Position:\u00a0Information Technology Technician\u00a0Cum Communication Officer
\nWork Station: Arusha.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0
\nWork placement opportunities
\nWho are we?
\nMaternity Africa is a Christian-based not-for-profit organization that endeavours to provide fistula treatment and quality maternity care for all marginalized women throughout Tanzania.\u00a0 We do this through clinical excellence and in the example of displaying love, kindness and compassion regardless of race, religion or ethnicity.
\nMaternity Africa operates from its base at Kivulini Maternity Centre outside the city of Arusha in Northern Tanzania.
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\nWhat is this role about?
\nResponsible for implementing and configuring new information technology systems. Troubleshoot and resolve user inquiries and issues with hardware, software and connectivity issues. Provides effective technical and general information technology support to the hospital departments and will also support communications, engagement, promotions, events and media management across the hospital programs.
\nKey Responsibilities<\/p>\n
Ensure all IT systems\u2019 availability, performance, and security.
\nCollecting, analyzing, and storing system logs to identify potential issues, monitor security events, and troubleshoot problems.
\nPerform regular backups and implement disaster recovery procedures to safeguard critical data.
\nMaintain inventory of hardware and software assets, ensuring proper documentation and licensing compliance.
\nMaintain accurate documentation of IT systems, configurations, procedures, and troubleshooting steps
\nImplement and enforce security policies, procedures, and protocols to safeguard sensitive data and protect against unauthorized access, viruses, malware, and other cyber threats.
\nStay informed about cybersecurity trends and emerging threats, updating security measures accordingly.
\nMaintain an inventory of hardware, software licenses, and IT assets, ensuring accurate documentation and tracking of assets throughout their lifecycle.
\nCollaborate with cross-functional teams, including clinical departments, administrational<\/p>\n
departments, and external partners, to support technology integration and innovation.<\/p>\n
Participate in IT projects, from planning and requirements gathering to implementation, testing, and evaluation.
\nProvide technical assistance and troubleshooting support to hospital staff for hardware,<\/p>\n
software, and other technology-related issues.<\/p>\n
Install, configure, and maintain computers, laptops, tablets, printers, smartboards, and other IT equipment used in clinic and administrative areas.
\nDevelop and deliver training sessions, workshops, and instructional materials to educate staff on IT tools, applications, and security best practices.
\nEnsure that CCTV (where relevant) is operational at all times.
\nManage all user accounts of the network effectivity including, but not limited to, cloud-based solutions.
\nDevelop content for communications materials such as web stories, op-eds, press releases, fact sheets, talking points, and event briefings as needed, working closely with the various hospital teams as appropriate.
\nSupport the Hospital\u2019s communications strategy by using a range of channels to engage with clients, staff and the wider world.
\nSupport, and in some cases lead on, multi-channel internal communications campaigns which include creating content, managing design and measuring outcomes.
\nProduce regular multi-media content on varied topics to be distributed to staff, clients and the general public on a range of channels, including email newsletters, online platforms, social media and on-site displays.
\nUpdate, monitor and manage social media channels.
\nEngage confidently with multiple stakeholders and influence, advise and persuade as required.
\nWork collaboratively in the team, sharing ideas with the wider team, integrating communications across off-line and on-line platforms.
\nPerforms any additional duties as assigned by the relevant Supervisor.<\/p>\n
Work placement opportunities
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\nQualifications, skills and Competencies Requirements<\/p>\n
Education:\u00a0A Diploma or above in Information Technology, an additional qualification in Mass Communications or Public Relations will be an added advantage.
\nExperience:\u00a03+ years of progressive experience in systems (hardware and software) support, database administration, development, web design, and communication.
\nMicrosoft Office and knowledge of relevant software.
\nProblem solving skills and involve extensive interaction with different projects.
\nExtensive knowledge and experience of hardware\/software, systems, networks, etc.
\nExcellent communication, presentation, and interpersonal skills.
\nGood technical working knowledge of Windows based operating system.
\nExcellent verbal and written communication skills in both Kiswahili and English.
\nAn interest in and passion for global health, family planning or reproductive health strongly desired.<\/p>\n
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