{"id":1616,"date":"2025-06-03T12:00:23","date_gmt":"2025-06-03T12:00:23","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/legal-recoveries-manager-at-absa\/"},"modified":"2025-09-14T00:50:08","modified_gmt":"2025-09-14T00:50:08","slug":"legal-recoveries-manager-at-absa","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=1616","title":{"rendered":"Legal Recoveries Manager at ABSA"},"content":{"rendered":"

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
\nMy Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
\nJob Summary
\nThe primary objective is to manage and execute all legal processes related to debt recovery in a structured, ethical, and compliant manner. This includes: \u2013
\n\u2022 Initiate and oversee legal recovery processes from delinquency to write off portfolio.
\n\u2022 Identify retail accounts that require legal intervention.
\n\u2022 Initiate appropriate legal action (e.g., legal notices, filing suits, enforcement of judgments)
\n\u2022 Coordinating with Internal and external legal partners to discuss specific problems and recommending solutions or strategies.
\n\u2022 Tracking Legal cases MI, maintain legal documentation for each case and frequently share to the management for advice and decision making.
\n\u2022 Ensuring timely and cost-effective recovery while preserving the company\u2019s reputation and adhering to regulatory requirements.
\n\u2022 Recommend suitable legal recovery actions based on case analysis.mbers.
\nJob Description
\nKey Responsibilities:
\nRecoveries and Service 70%
\nOutputs:
\nThe Legal Recovery Manager is responsible for recovering bad debts through legal action, payment plans, coordinating with external counsel, and meeting an initial annual recovery target of 1 billion, subject to increase based on performance.
\nLead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding the agreement to, and implementation of, strategy, e.g., Settlement proposals, etc.
\nLead proactive formulation and implementation of strategies on managed exits\/recoveries.
\nMaintain strong customer relationships by professionally delivering even difficult messages, ensuring customer satisfaction and positively representing the Absa brand
\nManage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank.
\nEnsure appropriate recovery is achieved and generally provide pragmatic and effective legal support to general management and business functions.
\nManage the achievement of service levels and quality.
\nMonitor the relationships with the bank\u2019s service providers, especially with regards to fees charged by lawyers and service level agreements with them.
\nEnsure that all classified legal files are properly maintained and have up to date file notes.
\nEnsure data integrity is maintained.
\nPrepare summons instructions to external lawyers and manage recovery of debts through the courts, including disposals of debtors\u2019 assets.
\nManage relationships with external service providers such as liquidators, executors, sheriffs, messengers of court, accountants, receivers, judicial managers, valuators etc who provide services to matters in Retail Recoveries.
\nBusiness and Risk Management 20%
\nEnsure all legal recovery actions comply with internal policies, regulatory guidelines, and data privacy laws.
\nAssess legal risks and recommend appropriate recovery strategies.
\nPrepare periodic reports on recovery performance, legal costs, and case progress
\nMonitor and manage legal expenses to stay within approved budgets.
\nDevelop network of contacts internally and with local external professionals to maximize effectiveness in assisting customers.
\nPromote the Collections and Recovery team to internal audiences (including relationship and credit teams and group companies) and professionals.
\nStay updated on changes in debt recovery laws and industry best practices.
\nAccount Management and Negotiation 10%
\nOutputs:
\nContact customers via official mobile phone, email and written communication for repayment arrangements.
\nNegotiate settlements, repayment plans and restructuring options.
\nMaintain accurate records of all recovery efforts and customer interactions.
\nUse management information to monitor and provide feedback to ensure targets are met.
\nIdentify risk skills gaps and communicate and meet identified training needs by effective coaching and counselling.
\nProvide assistance and advice to team members in formulating strategies regarding the more complicated accounts in their own portfolios
\nRisk and Control Objective:
\nManage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
\nUnderstanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
\nAdhere to Absa\u2019s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
\nReport all risk events \/ incidents \/ issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
\nProactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
\nIdentify risk skills gaps and communicate and meet identified training needs by effective coaching and counselling.
\nContinuous and proactive engagement with regulatory bodies, unions where applicable
\nAll mandatory training completed to deadline All mandatory training completed to deadline
\nTechnical Skills\/Competencies
\nLegal recovery strategies applicable to in country
\nAn understanding of credit skills
\nGood negotiation and influencing skills
\nGood relationship management skills
\nStrong analytical and numerical skills
\nStrong communication and report writing skills
\nGood knowledge of Microsoft Excel and other spread sheet\/database applications
\nStrong planning, coordination, and time management skills
\nKnowledge & Experience
\nrelating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank\u2019s products, services and policies)
\nEssential
\nKnowledge of the scope and activity of Recoveries as well as the practical application of recovery techniques in such situations like Impairment & Forbearance policies
\nExperience of working under pressure and with very little supervision
\nGood understanding of Risk Management policies and procedures
\nExperience & Qualifications
\nEssential
\nSound knowledge of insolvency legislation and procedures in several jurisdictions
\nGood knowledge of law, banking and finance.
\nPreferred
\nBachelor\u2019s degree in law (LL.B.) is mandatory; a master\u2019s degree or Postgraduate Diploma in Law\/Finance is a plus.
\nExperience: 2\u20135 years of experience in legal recovery, preferably in retail banking or microfinance
\nAn advocate
\nThe individual must be a self-starter and be able to diagnose and solve problems. The role will require working under very minimal supervision and the use of a great deal of initiative.
\nThe role holder must be aware of the various options available to the bank in the process of recovering debts. Previous knowledge of debt recovery will be a distinct advantage
\nAbsa Behaviors and Purpose
\nAbsa\u2019s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
\nTrust
\nResourceful
\nStewardship
\nInclusive
\nCourage
\nEducation
\nBachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
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