues related to poverty, hunger, and the environment.
\nExperience managing teams and resolving conflicts among diverse stakeholders.
\nExcellent organizational skills.
\nExperience working with various commodities and value chains.
\nStrong communication skills within matrix reporting structures.
\nAbility to scale projects with a high degree of impact permanence.
\nKnowledge of development issues, trends, challenges, and opportunities in community development.
\nDemonstrated expertise in strategic planning processes.
\nCreativity, systematic thinking, and ability to integrate innovative solutions.
\nExcellent interpersonal and communication skills to work cooperatively, tactfully, and diplomatically with culturally diverse groups.
\nExperience in grant acquisition and management.<\/p>\n
Essential Job Functions and Physical Demands<\/p>\n
\u00a0Excellent interpersonal skills with the ability to work cooperatively, tactfully and diplomatically with a culturally diverse group of people.
\nAbility to maintain close relationships and work with team members from a distance and with limited opportunity for personal interaction.
\nWillingness to assign and review the work of direct reports, including direct reports in supervisory roles.
\nAbility to work in a flexible office environment, sitting and focusing for extended periods of time, as well as to efficiently perform tasks on the road and\/or in remote conditions with limited resources.
\nAbility to work under pressure, perform multiple tasks and manage consistently competing priorities.
\nExcellent leadership qualities and communication skills with the ability to relate to individuals diplomatically and tactfully.
\nWillingness and ability to travel extensively as needed, both locally and internationally.<\/p>\n
Key Behavioural Competencies\u00a0\u00a0\u00a0<\/p>\n
Accountability
\nProfessional Excellence
\nHumility
\nCustomer Orientation
\nEmpathy
\nInnovation<\/p>\n
Deadline for Application: 21st April 2025
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