Job Description<\/p>\n
Why Airtel Africa?<\/p>\n
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like \u201cordinary\u201d, then we are not for you.
\nWe champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
\nBy choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.<\/p>\n
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.<\/p>\n
Responsibilities<\/p>\n
Discuss business requirements with the business users and other stakeholders for solution designing.<\/p>\n
Understand requirements from Business\/IT and critically analyze for best solution.
\nGather required pre-requisites for the specific change request.
\nReview proposed business journey for the solution and advice for proper implementation as per System scope.
\nReview existing user journeys on all channels and propose changes to incorporate seamless and effective customer centric user journeys.
\nBridge proper communication with all change stakeholders.
\nWorking closely with Product Teams to bring better solutions.<\/p>\n
Latest job postings
\nSolution Designing<\/p>\n
Document data flow and ensure required data is captured.
\nDocument proper data validation for customer inputs.
\nDesign and document reports to be extracted from the solution.
\nDesign the technical journey and milestone in each step.
\nEnsure proper communication is created for customer journey.
\nEnsure the solution is designed for all channels valid for the requirement.
\nShare a walkthrough of the solution to the business stakeholder before submitting it for approval.<\/p>\n
Handling Operations<\/p>\n
Plan System changes accordingly.
\nManage the change request end to end.
\nAttend and Adhere to Change Approval Board processes for all changes raised.
\nReport and track all changes happening on Airtel Money systems.
\nSupport and track all incidents happening.
\nEnsure stability, reliability, integrity and availability of Airtel Money systems.
\nSupport planned activities during maintenance window.
\nPlan database maintenance activities (DB purging, Archiving, re-org).
\nProactively plan activities by organizing stakeholder alignment (Zebra meeting) to minimize potential system outages due to multiple conflicting changes.
\nFacilitations of System Integration testing (SIT) and User Acceptance Testing (UAT) of any solution.
\nProvide walkthrough and handover to NOC Operations for all new services launched.
\nProvide frequent walkthrough to NOC Operations on the Airtel Money services and existing and upcoming flows.
\nTimely delivery of audit data.
\nTimely delivery of Commission data.<\/p>\n
Support Projects<\/p>\n
Perform requirement gathering for new reports required to be implemented.
\nWork with Project Team to ensure CRs and UATs are performed on time.
\nReview work products (code and documents), plan & achieve phase containment as per the project norm.
\nEffective resource management (monitor & track project progress, foresee issues\/ concerns).
\nProvide support for new products launch\/campaign.<\/p>\n
Employment opportunities
\nManage Client\/Partner Relationship<\/p>\n
Manage and support IT internal clients adequately to ensure business objectives are met.
\nManage the Airtel partners on audit related requests adequately well to ensure delivery of reports to agreed quality and SLA.
\nManage and support external partners and ensure they are well served on the needs around Airtel Money.
\nDiscuss and solves problems with key stakeholders on integrations gaps.
\nInteract with Airtel partners\/vendors in case of any major issue & for upgrades to ensure smooth operations.<\/p>\n
Qualifications<\/p>\n
Educational Qualifications & Functional Skills\u00a0<\/p>\n
Holding a bachelor\u2019s degree in software\/ computer engineering\/ICT\/Electronics\/Computer Science.
\nConversant and experienced with SQL\/MySQL\/Oracle\/DB2\/Postgres databases.
\nConversant and experienced with API development and integrations (SOAP, REST, JSON, XML).
\nConversant and experienced with programming languages\/scripting (Java, PHP, JS, etc).
\nExperience with Linux\/Windows operating systems.
\nSkills in project management.<\/p>\n
Relevant Experience<\/p>\n
3-5 years\u2019 experience with a similar role, preferably within the IT department in Telecoms or the banking industry.
\nExperience of Telecommunications or Banking IT environment.
\nAble to operate in a performance driven organization.
\nAffinity with and technical knowledge of the latest technologies and services used within the industry and affiliated industries.
\nExcellent Data analysis and Excel skills.<\/p>\n
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