Hotel Guest Experience Manager<\/p>\n
TUI Hotels & Resorts
\nAbout the job
\nJoin TUI Hotels & Resorts as Hotel Guest Experience Manager (internally known as The Mora Experience Manager) at our 5-star luxury hotel brand \u2013 The Mora, Zanzibar. You will be responsible to the guests\u2019 positive experience throughout their hotel stay. The Manager will lead a team of Guest Service Reps and support with all guests\u2019 queries, complaints, and feedback. They ensure that each guest receives a high standard and personalized attention, and excellent service, while ensuring that the hotel complies with its brand policies and procedures.<\/p>\n
This vacancy will close Sunday 24th August or before if a high volume of applications is received, so please apply early to avoid disappointment.
\nRole is located at our 5* The Mora Zanzibar, Matemwe, Zanzibar.
\nAbout Our Offer<\/p>\n
Competitive salary and local benefits as standard.
\nPermanent contract provided with 25% local social security contribution.
\nAdditional reward model including financial, travel, health & wellbeing, and lifestyle.
\nHotel accommodation provided with full living package.
\nReturn flight ticket every 12 working months.
\nWorking within a fast-growing international hotel company within the world\u2019s leading tourism group.
\nWe promote career development with wide range of international opportunities across our business with an exceptional approach to your learning \u2013 access to free learning platforms & language lessons.<\/p>\n
Buy vitamins and supplements
\nAbout The Job<\/p>\n
Ensure guests have a positive experience by addressing any concerns, needs or requests promptly and effectively.
\nCoordinate with other departments to ensure smooth operations and guest services.
\nTrain and oversee the front desk and concierge staff to ensure quality guest interactions and services.
\nMonitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction.
\nDevelop and maintain relationships with repeat customers and potential clients to drive business and promote loyalty.
\nManage guest complaints and resolve conflicts to achieve high levels of guest satisfaction.
\nPlan and execute special events to enhance guest experiences and build community relations.
\nImplement strategies to improve guest engagement and loyalty, such as loyalty programs or personalized communication.
\nMaintain accurate and updated guest records, profiles, and preferences to enhance the overall guest experience.
\nAnalyse guest data to identify trends, provide insights, and make recommendations on service improvements.<\/p>\n
Zambia job opportunities
\nAbout You<\/p>\n
To have managed \u22483\u20135 years in guest service\/hospitality, at managerial level.
\nExcellent verbal and written English are required. Other European languages would be highly desired.
\nStrong interpersonal skills, initiative and attention to detail.
\nStrong organizational and leadership skills.
\nAbility to manage a team and delegate tasks effectively.
\nAttention to detail and a commitment to quality.
\nStrong communication and interpersonal skills.
\nAbility to work in a fast-paced environment and manage multiple tasks simultaneously.<\/p>\n
TUI Group is the world\u2019s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.
\nFrom a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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