NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
\nJob Summary
\n\u2022To develop and grow relationships with Affluent customers, and growing the customer base through targeted sales efforts and the delivery of impeccable service.
\n\u2022Delivers a high level of service and personal attention to the Bank\u2019s quality customers, with the aim of developing significant sales and new business and providing a high level of retention of existing clients business.
\nJob Description\u200b
\nKey Accountabilities
\nSolution sales to new and existing customers & Relationship Management.
\n\u2022Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.<\/p>\n
\u2022Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
\n\u2022Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
\n\u2022Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs.
\n\u2022Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers
\n\u2022Conduct financial planning for customers to play a pro-active role in increasing their wealth.
\n\u2022Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
\n\u2022Continuously monitor utilization of credit facilities and investment avenues. Identify and resolve underutilization by contacting customers to determine the reasons and escalating service issues.
\n\u2022Manage the banking relationships for portfolios of high-net-worth customers which may include senior local political figures and well known business people
\n\u2022Conduct regular customer visits and motivate focused social events and individual entertainment to build long-term relationships.
\n\u2022Take accountability for the relationship with the Client, across all hierarchical levels, which incorporates integrating and coordinating all contacts between the Bank and the Client.
\n\u2022Manage own calling programme including identifying names to call in a particular month and setting up meeting, obtain advise from Head of Affluent where required.
\n\u2022On a monthly basis, compile a report on calling programs for the month and personal sales progress against the targets as agree. Present the report to the Head of Affluent.
\n\u00a0
\nCustomer Experience
\n\u2022Monitor operational delivery of customer requirements, summaries systemic failures and raise to the Head of Affluent for further follow-up at EXCO level.
\n\u2022Log complaints and action general queries, track the resolution and respond to clients within a reasonable time.
\n\u2022Always provide quality and professional service and support to customers. (world class customer service).
\nCompliance and Risk Management
\n\u2022Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
\n\u2022During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
\n\u2022Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
\n\u2022Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
\n\u2022Review the portfolio from a compliance perspective on a monthly basis and ensure that all documentation required for all clients including those related to KYC, AML and SANCTIONS are up to date.
\n\u2022Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to management in Operations.
\n\u2022Check and approve each new account application and loan document.
\nBusiness Management.
\n\u2022Drive customer engagement activities in branches
\n\u2022Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
\n\u2022Obtain a thorough understanding of the business unit\u2019s strategy and explain it to team members in such a way that they understand the contribution they have to make.
\n\u2022Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, and compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
\n\u2022Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners.
\n\u2022Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
\n\u00a0
\nOther duties
\n\u2022Carry out other duties as assigned by the Branch Manager.
\n\u2022Prepare various reports and business proposals for management approval
\n\u00a0
\nEducation and Experience Required:<\/p>\n
Bachelor\u2019s degree in business administration or its equivalent
\n4 and above years of \u00a0banking experience (preferably from Branch)
\nBroad knowledge of banking practice (Product knowledge) and bank regulations<\/p>\n
\u00a0
\nKnowledge, Skills and competences required: \u00a0<\/p>\n
Strong Customer Service management
\nCommunication skills verbal and written.
\nListening skills
\nRelationship Management
\nFinancial Management and analytical skills
\nBank Products awareness
\nSelling and negotiation skills
\nAwareness of BOT Regulation
\nRisk Management<\/p>\n
Credit risk
\nOperation risk
\nMarket risk<\/p>\n
Qualifications
\n\u00a0
\nBachelor`s Degrees and Advanced Diplomas \u2013 Business, Commerce and Management Studies, Commercial mindset \u2013 Junior (Meets some of the requirements and would need further development), Customer Excellence \u2013 Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication \u2013 Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and\/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
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