Job Function:
\nThis role is responsible for planning, design, implementation and maintenance of the Port\u2019s information technology (IT) systems, network connectivity, application and data servers, workstations, communications systems, cyber security protection and backup solutions, user training and end-user support. Ensure that Information Technology standards, procedures and processes are developed, implemented and maintained, in order to guarantee the functioning and sustainability of Dar es Salaam port.
\nKey performance areas:<\/p>\n
Develop and communicate the Master IT Plan aligned with the Business Unit\u2019s strategic objectives and Group technology goals.
\nCollaborate with regional technology teams to integrate BU\u2019s IT plans into the overall Group technology roadmap.
\nProvide regular reports on IT performance, project status, and key performance metrics BU and Regional Management teams.
\nCollaborate with BU departments to gather and analyse business requirements and translate into technical requirements to meet objectives.
\nWork closely with BU stakeholders to define the scope, objectives, and deliverables of IT projects, ensuring alignment with broader organisational goals.
\nOversee the planning and execution of BU specific IT projects using project management methodologies consistent with Group technology standards to ensure timely delivery of projects within agreed scope and cost.
\nIdentify and manage project risks and maintain transparent communication with stakeholders regarding mitigation plans, and overall project status to manage expectations.
\nFacilitate the operational and technical readiness of the business before project go-lives to ensure a seamless transition and successful implementation.
\nEnsure strict adherence to Group Technology policies and standards, thereby fostering a culture of compliance and risk management within the BU.
\nImplement the Group Technology must-have minimum security control standards to safeguard the IT infrastructure, applications, data and operational technology.
\nDevelop and maintain an IT Disaster Recovery (DR) Plan in alignment with the BU\u2019s BCP, covering critical business applications, infrastructure and operational technology by outlining procedures for swift recovery and restoration of normal operations in the event of a disaster.
\nActively participate in internal and external audit processes, taking ownership and managerial responsibility for IT audit findings, and subsequently formulating comprehensive plans to systematically address and rectify identified issues with agreed timeframes.
\nOversee the availability, performance, reliability and scalability of IT infrastructure, network connectivity and applications to support a 24\/7 operation.
\nImplement best practice frameworks (e.g. ITIL) for IT Operations Management, to support business users and customers to ensure effective resolution of IT incidents.
\nManage the lifecycle of all IT infrastructure hardware (switches, firewalls, etc), operating systems and software licenses \u2013 procurement, installation, maintenance, upgrades, decommissions and refreshes following Group Technology standards.
\nMaintain an up to date asset register of all IT equipment and manage its lifecycle in adherence to company policies.
\nDocument standard operating procedures within the IT framework to enhance operational efficiency, promote consistency, and enable effective management of IT operations.
\nManage the implementation and lifecycle of IT applications (Zodiac CT & GC, CCS, Maximo, Oracle Fusion, Gate automation) ensuring that they meet business requirements while aligning with overall technology stack of the Group.
\nEnsure seamless integration of auxiliary systems (VMT\/HHT, RFID, OCR, Web Portals, Weight Scale, PDS, TRA (Revenue Authority), TANCIS (Customs), Bank, and Payroll with existing business applications, promoting interoperability across the technology landscape.
\nManage relationships and performance of technology vendors, ensuring the delivery of services and solutions according to agreed service levels.
\nManage people practices and process such as workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
\nResponsible for incorporating solution, operational, and customer-specific requirements for new business opportunities.
\nDevelop and manage the IT budget for the Terminal by monitoring and controlling IT spend to ensure financial objectives are met for the BU.
\nCollaborate with regional technology teams to identify and implement efficiency improvements and cost-saving opportunities to optimize IT spending.<\/p>\n
Qualifications required:<\/p>\n
Degree in Computer Science, Information Technology, Information System or other relevant IT academic qualifications. Masters level will be an added advantage.
\nProject management certification.
\nITIL knowledge or certification advantageous.<\/p>\n
Skills & Experience Required:<\/p>\n
Minimum 8 years in a 24\/7 IT Operations environment with 5 years management
\n3 \u2013 6 years of experience in managing relationships with internal business\/functional customers.
\nBusiness partnering and process and technology experience.
\nPorts & terminals and\/or Supply Chain Management experience desirable.
\nWorking knowledge of Zodiac | Navis | Sparcs Systems
\nAbility to Assess ICT needs of the business,
\nAbility to Strategize IT functional capabilities to meet the needs of business
\nAbility to Implement digital capabilities to actualise business goals as well as stay ahead of competition.
\nAbility to engage business stakeholders and analyse requirements to deliver IT solutions that are fit for purpose<\/p>\n
Technical Competencies:<\/p>\n
Proficient IT governance and business knowledge and skills.
\nProficient IT procurement and asset management knowledge and\/or skills.
\nProficient IT support and systems knowledge and\/or skills.<\/p>\n
About DP World
\nTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world\u2019s trade flow better, changing what\u2019s possible for the customers and communities we serve globally.
\nWith a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that\u2019s fit for the future.<\/p>\n
We\u2019re rapidly transforming and integrating our businesses \u2014 Ports and Terminals, Marine Services, Logistics and Technology \u2013 and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
\nWhat\u2019s more, we\u2019re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we\u2019re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer\u2019s door.
\nWE MAKE TRADE FLOW TO CHANGE WHAT\u2019S POSSIBLE FOR EVERYONE.
\nEEO Statement
\nDP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
\nRemote work opportunities
\nBy submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies
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