Dreaming big is in our DNA. It\u2019s who we are as a company. It\u2019s our culture. It\u2019s our heritage. And more than ever, it\u2019s our future. A future where we\u2019re always looking forward. Always serving up new ways to meet life\u2019s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together \u2013 when we combine your strengths with ours \u2013 is unstoppable. Are you ready to join a team that dreams as big as you do?
\nThe\u00a0key purpose\u00a0of the Community Manager is to oversee the community engagement and communication strategies for three of our flagship brands: Castle Lite, Flying Fish, and Safari Lager. This individual will be responsible for building and maintaining strong relationships with our community, enhancing brand visibility, managing social media platforms, and ensuring a positive brand experience.
\n\u00a0
\nKey Responsibilities:
\nCommunity Engagement and Growth:<\/p>\n
Develop and implement strategies to engage and grow the community for each brand (Castle Lite, Flying Fish, and Safari Lager).
\nActively monitor and participate in conversations on social media platforms, online forums, and other digital spaces.
\nFoster a sense of belonging within the community, ensuring that brand values resonate with the audience.<\/p>\n
Content Creation & Social Media Management:<\/p>\n
Create, curate, and manage content for each brand\u2019s social media accounts (Facebook, Instagram, Twitter, etc.).
\nWork closely with the marketing team to align community content with brand campaigns and initiatives.
\nDevelop social media calendars, ensuring timely and relevant content is shared consistently.<\/p>\n
Job listings
\n\u00a0
\nCustomer Service and Community Support:<\/p>\n
Act as the primary point of contact for community members, addressing inquiries, feedback, and concerns in a timely and professional manner.
\nMonitor brand mentions across social media, respond to customer feedback, and escalate any urgent issues when necessary.
\nProactively engage with both positive and negative feedback, turning challenges into opportunities for brand growth.<\/p>\n
\u00a0
\nCampaigns and Event Promotion:<\/p>\n
Collaborate with the marketing and events teams to promote product launches, promotions, and events (both virtual and physical).
\nExecute brand awareness campaigns and track key performance indicators (KPIs) to measure success.
\nPromote brand partnerships, collaborations, and influencer relationships within the community.<\/p>\n
\u00a0
\nData Analysis & Reporting:<\/p>\n
Monitor community engagement metrics and use data to improve engagement strategies and content plans.
\nProvide weekly\/monthly reports on the community\u2019s growth, sentiment analysis, and social media performance.
\nAnalyze competitors\u2019 community strategies and report on emerging trends and opportunities.<\/p>\n
\u00a0
\nBrand Ambassadorship:<\/p>\n
Represent each brand authentically and passionately, embodying the values of Castle Lite, Flying Fish, and Safari Lager in all interactions.
\nBuild relationships with key influencers, bloggers, and brand advocates to expand brand reach and credibility.
\nCultivate and maintain brand loyalty among existing customers while attracting new followers.<\/p>\n
\u00a0
\nCrisis Management:<\/p>\n
Address any community-related issues that may arise, including managing online crises, negative feedback, or controversies.
\nCollaborate with PR and marketing teams to ensure consistent brand messaging during sensitive situations.<\/p>\n
Key Skills:<\/p>\n
Social Media Management:\u00a0Expertise in managing social media accounts, creating content, and engaging with followers.
\nCommunity Engagement:\u00a0Building and nurturing online communities with a focus on creating meaningful relationships.
\nCrisis Management:\u00a0Ability to manage negative feedback and resolve issues in a professional manner.
\nCustomer Service:\u00a0Exceptional customer support and conflict resolution skills.
\nCreative Writing & Content Creation:\u00a0Crafting engaging and on-brand messages for different platforms.
\nAnalytical Thinking:\u00a0Experience with social media analytics tools (e.g., Google Analytics, Hootsuite, etc.) and reporting.<\/p>\n
Personal Attributes:<\/p>\n
Passionate about the brands (Castle Lite, Flying Fish, and Safari Lager) and the beverage industry.
\nAdaptable to evolving trends and consumer preferences.
\nEnergetic, approachable, and outgoing personality with strong relationship-building skills.
\nA collaborative team player who thrives in a fast-paced, dynamic environment.
\nA keen eye for detail and a creative mindset.<\/p>\n
Qualifications:<\/p>\n
Bachelor\u2019s degree in marketing, Communications, Public Relations, or related field.
\nProven Experience in community management, social media, or digital marketing (1-2 years preferred).
\nExperience working with beverage brands or in the FMCG industry is a plus.
\nStrong understanding of social media platforms, trends, and best practices.
\nExcellent written and verbal communication skills, with an ability to tailor messages for different audiences.
\nAbility to analyze and interpret data, using insights to refine strategies.
\nStrong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
\nAbility to work independently and as part of a team, with a proactive attitude and a positive mindset.<\/p>\n
\u00a0
\nAdditional Information:
\n\u00a0
\nBand: X
\nABInBev is an equal opportunity employer and all appointments will be made in line with ABInBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional\/ relevant information as criteria for short-listing.
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/wd1.myworkdaysite.com\/en-US\/recruiting\/abinbev\/GHQ\/job\/TANZANIA-DSM-HQ\/Community-Manager_30082487-1","_company_name":"AB InBev","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1504","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/1504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=1504"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=1504"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=1504"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=1504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}