Contribute to develop efficient and creative retail strategy to monitor team performance, analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies.
\nDevelop and oversee Service points to ensure outstanding service delivery and business growth.
\nEnsure and monitor management of product merchandising and inventory to ensure processes flow smoothly.
\nImplement operational plans to analyze sales data to determine if store is meeting financial goals and implement plans to improve performance.
\nPrepare content and deliver training to team members, set performance goals for the team, resolve employee conflicts, and encourage teamwork.
\nExecute and enforce safety and security procedures.
\nEnsure and monitor activities like merchandise receiving and stocking, non-sales departmental work, such as check-out, photo lab or bagging orders.
\nPlan and deliver multi-store non-sales operations activities including new store opening coordination, payroll\/incentive plans, event planning, and\/or contest planning and promotion.
\nContribute to develop and manage efficient distribution networks.
\nUse structured approach in organizing all store operations and allocating responsibilities to personnel.
\nCooperate with senior management to develop appropriate indicators by collecting customer and market feedback and reporting the same to the organization.\u201d
\nInfluence others outside of own job area regarding policies, practices, and procedures
\nDevelop strong, trusting relationships with business leaders across DHL.
\nCooperate with and coordinate 3rd parties e.g., external service providers.
\nAdvise customers and key stakeholders on processes, systems, and tools.\u201d
\nBachelor\u2019s degree in marketing, Sales, Business Management or equivalent
\nMore than 6 years
\nAnalytical skills
\nMust be computer literate.
\nExcellent communication skills and interpersonal understanding
\nPassion for Customer Service
\nDriving license<\/p>\n
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