Empowering Africa\u2019s tomorrow, together\u2026one story at a time.<\/p>\n
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.<\/p>\n
My Career Development Portal:\u00a0Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa.\u00a0You are possibility.
\nJob Summary
\nDispense and receive cash and related instruments. Provide customer service to walk-in branch customers.
\nJob Description
\nMain accountabilities and approximate time split
\n40%
\nCash counter service\u00a0:<\/p>\n
Cashing of cheques and withdrawals.
\nSupervising other tellers at the counter
\nProcess both cash and cheque deposits\/credits
\nPurchase and sale of foreign currencies
\nAnswer general customer enquiries at cash counter
\nBalance cash in own till and assist other tellers for balancing in case of need
\nGroom vouchers for onward processing at the central processing unit or back-office
\n\u00a0cross-selling of bank products and services
\nProvide referral services to the customers on bank products
\nUndertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
\nOn occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
\nBack up ATM card printing.<\/p>\n
30%
\nCash management \u2013 strong room custodianship:<\/p>\n
Cash sorting and repatriation.
\nMonitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
\nOrder branch cash from the cash provider or central bank in accordance with limits set by the country head office.
\nImmediately escalate all cash issues directly to the Branch Operation Team Leader \/ Branch Operation Manager in accordance with current procedures.
\nEnsure cash is packaged correctly by front-line Customer Service Advisors.
\nRecommend re-order levels of cash to the Head custodian as per demand.
\nEnsure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
\nBasically, work as co custodian
\nManage Tellers and Vault interaction.<\/p>\n
20%
\nCash management \u2013ATM\u2019s:<\/p>\n
Restock the ATM cash supply.
\nSort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
\nCall the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
\nReconcile ATM cash daily. Independently per ATM
\nResponsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
\nVisit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.<\/p>\n
Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader<\/p>\n
10%
\nColleague:<\/p>\n
Provide cover for Branch custodian
\nProvide honest, direct, and constructive feedback to other
\nShare knowledge experience and best practice with team members<\/p>\n
\u00a0
\nRisk and Controls Objectives<\/p>\n
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards<\/p>\n
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture<\/p>\n
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
\nAdhere to Absa\u2019s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
\nReport all risk events \/ incidents \/ issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
\nContinuous and proactive engagement with regulatory bodies, unions where applicable
\nAll mandatory training completed to deadline<\/p>\n
Technical skills \/ Competencies
\nCompetencies:<\/p>\n
Strong numeracy skills
\nExcellent attention to detail
\nLeadership skills<\/p>\n
Knowledge, Expertise and Experience
\n(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank\u2019s products, services, and policies)
\nEssential<\/p>\n
Detailed knowledge of the banks processes and rigour requirements related to cash
\nCash handling knowledge
\nSystems knowledge<\/p>\n
Preferred
\nCash management and banks knowledge
\nExperience & qualification
\nProven track record in dealing with physical cash
\nPreferred<\/p>\n
Graduate<\/p>\n
TRAINING REQUIREMENTS SPECIFIC TO THE ROLE
\nEssential<\/p>\n
\u00a0training
\nTelephone skills
\nPD team member training
\nDiscipline and Grievance
\nKnow Your Customer\/Suspicious Transaction Monitoring\/Anti-Money Laundering
\nFraud Prevention\/Awareness
\nOperational awareness
\nATM training<\/p>\n
Preferred<\/p>\n
Customer Service
\nPC Skills including Keyboard skills
\nProduct Training
\nGeneral training on internal audit practice<\/p>\n
Key issues over the next 12 \u2013 24 months<\/p>\n
Completing the Skills Workbook<\/p>\n
Additional details
\n(of exceptional aspects of demands of the role)<\/p>\n
The role requires working on non-business days on a regular basis.<\/p>\n
Absa Behaviour
\n(of particular importance to this role)<\/p>\n
Drive Performance<\/p>\n
Delight Customers
\nBuild Pride and Passion
\nExecute at Speed
\nGrow Talent and Capability
\nProtect and Enhance our Reputation<\/p>\n
Additional criteria qualities<\/p>\n
High level of personal integrity and honesty<\/p>\n
Others * Please give details.<\/p>\n
\u00a0
\nAbsa Values
\nAbsa\u2019s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:<\/p>\n
Trust
\nResourceful
\nStewardship
\nInclusive
\nCourage<\/p>\n
Education
\n\u00a0
\nFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/absa.wd3.myworkdayjobs.com\/en-US\/ABSAcareersite\/job\/Zanzibar-Main-Branch---ABT\/Customer-Service-Advisor---Intern--Zanzibar-_R-15974293?q=Tanzania","_company_name":"ABSA","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1513","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/1513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=1513"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=1513"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=1513"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=1513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}