Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
\nPurpose of the Role
\nThe Retail Relationship Manager is responsible for developing and managing relationships with personal and SME clients, focusing on growing deposits, loans, and other retail banking products. This role involves providing exceptional customer service, identifying and meeting clients\u2019 financial needs, and driving business growth. The Retail RM will also work closely with other teams to ensure clients receive tailored solutions and are satisfied with the bank\u2019s offerings.
\nSummary of Key Duties and Responsibilities
\nClient Relationship Management:
\nBuild and maintain strong relationships with personal and SME clients to enhance loyalty and drive business growth.
\nUnderstand the financial needs of clients and provide personalized banking solutions tailored to their goals and objectives.
\nOffer advice and guidance on personal and SME banking products, including savings accounts, loans, mortgages, and insurance.
\nRevenue Generation:
\nDrive growth in deposits, loans, and other retail banking products by proactively cross-selling to clients.
\nIdentify new business opportunities and grow the customer base through lead generation, networking, and referrals.
\nCustomer Service & Support:
\nProvide high-quality customer service by responding to inquiries, resolving issues, and addressing any complaints in a timely and professional manner.
\nRegularly follow up with clients to ensure their satisfaction and meet their evolving financial needs.
\nBusiness Development & Strategy:
\nWork with the branch manager and senior team to create and implement business development strategies.
\nPromote the banks retail products to individuals and SMEs, identifying ways to meet both immediate and long-term client needs.
\nRisk Management:
\nMonitor and manage the credit risk associated with retail clients, ensuring all transactions comply with the banks risk management policies and procedures.
\nConduct KYC (Know Your Customer) and other required risk assessments for new and existing clients.
\nOperational Excellence:
\nEnsure smooth onboarding and management of clients, including facilitating account openings, loan applications, and documentation processes.
\nWork closely with other departments (e.g., credit, operations) to ensure the seamless delivery of services and products.
\nQualifications<\/p>\n
Bachelor\u2019s degree in Business Administration, Marketing, Banking & Finance, or a related field.
\n3-5 years of experience in SMEs and Retail Banking or a similar role, with a proven track record in client management.<\/p>\n
Knowledge and Skills<\/p>\n
In-depth knowledge of retail banking products (loans, deposits, mortgages, insurance, etc.).
\nStrong communication, negotiation, and customer service skills.
\nAbility to identify client needs and provide tailored banking solutions.
\nDedicated to delivering excellent customer service and building lasting relationships.
\nFocused on business growth and achieving sales targets.
\nAttention to detail in managing client information and ensuring compliance with banking policies.
\nHigh ethical standards and commitment to upholding the bank\u2019s values.<\/p>\n
Interested candidates are requested to submit their applications to- Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 12th May 2025. Only shortlisted candidates will be contacted.
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