Department:\u00a0Front Office \/ Finance
\nReports To:\u00a0Front Office Manager \/ Financial Controller
\nLocation:\u00a0Ramada Beach Resort-Dar es Salaam
\nEmployment Type:\u00a0Full-time (Night Shift Supervisor)
\nJob Purpose:
\nThe Night Auditor Manager oversees night audit operations, ensuring accurate financial reporting, smooth overnight front office functions, and adherence to hotel policies and procedures. This role combines leadership, customer service, and accounting responsibilities, and acts as the highest-ranking staff on-site during night shifts.
\nKey Responsibilities:
\n\u00a0Audit & Financial Oversight<\/p>\n
Supervise and perform the nightly audit process, reconciling all revenue streams (rooms, F&B, outlets).
\nVerify and balance daily cash, credit, and billing transactions.
\nReview and approve audit reports, and submit daily revenue reports to management.
\nInvestigate and resolve any audit discrepancies or variances.<\/p>\n
Job vacancies
\nFront Office Supervision<\/p>\n
Lead and supervise the night front office team (auditors, receptionists, security as applicable).
\nAssist guests with late check-ins, early check-outs, and overnight service needs.
\nMonitor hotel occupancy, no-shows, and handle emergency situations or guest issues professionally.<\/p>\n
\u00a0Reporting & Handover<\/p>\n
Prepare and deliver end-of-day reports to finance and management.
\nEnsure proper handover to the morning shift with detailed updates and action items.
\nMaintain accurate logs and records for all shift activity.<\/p>\n
\u00a0Safety & Security<\/p>\n
Oversee the safety and security of the hotel during the night shift.
\nCoordinate with security personnel to monitor the premises and report incidents.
\nRespond to emergency situations following hotel protocol.<\/p>\n
Qualifications & Experience:<\/p>\n
\u00a0Degree in Hospitality Management, Finance, or Accounting.
\nMinimum 3 years of experience in hotel front office or night audit operations.
\nPrevious supervisory or managerial experience is an advantage.
\nProficient in hotel systems (e.g., Opera, Hotelogix, POS) and basic accounting principles.
\nStrong working knowledge of Microsoft Excel and daily reconciliation processes.<\/p>\n
Key Skills:<\/p>\n
Strong leadership and problem-solving skills
\nAttention to detail and accuracy in financial reporting
\nExcellent customer service and communication
\nAbility to handle high-pressure situations calmly and professionally
\nNight shift flexibility and reliability<\/p>\n
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