Empowering Africa\u2019s tomorrow, together\u2026one story at a time.<\/p>\n
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\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.<\/p>\n
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\nJob Summary
\nTo Provide technical and operational support through assisting Property Manager in overseeing and maintaining the bank\u2019s real estate portfolio, which includes offices, branches, and Offsites ATMs and ensure delivery of Real estate products, Mechanical, Electrical and Plumbing operations (MEP), non-IT fixed assets managements and Building engineering related projects meets or exceeds stakeholders Requirements (both internal and external). Focusing in improving response time for repair and maintenance, timely periodic service, and supporting strategic initiatives aimed at cost control, ensure compliance with regulators, facility upkeep, leases administration, contribute to the optimization of property-related processes, enhance documentation accuracy, and assist in routine inspections and vendor coordination. Assists in tracking maintenance requests, conducting site inspections when needed, updating property databases, and supporting project documentation.
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\nJob Description
\nMain accountabilities and approximate time split
\nCRES Strategy and Engagement (5%)<\/p>\n
Develop detailed analysis and reporting of the Real Estate portfolio, maintenance costs and CRES projects to inform the management for Operations strategy.<\/p>\n
Property Management (30%)<\/p>\n
Support Property manager to Ensure that property portfolios are appropriately managed on a day-to-day basis including oversight of both capital investment projects and engineering projects.
\nProvision and maintenance of furniture, fittings, and equipment, including periodic tracking and verification of fixed asset movement.
\nEnsure lease information is complete and accurate and updated in the system.
\nEnsure vendor invoices are received, verified against approvals, documented and after payments provide proof of payment.
\nTogether with The Property Manager, ensure compliance with local and Group SHE regulations
\nTogether with property manager to do Monthly site visit for Offsite ATMs and prepare Site visit report with Observation and Timeline to close issue identified.<\/p>\n
Deliver service excellence to stakeholders (15%)<\/p>\n
All queries received are tracked and processed and any pending queries are escalated to the line manager with reason for not being able to accomplish.
\nEnsure third parties\u2019 complaints are handled according to laid down procedures on complaint handling
\nInstitute and analyze periodical internal customer perception survey to improve customer satisfaction
\nMaintain excellent liaison with other suppliers and internal customers (staff)
\nEnsure 100% of projects completed on time and within the approved budget.<\/p>\n
Administration (50%)<\/p>\n
Together with the Property Manager Develop meaningful MI that will assist the stakeholders in tracking performance.
\nCreate Purchase requisition, Confirm the PO after delivery and Create Invoices in the system
\nRegister in Issue Tracker every request of repairs\/ maintenance and establish deadline.
\nEnsure availability of accurate and reliable information when requested.
\nBuild and maintain an effective relationship between Commercial Services Unit and all other Business functions
\nAdministration of Property Management helpdesk<\/p>\n
Risk and Control Objective
\nManage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture<\/p>\n
Understanding your own role in the end-to-end processes in which you play a part, including applicable risks and controls.
\nAdhere to Absa\u2019s policies and procedures applicable to their own role, demonstrating sound judgement and responsible risk management.
\nReport on all risk events \/ incidents \/ issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
\nProactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
\nContinuous and proactive engagement with regulatory bodies, unions where applicable
\nAdhere to Absa\u2019s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
\nAll mandatory training completed to deadline.<\/p>\n
Technical skills \/ Competencies<\/p>\n
Tertiary qualification in the building sciences
\nProfessionally qualified to at least degree level
\nProven experience in project management
\nProven ability as self-starter, with track record of achievement of goals and targets
\nExperience of interpretation and development of management information
\nAnalytical and financial understanding of service cost models and lifetime cost of acquisition
\nExcellent problem-solving skills and attention to detail
\nStrong communication and collaboration skills
\nExperience in the banking industry is a plus<\/p>\n
Knowledge, Expertise and Experience
\nA candidate should be a holder of bachelor\u2019s degree in architecture\/ quantity surveying\/construction management\/Property Management, Building Engineering or any other relevant discipline.
\nAbsa Values<\/p>\n
Absa\u2019s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:<\/p>\n
Trust
\nResourceful
\nStewardship
\nInclusive
\nCourage<\/p>\n
Education
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\nHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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