{"id":1861,"date":"2025-07-10T14:02:10","date_gmt":"2025-07-10T14:02:10","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/customer-key-account-manager-commercial-at-alistair-group\/"},"modified":"2025-10-09T00:50:09","modified_gmt":"2025-10-09T00:50:09","slug":"customer-key-account-manager-commercial-at-alistair-group","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=1861","title":{"rendered":"Customer Key Account Manager (Commercial) at Alistair Group"},"content":{"rendered":"

Alistair Group is one of East and Southern Africa\u2019s fastest-growing service companies, providing a variety of self-delivered logistics solutions across several geographies, aimed with the vision to Make Africa Work Better! With core competencies in road freight, warehousing, commodity trading and operational hire of material handling equipment, the Group strives for continuous expansion of innovative ancillary services to grow the business vertically, complimented by a healthy dose of entrepreneurial flair. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. In 2024, the Group exceeded the 1000-employee mark and managed a fleet of well over 1000 trucks. With Alistair\u2019s aggressive and exciting growth strategy, the Group is poised for significant further expansion and a greater impact in Africa.
\nCore Services:
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Freight Forwarding
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Clearance & Forwarding
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Energy Industry Support Services
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Equipment Rental
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Commodity Trading
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Integrated Solutions
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Warehousing
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ocean Freight
\nIndustries:
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Mining
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Oil & Gas
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Agriculture
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Construction
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Explosives
\n\u25aa\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Renewables
\nVision
\nTo be known as the Company that makes Africa work better.
\nCompany Behavior
\nHonesty, Customer Focus, Continual Improvement, Humility, and Safety.
\nAccountabilities & Responsibility Areas
\nJob Summary:
\nThe Commercial Key Account Manager (CKAM) acts as the primary point of contact\u00a0 for assigned customers, ensuring their needs are met proactively and efficiently. This role demands a\u00a0 client-first mindset, strong communication skills, operational fluency, and the ability to anticipate and\u00a0 respond to customer requirements. The CKAM is expected to provide premium service levels, foster\u00a0 long-term relationships, and drive value creation for both the client and the business.
\nKey Responsibilities:
\nDevelop a deep understanding of the customer\u2019s industry, operations, and specific projects,\u00a0 enabling anticipation of needs and delivery of tailored solutions.
\nIdentify and communicate additional service opportunities to enhance the customer\u00a0 experience and increase revenue.
\nServe as the daily interface between the company and the customer, ensuring that all\u00a0 inquiries, concerns, and service requests are addressed promptly and professionally.
\nCollaborate cross-functionally with planning, sponsor and other relevant stakeholders to\u00a0 ensure timely allocation of assets.
\nManage and coordinate the customer order lifecycle from job confirmation to final delivery,\u00a0 ensuring timely updates on the client dashboard and prompt upload of proof of delivery\u00a0 documents for invoicing.
\nPrevent standing charges by proactively managing potential delays and collaborating with\u00a0 internal teams for swift resolutions.
\nSupport onboarding of new customers and ramp-up of new projects by dedicating full\u00a0 attention during initial engagement periods.
\nProactively share performance reports with clients on a monthly basis or upon project\u00a0 completion, highlighting key metrics, service achievements, and areas where improvements\u00a0 are being made to address weaknesses and enhance overall performance.
\nQualifications
\nExcellent interpersonal and communication skills, both verbal and written.
\nStrong problem-solving and decision-making capabilities, especially under pressure.
\nHigh level of customer-centricity with a proactive approach to service.
\nOperational understanding of the company\u2019s logistics and transport operating model.
\nAbility to manage multiple clients and projects simultaneously while maintaining high service\u00a0 standards.
\nDetail-oriented with strong organizational and time management skills.
\nWhy Join Us?
\nBe part of a dynamic international team driving digital transformation in logistics
\nGain exposure to innovative technologies and process improvement initiatives
\nWork in a collaborative environment that values creativity and efficiency
\nWork Hours: Monday to Friday, 7:20 AM \u2013 4:20 PM, and Alternate Saturdays, 8:00 AM \u2013 12:00 PM
\nThe Company reserves the right to withdraw from the recruitment process at any time, at its sole discretion. The sharing of any aptitude test, assessment, or invitation to an interview does not constitute an offer of employment or guarantee any future employment with the Company. Candidates acknowledge that progression through any stage of the recruitment process does not imply or ensure an eventual offer of employment.
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