Responsible for the requirement verification, development, implementation, go-to marketing and management of Digital Banking products and services across the bank. Oversees alternate channels including consumer online banking, mobile banking, digital wallet, Agency Banking, and entire digital spectrum in term of new development or enhancement of the existing product. Additionally, the role demand to identify and assess opportunities to increase customer adoption, drives greater market share and along with the business head.
\nRoles & Responsibilities<\/p>\n
Support, Document and maintain workflows, processes, and procedures, coordinating with Digital Bank Product and Channel teams to ensure proper procedures for control points.
\nPerform operation tasks, review and update of departmental procedures, processes, and workflow to produce high-quality, cost-effective delivery of digital banking operation.
\nResponsible for digital banking product project management & development over electronic channels
\nEnsure digital banking department operations are aligned with organizational and best implementation standards.
\nIdentifies and assesses opportunities to drive customer acquisition and retention; increases adoption in Digital Banking product\/service\/solution.
\nActively manages day-to-day vendor management responsibilities and assists in vendor\/partner contract and pricing negotiations.
\nDevelop strong relationships with external vendors, business teams, and other upstream and downstream support teams.
\nWork closely with a wide range of stakeholders including product owners, technology, compliance, and external vendors to construct and deliver quality services in digital channels.
\nConduct research on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey. Interpret digital journey and engagement effectiveness, and identify learning, insights, and actions.
\nArticulate the value of \u201cDigital\u201d and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences.
\nMaintain an understanding of external competitive digital developments and their impact on our business and innovation strategy.<\/p>\n
QUALIFICATION AND SKILLS<\/p>\n
Bachelor\u2019s degree, preferable in fields of information technology, computer science, business, banking and finance or other relevant academic backgrounds, preferably with a significant track record in managing digital channels Excellent technical skills, project management abilities,
\nIn depth knowledge and understanding of banking products and services, and ability to structure and deliver customized solutions which meet customer needs.
\nAt least 1+ years of relevant working experience in Digital space, MNO\u2019s, fintech role in Banking Operations, preferably in area of digital transformation.
\nAble to work independently, organized, creative and attentive to details.
\nProject Management and Change Management skills.<\/p>\n
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