At Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<\/p>\n
What you\u2019ll do<\/p>\n
The M-Pesa CVM Analyst will be responsible for driving customer value through data-driven insights, campaign performance analysis, and predictive modeling. This role supports the CVM team by ensuring visibility into key business trends, optimizing data processes, and enabling strategic decision-making through advanced analytics and reporting.
\nKey Responsibilities
\nData Extraction & Reporting
\n\u2022 \u00a0 \u00a0Run and optimize SQL scripts to extract data from various sources.
\n\u2022 \u00a0 \u00a0Build and maintain reports, cubes, and dashboards to support CVM operations.
\n\u2022 \u00a0 \u00a0Ensure visibility of key CVM metrics such as Gross Additions, Churn, Base Retention, and Product Performance.
\nPerformance Monitoring & Insights
\n\u2022 \u00a0 \u00a0Monitor customer base trends and provide actionable insights.
\n\u2022 \u00a0 \u00a0Analyze product performance and recommend strategic actions.
\n\u2022 \u00a0 \u00a0Create and share reports on campaign performance with clear recommendations for improvement.
\nAdvanced Analytics & Modeling
\n\u2022 \u00a0 \u00a0Support the development and deployment of machine learning models (e.g., churn prediction, usage behavior models).
\n\u2022 \u00a0 \u00a0Use predictive analytics to identify upselling and cross-selling opportunities.
\n\u2022 \u00a0 \u00a0Collaborate with commercial teams to translate model outputs into business actions.
\nBusiness Support & Decision Enablement
\n\u2022 \u00a0 \u00a0Provide complex data analysis to support day-to-day business decisions.
\n\u2022 \u00a0 \u00a0Work closely with cross-functional teams to ensure data-driven decision-making.
\n\u2022 \u00a0 \u00a0Offer commercial insights and recommendations based on data trends.
\nProject Management
\n\u2022 \u00a0 \u00a0Lead and manage CVM-related projects from planning to execution.
\n\u2022 \u00a0 \u00a0Coordinate with stakeholders to ensure timely delivery and alignment with business goals.
\n\u2022 \u00a0 \u00a0Track project progress and report on outcomes and impact.
\nCollaboration & Ad Hoc Tasks
\n\u2022 \u00a0 \u00a0Support the CVM team with any other data-related tasks as assigned.
\n\u2022 \u00a0 \u00a0Ensure continuous improvement of data processes and tools.
\nQualifications & Experience
\n\u2022 \u00a0 \u00a0Bachelor\u2019s degree in Statistics, Computer Science, Data Science, Economics, or a related field.
\n\u2022 \u00a0 \u00a02+ years of experience in data analytics, preferably in telecom or fintech.
\n\u2022 \u00a0 \u00a0Strong SQL skills with experience in optimizing queries for performance and storage.
\n\u2022 \u00a0 \u00a0Experience with BI tools (e.g., Power BI, Tableau, Looker).
\n\u2022 \u00a0 \u00a0Familiarity with machine learning concepts and tools (e.g., Python, R, or similar).
\n\u2022 \u00a0 \u00a0Commercial acumen and ability to translate data into business value.
\nKey Competencies
\n\u2022 \u00a0 \u00a0Analytical thinking and problem-solving
\n\u2022 \u00a0 \u00a0Strong communication and presentation skills
\n\u2022 \u00a0 \u00a0Attention to detail and data accuracy
\n\u2022 \u00a0 \u00a0Ability to work independently and collaboratively
\n\u2022 \u00a0 \u00a0Business-oriented mindset with a focus on customer value
\nOnline Job Application<\/p>\n
Not a perfect fit?<\/p>\n
Worried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<\/p>\n
Who we are<\/p>\n
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u2019s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
\nBelonging at Vodafone isn\u2019t a concept; it\u2019s lived, breathed, and cultivated through everything we do. You\u2019ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u2019re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to\u00a0https:\/\/careers.vodafone.com\/application-adjustments\/\u00a0for guidance.
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