Membership and Community Outreach Manager Job Description
\nAbout the Tanzania Women Chamber of Commerce (TWCC)
\nThe Tanzania Women Chamber of Commerce (TWCC), established in December 2005, is a pivotal organization uniting women and youth entrepreneurs across Tanzania. As an apex and umbrella entity, TWCC encompasses sectoral Business Women Associations, Corporate Companies, Small Businesses, and Associate Members. With a membership exceeding 20,000 and reaching over 1 million women across all economic sectors, TWCC operates through 27 Regional Chapters in Tanzania Mainland and Zanzibar, 14 Women Sectoral Associations, and 11 Platforms for women in Cross Border Trade. TWCC\u2019s primary objective is to foster unity among women and youth entrepreneurs, including those in the informal sector, to promote business formalization and growth. Through robust capacity-building initiatives, mentorship programs, and collaboration with private and public sectors, TWCC advocates for favorable policies and equips women with skills and resources to alleviate poverty and drive success.
\nJob Overview<\/p>\n
Position: Membership and Community Outreach Manager (1 Position)
\nOrganization: Tanzania Women Chamber of Commerce (TWCC)
\nDuty Station: Dar es Salaam
\nType of Contract: Full Time
\nReporting: Executive Director
\nAppointing Period: 1 Year with possibility of extension
\nStarting Date: July 2025<\/p>\n
Role Summary
\nThe Membership and Community Outreach Manager is responsible for driving the growth, engagement, and retention of TWCC\u2019s membership base while expanding the organization\u2019s community presence. This role provides strategic leadership in membership services, manages high-impact outreach initiatives, and oversees cross-functional coordination with regional offices, stakeholders, and partners to support TW tables, and headings for easy readability.
\nCC\u2019s mission.
\nPrincipal Duties and Responsibilities<\/p>\n
Design and oversee comprehensive strategies for membership recruitment, engagement, and retention at national and regional levels.
\nAnalyze membership trends and data to inform decision-making, improve member satisfaction, and anticipate future needs.
\nDevelop and manage KPIs to evaluate the effectiveness of membership programs and community outreach efforts.
\nLead the alignment of membership services and outreach programs with TWCC\u2019s strategic goals, ensuring inclusivity, accessibility, and value-driven offerings.
\nOversee the development of strategic alliances and partnerships to enhance TWCC\u2019s visibility, influence, and access to opportunities for members.
\nDevelop targeted campaigns and outreach programs to promote TWCC\u2019s initiatives and foster community participation.
\nProvide supervisory support and guidance to Membership Officers, ensuring effective and consistent service delivery.
\nMonitor and assess regional performance against membership growth and retention targets, recommending improvements and resource allocations.
\nStandardize and improve regional communication and member service protocols across the organization.
\nLead the resolution of complex member concerns with professionalism and responsiveness.
\nDirect integrated communication strategies to ensure timely and accurate dissemination of information to members, partners, and the public.
\nApprove and oversee the production of high-level communication materials, including newsletters, press releases, member updates, and event briefings.
\nEnsure submission of high-quality monthly, quarterly, and annual reports on membership growth, engagement metrics, financial performance, and outreach outcomes for senior leadership and the Board.
\nServe as the senior liaison between the head office and regional teams for all membership and outreach-related communications.
\nProvide strategic direction for planning and executing TWCC events, ensuring alignment with the organization\u2019s brand and strategic priorities.
\nCoordinate with cross-functional teams and partners to ensure broad participation and high-quality event delivery.
\nIdentify and secure sponsorship and funding opportunities to support TWCC\u2019s events and outreach programs.
\nOversee post-event evaluations to assess impact, collect feedback, and inform future planning.
\nOversee the development and implementation of personalized member services and value propositions for various membership segments (individuals, SMEs, corporations, associations).
\nIdentify and facilitate opportunities for member capacity building, access to finance, market linkages, and policy advocacy.
\nImplement systems to continuously evaluate and improve the member experience using feedback loops and data analysis to drive innovation.<\/p>\n
Key Qualifications, Experience, and Competencies
\nRequired Skills and Experience:<\/p>\n
Master\u2019s degree in Business Administration, Public Relations, Development Studies, or a related field.
\nMinimum of 5 years in a managerial role related to membership development, stakeholder engagement, or community outreach.
\nStrong understanding of membership-based organizations and experience with multi-regional coordination.
\nProficiency in data analysis, reporting, and the use of membership management systems.
\nExcellent project management and strategic planning skills.<\/p>\n
Competencies:<\/p>\n
Strategic Thinking: Strong ability to translate organizational goals into actionable membership and outreach strategies.
\nLeadership and Influence: Proven experience in managing diverse teams and driving organizational change.
\nCommunication and Advocacy: Excellent interpersonal and public speaking skills; ability to represent the organization to high-level stakeholders.
\nInnovation and Agility: Capacity to design creative solutions to improve membership value and community impact.
\nResults-Oriented Management: Demonstrated ability to deliver results under pressure and manage complex initiatives across multiple stakeholders.<\/p>\n
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