{"id":2074,"date":"2025-08-07T10:02:11","date_gmt":"2025-08-07T10:02:11","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/hr-shared-services-officer-at-ncba-bank\/"},"modified":"2025-11-14T00:50:34","modified_gmt":"2025-11-14T00:50:34","slug":"hr-shared-services-officer-at-ncba-bank","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=2074","title":{"rendered":"HR Shared Services Officer at NCBA Bank"},"content":{"rendered":"

Job Purpose Statement
\nThe purpose of the role is to provide day-to-day administrative support to the team. This will involve working closely with the team to ensure all HR areas are executed exceptionally as per the defined procedures and practices. The role shall also ensure that reports and data analyses are prepared proactively to yield insights and that staff information is managed securely.
\nKey Result Areas
\nPerspective and Weighting (to add up to 100%)
\nFinancial
\nIntroduce new business\/accounts to the bank evidenced and coded under your DAO code.
\nCustomer
\nEnsure the following HR processes are executed exceptionally as per the HR Policy and procedures:
\nDocumentation processing, flow, and filing management in liaison with the HR team to ensure quality and TATs measures are achieved.
\nProvide end-to-end administrative support to all HR Shared Services processes.
\nWork closely with the team to execute first-time-resolution of issues raised by staff to the department, in the achievement of exceptional internal customer service.
\nInternal Business Processes
\nCollectively drive the HR Division\u2019s adherence to approved policies and procedures and provide feedback on the same so as to keep them competitive.
\nBe an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
\nProactively participate in organization projects.
\nLearning and Growth
\nMaintain own high performance.
\nOwn up-to-date and actioned competency assessments and development plans.
\nNil disruption to business\/loss of business due to lack of own succession and back-fill.
\nMaintain the desired 360-degree feedback score.
\nJob Dimensions
\nReporting Relationships: Jobs that report to this position directly and indirectly
\nFunctional Reports: Interns
\nIdeal Job Competencies
\nTechnical Competencies
\nHR Policy and Procedures: Working knowledge of HR policy and procedures and troubleshoots HR administration queries received from internal customers to create value-adding solutions.
\nCustomer Engagement (Internal & External): Resolves customers\u2019 queries and challenges in an organized way, providing the highest quality service and monitors to confirm that the customers\u2019 needs have been comprehensively addressed. Provides prompt and insightful feedback to relevant stakeholders to enable them to address the root cause of the challenges faced by customers.
\nLeadership: Exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively. Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position. Adheres to the company\u2019s values and policies and delivers to set objectives. Has high moral intelligence.
\nBehavioral Competencies
\nEmotional Intelligence: Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
\nFollow Through: Consistently follows through on commitments and promises with an appropriate sense of urgency, completing them in a timely and reliable manner. Follows up with customers to ensure that they are satisfied.
\nAgile: Able to change plans, methods, opinions, or goals in light of new information, with the readiness to act on opportunities.
\nAdditional Notes
\nThis job description is signed off with reference having been made to the organization\u2019s core values and aligned competencies against these values.
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/ncbagroup.co.tz\/jobs\/hr-shared-services-officer\/","_company_name":"NCBA Bank","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2074","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/2074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=2074"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=2074"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=2074"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=2074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}