Job Purpose Statement
\nThe Senior Relationship Manager is responsible for managing a portfolio of corporate customers, serving as their primary point of contact and financial advisor, while also prospecting and acquiring new corporate customers to grow the Bank\u2019s revenue and share of wallet in line with the Bank\u2019s strategy.
\nSummary of Responsibilities
\nThe role involves applying expertise in Corporate Relationship Management to:<\/p>\n
Develop and implement account plans for the assigned portfolio target market.
\nStructure and sell solutions that address customers\u2019 needs.
\nFocus on customer acquisition, satisfaction, growth, and retention.
\nManage staff assigned for guidance and daily supervision.
\nAssist the Head of Corporate Banking with assigned tasks and responsibilities as needed.
\nCollaborate with key bank stakeholders to ensure fulfillment of all deliverables.
\nActively engage Client Service Managers and other support functions to achieve customer excellence.<\/p>\n
Key Accountabilities (Duties and Responsibilities)
\nDepartmental Objectives (Financials) (Weighting: [Not specified])
\nResponsible for achieving the portfolio\u2019s annual financial targets for both Profit & Loss (P&L) and Balance Sheet, including:<\/p>\n
Balance Sheet Growth and Profitability (PBT):<\/p>\n
Develop a clear and effective portfolio growth strategy translated into performance scorecards that deliver revenue, profitability, and market share objectives.
\nContain Portfolio at Risk (PAR) within set limits.
\nMaintain Non-Performing Loans (NPL) below 5%.
\nAggressively manage PAR within the first 30 days to minimize conversion to NPL status.<\/p>\n
Risk & Controls (Weighting: [Not specified])
\nResponsible for adhering to approved policies and procedures and providing feedback to ensure competitiveness, including:<\/p>\n
Closing audit issues within the quarter of identification or agreed time frames, whichever is shorter.
\nAchieving nil repeat audit findings.
\nEnsuring 100% adherence to Service Level Agreements (SLAs).
\nMaintaining 100% adherence to agreed turnaround times.<\/p>\n
Customer Experience (Weighting: [Not specified])
\nDriving customer satisfaction by:<\/p>\n
Developing and growing relationships with existing and potential customers.
\nIdentifying opportunities for business development and guiding product development.
\nMaintaining accurate, real-time CRM data.
\nAchieving high customer satisfaction metrics:<\/p>\n
Net Promoter Score.
\nCustomer Satisfaction Index (CSI)\/Relationship Satisfaction Index (RSI).<\/p>\n
People & Culture (Weighting: [Not specified])
\nDelivering performance objectives and managing personal learning and development, including:<\/p>\n
Maintaining a personal development plan.
\nAchieving high competency scores.
\nParticipating in coaching and training opportunities.<\/p>\n
Job Dimensions
\nReporting Relationships:<\/p>\n
Direct Reports:\u00a0N\/A
\nIndirect Reports:\u00a0Relationship Managers or Account Relationship Officers may be assigned for supervision from time to time.<\/p>\n
Stakeholder Management:
\nKey stakeholders include:<\/p>\n
Internal:\u00a0All bank departments.
\nExternal:\u00a0Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.<\/p>\n
Decision Making Authority\/Mandates\/Constraints:
\nThe position holder is empowered to make decisions related to:<\/p>\n
Pricing structures and negotiation parameters.
\nRecommending product offerings for the portfolio.
\nServing as an escalation point to sustain value-added customer relationships.<\/p>\n
Work Cycle and Impact:
\nThe jobholder operates on an annual cycle.
\nIdeal Job Specifications
\nAcademic:<\/p>\n
Bachelor\u2019s degree from a recognized accredited university.<\/p>\n
Professional:<\/p>\n
Minimum of 5 years\u2019 experience in Corporate Banking and Relationship Management in a banking or financial institution environment.<\/p>\n
Desired Work Experience:<\/p>\n
Proven track record of consistently achieving portfolio financial growth.
\nExperience in banking products, operations, and customer experience is highly desirable.
\nKnowledge of the local banking industry, products, services, and regulations.
\nStrong understanding of general Commercial Banking regulations and practices.<\/p>\n
Ideal Job Competencies
\nTechnical Competencies:<\/p>\n
Banking:\u00a0Broad operational knowledge of banking (breadth and depth), with certifications in multiple banking areas. Serves as a reference and mentor for customers, colleagues, and partners.
\nLeadership:\u00a0Exercises self-leadership, delivering work to professional standards within time frames. Reliable, collaborative, and able to synthesize information to present compelling positions. Adheres to company values and objectives with high moral intelligence. Supervises assigned team members appropriately.
\nCustomer Management:\u00a0Creates value-adding solutions from product offerings, socializes solutions with stakeholders, closes sales, and monitors value realization for clients and the bank.<\/p>\n
Behavioral Competencies:<\/p>\n
Emotional Intelligence:\u00a0Understands own strengths and limits, manages emotions effectively, and controls disruptive impulses.
\nSocial and Cross-Cultural Awareness:\u00a0Interacts respectfully in diverse social and cultural environments, aligning with organizational values.
\nAgile:\u00a0Adapts plans, methods, or goals based on new information and seizes opportunities.<\/p>\n
Sign-Off
\nThis job description is signed off with reference to the organization\u2019s core values and aligned competencies.
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/ncbagroup.co.tz\/jobs\/senior-relationship-manager\/","_company_name":"NCBA","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2028","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/2028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=2028"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=2028"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=2028"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=2028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}