NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
\nJob Summary
\nJob vacancies
\nTo provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.
\nJob Description\u200b
\nJob vacancies
\nBUSINESS EXECUTION AND PERFORMANCE -30%
\n\u00a0<\/p>\n
Ensure all customer Documents, instructions \/application received from Branches, Currier service (DHL) or directly from Customer stamped with received stamp and recorded in the respective products registers and actioned as per NBC Policy and procedures
\nExamine customers application for workability by Ensuring all necessary documents and details are provided whereby the requests were signed as per account mandate and verified before processing
\nEnsure customers account has sufficient balance to cover processing Commision,charges\u00a0\u00a0 and \/or cash cover\u00a0 (if applicable ) before FCC and \/or MORONGWA transactions \u00a0Booking
\nManage trade products processes by adhering to operation manual and process maps whereby ensuring that all applications, payments, and claims are dealt with accurately and timely.
\nDaily reviewing and printing of all trade finance related inward swift messages falling under your area of responsibility from Morongwa and identify those need be worked upon\/responded and assign to maker and follow up for closure.
\nDaily reviewing of maturity reports on various products falling under your area such as LC Bills, import LC, Bank Guarantee, Trade loans and unpaid export bills and advise for settlement or closure for non-performing or expired contract.
\nDaily reviewing of Nostro reconciliation report as will be circulated by the reconciliation team identifying and working on all Trade finance outstanding entries such as liquidated lc Bills, Export proceed etc to ensure they are not going beyond 3 working days.
\nWorking closely with other unit within the Banks such as Business Bank (BB), Corporate and\u00a0\u00a0 Investment Banking (CIB), Legal, Treasury, Finance including Group and other local and foreign counterparties for the consistent achievement of agreed service standards.
\nEnsure commission and charges are collected\u00a0 as per prevailing bank tariff guide or per customer approve rate given in the approved facility letter documents or as will be approved from time to time
\nProvide support to the line manager by ensuring effective teamwork across the Trade Operations Unit.
\nSet own personal development goal objectives and completed all required actions to achieve.
\nEnsure\u00a0 proper filling of\u00a0\u00a0 transactiosns such as\u00a0 lc , gtee, collection and trade loans is done according to the agreed filing style and transaction status\u00a0 in the cabinets for future recondng and easy of retrieval<\/p>\n
INNOVATION AND CHANGE -10%<\/p>\n
Support Business on new trade finance products initiation including process changes from testing stages (UAT) till implementation as and when the need arises.
\nProvide suggestions to the line manager on process change, improvements (if any) to improve unit efficient in transaction processing.<\/p>\n
\u00a0\u00a0 CUSTOMER SERVICE AND STAKEHOLDER MANAGEMENT -30%<\/p>\n
Own and Manage Trade Operations queries and complaints falling under you line of responsibility and ensure they are recorded and resolved conclusively and timely. Work in alignment with the agreed Service Level between the department and other stake holders within the Bank to ensure smooth transactions flow from when received, reviewed for workability to when the limit marking request is sent and marked for execution.
\n\u00a0\u00a0Ensure your day-to-day operations are geared toward \u00a0\u00a0meeting or exceeding the agreed service levels (both internal and external), by taking ownership of overall service performance and accuracy levels in the assigned responsibility for timely transaction execution.
\nPerform periodic products maturity reports and timely notifying customers for either extension or closure to avoid holding their position for new deals and misleading the Bank position.
\nProvide support and produce evidence to auditors as and when will be required during internal and external audit activities.
\n\u00a0Take accountability for the overall achievement of Trade Operations Unit performance objectives in terms of:Customer experienceRisk and rigor management.
\nCost Management
\nPerform any other duty as will be assigned by the supervisor from time to time.<\/p>\n
\u00a0
\nCONTROLS AND RISK MANAGEMENT \u2013 30%<\/p>\n
Ensure that all activities and duties are carried out in full compliance with current regulatory requirements, NBC Policy, and procedures together with Group Standards.
\nEnsure compliance to UCP 600, URC 522, URR, URDG758 ,Foreign exchange Controls on paymnets ,NBC\u00a0 operating procedure and AML\/KYC during handling of import and export letter of credit , import and export bills for collection, Trade loan and Bank Guarntee\u00a0 are adhered
\nUnderstand and manage key risk indicators falling under the role and escalate any risk issues in a timely manner.
\nEnsure adherence to the Group IT security policy and controls in accessing the system.
\nComply with Operational risk and rigour in respect to protecting our people, customer\u2019s assets, and the organization.
\nEnsure adherence to the delegated matrix during transaction handling and processing.
\nEnsure leave days are fully utilized and handover processes are adhered before proceeding on leave.
\nEnsure screening for all eligible trade transaction is done before authorization in the FCC and \/or Morongwa also \u00a0\u00a0AML check and other sanctions related issues are performed whereby supported by AML checklist attached.
\nEnsure Valid and\u00a0 approved Customer facility letters for LC\u00a0 ,Gtee ,Avalized bills and Trade loans are available , utiliztion is verified against aproved limit and\u00a0 Limit is\u00a0 set by RCU before\u00a0 authorization\u00a0 of\u00a0 LC ,Gtee\u00a0 and Trade loans
\nEnsure end of Month reconciliations on letter of credit , Cash cover, Guarantee , Trade loans,\u00a0 and also carry out monthly income reconciliation on LC\u00a0 and Guarantee etc are \u00a0done<\/p>\n
\u00a0
\nEducation and Experience Required<\/p>\n
University Degree in Banking, Accounting, Finance and Business Administration
\nAt least 4 years (Technical) experience<\/p>\n
Knowledge & Skills<\/p>\n
Good knowledge of Banking products and services
\nProficient in internal computer Operating Systems and Applications.
\nGood knowledge of all trade products.
\nKnowledge of International rules governing trade operations. Including the UCP600 and, ISP 98, URC 522 and URDG.
\nA working knowledge of relevant legislation e.g. KYC, Sanctions Screening, Money Laundering, Service standards, Healthy and Safety Standards etc.
\nInterpersonal skills: enthusiastic and diligent
\nExcellent Customer Service ability<\/p>\n
Competencies:<\/p>\n
Delivering results and meeting customer expectations
\nCustomer Focus
\nAccuracy and attention to detail
\nAchieving personal work goals and objectives
\nFollowing instructions and procedures
\nAdhering to principles and values
\nApplying expertise and technology
\nAnalysis, Judgment, and decision making.<\/p>\n
Qualifications
\nBachelors Degree and Professional Qualifications \u2013 Business, Commerce and Management Studies, Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and\/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
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