NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
\nJob Summary
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\n\u2022 Acquire and manage relationships with Business Banking customers through pro-active and consultative approach in line with NBC policies and procedures.
\n\u2022 Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers\u2019 business process cycle.
\n\u2022 Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
\n\u2022 Support migration of business banking customers to digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution etc.
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\nJob Description\u200b
\nSales and Relationship Management
\nOutputs to deliver this accountability:40%<\/p>\n
Maximize client profitability within agreed targets (Liabilities and non- interest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Business Banking clients by offering solutions through a wide range of products and services.
\nProvide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
\nWith the support of product specialists, intuitively recognize and understand clients\u2019 business cycle, financial goals\/needs and proactively provide holistic financial solutions.
\nCreate and maintain a pipeline of business opportunities and proactively master referrals to grow liabilities portfolio.
\nDevelop and maintain Customer Relationship Management Plan of Top 10 merchant\u2019s clients and Top 10 non-borrowing clients
\nMaintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)<\/p>\n
Customer Service: 20%
\nOutputs to deliver this accountability:<\/p>\n
Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
\nPromptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
\nKeep accurate records of discussions or correspondences with clients
\nEffectively co-ordinate client relationship\/activities with another department within the bank.
\nEducate customers on the bank\u2019s products, services and procedures.
\nUse client feedback to improve product and service offering<\/p>\n
Compliance and Risk Management: 20%
\nOutputs to deliver this accountability:<\/p>\n
Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
\nReview the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
\nCheck and signoff each of the digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client\u2019s transactions.
\nResearch, read, and network to keep abreast of developments in various industry\/sector to ensure adequate industry knowledge and potential risks and or opportunities.<\/p>\n
Team and Networking
\nOutputs to deliver this accountability;10%<\/p>\n
Attend daily Branch meetings and knowledge sharing meetings
\nConducting and maintain constant dialogue\/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
\nAttend local functions\/community\/governmental and business development activities
\nDevelop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
\nProvide feedback into the performance review of other members of Cross function team<\/p>\n
Self-Development
\nOutputs to deliver this accountability; 10%<\/p>\n
Comply and keep abreast of all policies, procedures, and circulars updates.
\nEnsure self-development pertaining to career path to develop knowledge and skills
\nComplete all critical compliance training<\/p>\n
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\nOther duties<\/p>\n
Perform all other duties as reasonably assigned.<\/p>\n
Education and Experience Required:<\/p>\n
Degree \u2013 Business\/Accounting\/ICT
\n1-2 years banking experience<\/p>\n
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\nKnowledge, Skills and competences required:
\n\u00a0<\/p>\n
Strong financial and business skills
\nPC skills and Microsoft Office<\/p>\n
Proven ability to develop and implement sales plans
\nClear understanding of credit process, and procedure
\nGood problem solving and decision-making skills
\nGood oral and written communication skills
\nGood time management and organization skills
\nAbility to work on team and support others
\nStrong integrity and professionalism
\nGood knowledge of Bank Products<\/p>\n
Qualifications
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\nBachelor`s Degrees and Advanced Diplomas \u2013 Business, Commerce and Management Studies, Commercial mindset \u2013 Junior (Meets some of the requirements and would need further development), Customer Excellence \u2013 Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication \u2013 Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and\/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
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