Regional Business Executive (Katoro)
\nDepartment:
\nBusiness
\nReporting line:
\nZonal Business Manager
\nLocation:
\nJob Grade:
\nRegional Hubs
\n12
\nAbout ENGIE Energy Access
\nENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, C\u00f4te d\u2019Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
\nwww.engie-energyaccess.com
\nwww.linkedin.com\/company\/engie-africa
\nJob Purpose
\nResponsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers \u2013 responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.
\nResponsibilities<\/p>\n
Business Management<\/p>\n
Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
\nOrganizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
\nOn-time and high-quality system installations at the customers\u2019 premises or any other location as directed by ENGIE Mobisol.
\nTrain Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
\nOrganizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
\nMentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
\nTraining and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.<\/p>\n
Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:<\/p>\n
Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
\nConduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and\/or 3PDs.
\nResponsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and\/or the 3PDs.
\nResponsible and accountable for stock losses in the shops and\/or 3PDs and for the recovery of the stock losses.
\nAdhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.<\/p>\n
Managing Installation Technicians and MINTs<\/p>\n
Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
\nSupport recruitment of new Installation and maintenance technicians in the acquisition Region.
\nPrepare the monthly installation monitoring report for the Zonal Service Coordinator
\nReview Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
\nEnsure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
\nIdentify the need for and recruit new contractors with support from Service Network Team Leader
\nResponsible for disciplinary for installations and maintenance technicians<\/p>\n
Portfolio Monitoring:<\/p>\n
Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
\nConduct initial assessment to establish the applicant\u2019s character to eliminate the risk of default.
\nManaging assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
\nProviding regular portfolio, compliance and routing report to the Supervisor as required
\nEnsure remedial action is taken when required to keep performance in line with business objectives.
\nCompleting assigned tasks in line with applicable policies, guidelines, processes, and procedures.
\nReview and update credit and loan files.
\nWeekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
\nHandle customer complaints and take appropriate action to resolve them.
\nFollow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
\nInforming and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.<\/p>\n
Subordinates Effectiveness:<\/p>\n
Managing the daily work and activities of shop acquisition and collection agents.
\nDeal with complex scenarios that may occur at the shop such theft, fire, violence etc.
\nParticipating in the recruitment of new acquisition and collection agents and training of new and agents.
\nConduct periodic performance review of acquisition and collection agents.<\/p>\n
Other<\/p>\n
Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
\nUndertaking any other duties which may be assigned by the Supervisor.<\/p>\n
At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.
\nWe believe that great managers:<\/p>\n
Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
\nAct with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
\nInspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
\nAre accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
\nEnsure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.<\/p>\n
Key Accountabilities:<\/p>\n
Acquisition
\nCollections
\nActive Customers (Portfolio) Management
\nCustomer Retention and Churn Management
\nHub Profit & Loss Management<\/p>\n
Knowledge And Skills
\nExperience<\/p>\n
2+ years of relevant sales and operational management experience in a medium sized company
\nPrevious experience in a managerial position is an added advantage.
\nExperience in Customer Relationship Management
\nPrevious experience in Credit Management activities\/roles<\/p>\n
Qualifications<\/p>\n
Degree and\/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
\nAbility and passion for coaching and training.
\nStrong ability in planning and organization.
\nExcellent Verbal communication skills with customer focus.
\nWilling to travel\/be assigned to work in any geographic area in Tanzania.<\/p>\n
Language(s):<\/p>\n
Fluency in Swahili and English languages with excellent verbal communication skills.<\/p>\n
Technology:<\/p>\n
Experience in using Microsoft applications, computer, and smartphone literate.<\/p>\n
We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.
\nENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!
\nJob Title:
\nRegional Business Executive (Katoro)
\nDepartment:
\nBusiness
\nReporting line:
\nZonal Business Manager
\nLocation:
\nJob Grade:
\nRegional Hubs
\n12
\nQualifications<\/p>\n
Degree and\/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
\nAbility and passion for coaching and training.
\nStrong ability in planning and organization.
\nExcellent Verbal communication skills with customer focus.
\nWilling to travel\/be assigned to work in any geographic area in Tanzania.<\/p>\n
Language(s):<\/p>\n
Fluency in Swahili and English languages with excellent verbal communication skills.<\/p>\n
Technology:<\/p>\n
Experience in using Microsoft applications, computer, and smartphone literate.<\/p>\n
We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.
\nENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!
\nBusiness Unit: GBU Flexible Gen & Retail
\nDivision: Energy Access
\nLegal Entity: ENGIE MOBISOL UK Ltd, Tanzania Branch
\nProfessional Experience: Junior (experience < 3 years)
\nEducation Level: Bachelor\u2019s Degree
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/jobs.engie.com\/job\/Regional-Business-Executive\/47289-en_US?utm_source=Linkedin","_company_name":"ENGIE Energy","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1726","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/1726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=1726"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=1726"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=1726"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=1726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}