NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
\nJob Summary
\n\u2013 Support Relationship Manager NGOs and Religious Institutions in effectively achieving revenue targets, deliver excellent service and meet productivity targets.
\n\u2013 Drive sales of relevant products and services to NGOs and Religious Institutions
\n\u2013 Support SME\u2019s regional managers and Ro\u2019s on identifying business opportunities from NGOs and Religious Institutions.
\nJob Description\u200b
\nKey Accountabilities
\nAccountability:\u00a0 Business Management 40%<\/p>\n
Maintenance of the client relationships
\nTo provide guidance and support to the sales team on the identification and closure of client transactions across the portfolio.
\nMonitoring of sales targets and deal pipelines to ensure targets are achieved.
\nProvide solutions for client\u2019s transactional requirements both NGOs\u2019 and Religious Institutions.
\nDrive Sales of new NGOs\u2019 and Religious Institutions solutions.
\nAssist Commercial and SME Sales teams develop relationship plans for their client base.
\nCreate the suitable structure for the best NGOs\u2019 and Religious Institutions products, including end to end process flow between front office and back-office functions.
\nReconciliation and corrective action responsibility for accounting of portfolio clients, benchmarking closed pipeline deals\/transactions against NBC NGOs\u2019 and Religious Institutions reporting to ensure no income leakage.
\nCoordinate end to end collating and analyzing customer information on NGOs\u2019 and Religious Institutions performance monthly by customer and relationship manager. Flag customer accounts showing reduced volumes and initiating remedial action through prescribed action plans.
\nSupport other Relationship Officers\u2019 sales and performance targets by proactively monitoring and acting on Daily Scorecards, Monthly financial and Operational reviews, Call Reports, and pipeline of business opportunities reports.
\nMonitor and manage NGOs and Religious Institutions applications at a satisfactory rate of return to the bank.
\nProvide value added engagement with other departments and Product Specialists within the bank on assuring customers applications are effectively attended as per the SLA.
\nEffectively engage in stakeholders Forums\/ Meetings with a view of assisting business in to tap cheap deposits from NGOs and Religious Institutions.<\/p>\n
People Management and Development 20%<\/p>\n
Encouraging individual ownership and self-initiative with a view of achieving organizational goals.
\nIdentify development of training needs in collaboration with respective Relationship Manager to ensure proper delivery of training and coaching.
\nDrive employee development and engagement within the cluster and branch teams that results in a high-performance climate and culture.
\nSupport to Monitor and ensure that Branch Key Performance Indicators relating to NGOs and Religious Institutions
\nEffectively engage in stakeholders Forums\/ Meetings with a view of assisting business in to tap cheap deposits from NGOs and Religious Institutions.
\nEffectively engage in stakeholders Forums\/ Meetings with a view of assisting business in to tap cheap deposits from NGOs and Religious Institutions are achieved.
\nShare knowledge experience and best practice with branch managers, relationship officers, branch teams and the broader business.
\nPursue own development to increase personal effectiveness, acknowledging strengths and areas for development.<\/p>\n
Customer Service Management 15%<\/p>\n
Proactively and professionally support sales team and officers to manage client experience by providing appropriate on job training and coaching on product and services delivery.
\nKeep an active and accurate records\/log of customers complains discussions\/correspondences with clients and provide timely feedback on unresolved \/resolved issues.
\nEffectively co-ordinate client relationships\/activities with other department within the bank.
\nUse client feedback to improve product and service offering.
\nParticipate in weekly performance review, and knowledge sharing meetings with Regional Managers, Branch Managers and Relationship Officers.
\nConducting maintain constant dialogue\/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, SMU, ICU, Treasury and Legal).
\nSupport in Coordinating local functions\/community\/governmental and business development activities.
\nUnderstand and articulate aggregated cluster requirements feedback to shape the customer proposition and product offering.
\nEnsure high quality, knowledgeable service levels in branches to exceed customer expectations.
\nBuild a motivated, committed, and focused Branch team, consistently delivering creative, precise, and customer-focused service.
\nSupport to Collaborate cross-functionally to provide high standard of service delivery.
\nEngage in NGOs and Religious Institutions meetings as needed.<\/p>\n
Accountability:\u00a0Risk, Control and Compliance Management 15%<\/p>\n
Work with Risk Department in building awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies for the Business Banking Department.
\n\u00a0Ensure that All Relationship Officers review their NGOs and Religious Institutions portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
\nEnsure accountability on the accuracy and quality of the documents, loan applications, ICU checklist and other related documents.
\nEnsure the region operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
\nUnderstand risks and risk events (incidents) relevant to the role.\u201d
\nContribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
\nEnsure all financial crime matters are addressed on time e.g. annual PEP & HRR, LR reviews.
\nControl Non-performing Assets to within regulatory and Industry standards.<\/p>\n
\u00a0
\nChange Management 10%<\/p>\n
Comply and keep abreast of all policies, procedures, and circulars updates.
\nEnsure self-development pertaining to career path to develop knowledge and skills.
\nComplete all critical compliance training.
\nProject manage all major organizational changes such as organizational structure changes, IT\/system changes or process changes, Process Improvement,<\/p>\n
\u00a0
\nEducation and Experience Required<\/p>\n
Bachelor-degree \/ Advance Diploma \/ Diploma or Equivalent qualification in Finance, Accounting, Economics, Business Admiration, or any other related field
\nAt least 2 years of experience in similar role<\/p>\n
Knowledge & Skills:<\/p>\n
High impact communication and presentation skills
\nStrong Financial and Analytical Skills
\nExcellent relationship building skills \u2013 both with internal stakeholders and clients
\nHighly developed networking skills, both for internal and external network
\nStrong problem-solving skills coupled with decision making ability.
\nBusiness Acumen\/Business Awareness
\nBusiness Development
\nCredit appraisal skills.
\nCredit Risk Management
\nDriving Customer Experience
\nOperational Risk Management
\nStakeholder Engagement
\nExternal market awareness
\nCommercial Effectiveness
\nStrong negotiation and influencing skills.<\/p>\n
Qualifications
\nAdministration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas \u2013 Office Administration, Commercial mindset \u2013 Junior (Meets all of the requirements), Customer Excellence \u2013 Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development)
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