General information<\/p>\n
Job title: Senior Officer \u2013 Issuing
\nDepartment\/division: Payment
\nNumber of vacancies: 2
\nJob type\u00a0Full-time\u00a0Job<\/p>\n
Basic purpose
\nThe job holder will be mainly responsible for overseeing and managing the issuance of credit, debit, prepaid, and other types of payment cards for a financial institution. This role involves ensuring compliance with security and regulatory standards, coordinating with various departments, and providing excellent customer service.
\nMain duties and responsibilities<\/p>\n
Oversee the end-to-end process of card issuance, including card production, personalization, and distribution.
\nImplement and adhere to security protocols to protect cardholder data and prevent fraud.
\nEnsure compliance with regulatory requirements, such as Payment Card Industry Data Security Standard (PCI DSS) and other relevant laws.
\nConduct regular audits and risk assessments to identify and mitigate potential security threats.
\nAddress customer inquiries and issues related to card issuance, such as lost or stolen cards stoppage.
\nProvide support and guidance to customers on the use and features of their cards.
\nWork closely with other departments, such as IT, customer service, and compliance, to ensure smooth card issuance operations.
\nLiaise with external vendors on card manufacturers (stock management).
\nMonitor and report on key performance indicators (KPIs) related to card issuance, such as error rates and customer satisfaction.
\nContinuously evaluate and improve card issuance processes to enhance efficiency and customer experience.
\nStay updated with industry trends and technological advancements in payment cards and security.
\nPerform any other responsibilities as may be assigned by the immediate supervisor.<\/p>\n
Knowledge, skills, qualifications, and experience
\nKnowledge<\/p>\n
Strong knowledge of card issuance processes and security standards.
\nExcellent organization and multitasking abilities.
\nStrong communication and customer service skills.
\nAttention to detail and a commitment to accuracy.
\nFamiliarity with relevant software and systems used in card issuance and management.
\nAbility to work under pressure and meet deadlines.
\nAnalytical mindset with the ability to interpret data and make data-driven decisions.
\nRelationship management with all employees and key decision makers.
\nThe role requires a customer-focused person, committed, and with keen business acumen.
\nComputer proficiency.<\/p>\n
Skills<\/p>\n
Effective listening skills.
\nGood communication skills.
\nProblem-solving skills.
\nPersonal integrity with a high regard for maintaining strict confidentiality.
\nExcellent time management.<\/p>\n
Qualifications<\/p>\n
Bachelor\u2019s degree in Information Technology or any business-related field.<\/p>\n
Work experience<\/p>\n
At least 2 years of relevant working experience in the banking sector.<\/p>\n
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