The Digital Banking & Switch Specialist will be the technical and operational owner of Exim Bank\u2019s switch platform (BPC Smart Vista or equivalent) and digital payments ecosystem. The role requires strong technical expertise, project leadership, and operational ownership to ensure Switch & POS\/e-POS uptime and stability, Monitoring Skills and capabilities, End-to-end ticket lifecycle management via JIRA\/ITSM tools, Delivery of new cards, merchant acquiring, and regulatory projects, Scheme certifications and compliance with regulatory requirements and Vendor, stakeholder, and team coordination.
\nRoles & Responsibilities<\/p>\n
Manage BPC Smart Vista switch platform, ensuring \u2265 99.9% uptime and secure operations.
\nOversee POS\/e-POS (Android POS, Mini POS), ATMs, and e-commerce acquiring.
\nEnsure efficient transaction authorization, routing, clearing, settlement, and reconciliation.
\nMaintain compliance with VISA, MasterCard, AMEX, CUP, UPI scheme mandates.
\nMonitor fraud alerts, chargebacks, and transaction disputes with Operations\/Risk teams.
\nLead end-to-end ticket management (incident, problem, change, request) through JIRA Service Management or equivalent ITSM.
\nEnsure SLA compliance for ticket resolution across 1st, 2nd, and 3rd level escalations.
\nProvide ticket dashboards and RCA reports to management.
\nReduce incident recurrence by driving permanent fixes and preventive measures.
\nManage vendor escalations and ensure clear documentation for audits.
\nLead rollout of card products (Debit, Credit, Prepaid, Multicurrency, Virtual, Contactless, Salary, Loyalty).
\nDrive POS\/e-POS enhancements, merchant onboarding, and DCC deployment.
\nManage mobile money integrations (M-Pesa, TigoPesa, Airtel Money, Halopesa).
\nDeliver regulatory\/government integrations (TIPS, GePG, TRA, NIRA).
\nUse JIRA project boards to track project progress and delivery.
\nOversee e-commerce acquiring with 3DS, tokenization, PCI-DSS, and scheme certifications.
\nExpand merchant acquiring services across online and offline channels.
\nEnsure fraud monitoring and compliance controls for acquiring.
\nLead and mentor officers\/analysts supporting switch & digital operations.
\nAct as primary liaison with BPC, card schemes, fintechs, and regulators.
\nNegotiate and manage SLAs with vendors and ensure adherence.
\nCollaborate with IT, Operations, Finance, Risk, Compliance, and Business teams.
\nGenerate MIS reports and JIRA dashboards on uptime, SLA compliance, ticketing, and project status.
\nProvide weekly\/monthly updates to management on operations and projects.
\nLead compliance and audit activities (PCI-DSS, BOT, card schemes) with zero major findings.<\/p>\n
\u00a0
\nQUALIFICATION AND EXPERIENCE REQUIRED
\nQualifications & Experience<\/p>\n
Bachelor\u2019s degree in IT, Computer Science, Engineering, or related field (Master\u2019s preferred).
\n3\u20137 years\u2019 experience in switch and card payment platforms, with at least 3 years in leadership\/project delivery.
\nMandatory hands-on experience in BPC SmartVista.
\nExposure to other strong switches\/processors such as Postilion, Base24, OpenWay, FIS, or equivalent.
\nProven expertise in ticket management (JIRA or equivalent ITSM).
\nTrack record of delivering card\/digital payment projects (POS\/e-POS, e-commerce, mobile money, agency banking, regulatory integrations).
\nExperience with scheme certifications (VISA, MasterCard, AMEX, CUP, UPI).<\/p>\n
Technical Skills<\/p>\n
Advanced knowledge of BPC SmartVista switch operations, ISO 8583, APIs, host-to-host connections.
\nProficiency in JIRA Service Management (ticketing, workflows, dashboards, SLA tracking).
\nSQL\/database troub<\/p>\n
Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/careers.eximbank.co.tz\/CandidateMAX\/#\/?CompanyID=EXIMBANK","_company_name":"Exim Bank","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2324","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/2324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=2324"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=2324"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=2324"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=2324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}