Department:\u00a0Information Technology
\nReports To:\u00a0IT Manager
\nLocation:\u00a0Ramada Beach Resort
\nEmployment Type:\u00a0Full-time
\nJob Purpose:
\nThe IT Officer is responsible for managing and supporting the hotel\u2019s IT systems, ensuring reliable and secure technology infrastructure, and delivering responsive technical support to all departments. The role plays a key part in maintaining system uptime, supporting hotel operations, and enhancing the overall guest experience through stable technology.
\nKey Responsibilities:
\nSystems & Infrastructure Support<\/p>\n
Administer and support hotel systems including:<\/p>\n
PMS\u00a0(e.g., Opera, Hotelogix)
\nPOS systems\u00a0(e.g., Micros, Posist)
\nBack-office software (e.g., Sun System)<\/p>\n
Online job portal<\/p>\n
Monitor and maintain servers, workstations, printers, and network devices.
\nEnsure uptime of internet services, Wi-Fi networks, CCTV, telephony, and email systems.<\/p>\n
Technical Support<\/p>\n
Provide first-line support to hotel staff on hardware and software issues.
\nTroubleshoot and resolve problems related to desktops, laptops, printers, and mobile devices.
\nEnsure smooth check-in\/check-out processes through PMS support.<\/p>\n
\u00a0Security & Compliance<\/p>\n
Implement and maintain cybersecurity measures (e.g., antivirus, firewalls).
\nEnsure data backups are performed and stored securely.
\nMaintain IT asset inventory and ensure software license compliance.<\/p>\n
\u00a0Documentation & Reporting<\/p>\n
Keep updated records of IT systems, passwords, licenses, and vendor contacts.
\nGenerate reports on system performance, issues, and solutions.<\/p>\n
\u00a0Vendor & Stakeholder Coordination<\/p>\n
Liaise with IT service providers for system upgrades, repairs, and technical support.
\nCoordinate with management and department heads on IT needs and planning.<\/p>\n
Training & Policy Implementation<\/p>\n
Train hotel staff on IT best practices and system usage.
\nEnforce hotel IT policies and procedures.<\/p>\n
Qualifications & Experience:<\/p>\n
\u00a0Degree in Information Technology, Computer Science, or a related field.
\nMinimum of 2 years of experience in IT support (preferably in the hospitality sector).
\nExperience with hotel-specific systems (PMS, POS, accounting software).
\nSolid understanding of network setup, security protocols, and Microsoft Office 365.
\nStrong problem-solving skills, with the ability to work under pressure.<\/p>\n
Key Skills:<\/p>\n
Technical troubleshooting
\nTime management
\nCommunication and teamwork
\nAttention to detail
\nHospitality systems knowledge<\/p>\n
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