On behalf of our client, we are seeking an\u00a0Assistant Quality and Asset Manager to support the hotel\u2019s commitment to excellence in service, facilities, and brand standards. This role involves assisting in the management of quality assurance programs, monitoring asset performance, and ensuring that the property\u2019s facilities, equipment, and services consistently meet established standards. The position also emphasizes preventive maintenance, guest satisfaction, safety, and continuous improvement.
\nKey Responsibilities
\nQuality Management<\/p>\n
Assist in implementing and monitoring the hotel\u2019s quality assurance programs in line with brand standards.
\nConduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure quality, cleanliness, and maintenance standards are met.
\nCollect and analyze guest feedback, online reviews, and internal audit results to identify trends and opportunities for improvement.
\nSupport departmental teams in developing corrective and preventive action plans.
\nProvide training and guidance to staff on service standards, hygiene, and quality processes.<\/p>\n
Asset Management<\/p>\n
Support the Asset Manager in maintaining an accurate inventory of hotel assets, including equipment, furnishings, and technical systems.
\nAssist in planning preventive and corrective maintenance schedules to extend asset life and minimize downtime.
\nCoordinate with Engineering, Housekeeping, and other departments to ensure assets are properly used, maintained, and documented.
\nHelp monitor capital expenditure (CAPEX) projects and refurbishment programs.
\nTrack and report on asset performance, condition, and lifecycle costs.<\/p>\n
Compliance & Safety<\/p>\n
Ensure compliance with health, safety, and environmental regulations, as well as brand guidelines.
\nParticipate in risk assessments, fire safety drills, and sustainability initiatives.
\nSupport the Quality and Asset Manager in implementing ISO, HACCP, or other relevant quality management systems (if applicable).<\/p>\n
Qualifications & Requirements<\/p>\n
Bachelor\u2019s degree in Hospitality Management, Engineering, Business Administration, or related field.
\nMinimum 2\u20133 years\u2019 experience in quality assurance, hotel operations, or facilities\/asset management, preferably in luxury or five-star hotels.
\nStrong knowledge of hotel operations, service standards, and preventive maintenance practices.
\nExcellent organizational, analytical, and problem-solving skills.
\nStrong interpersonal and communication skills with the ability to collaborate across departments.
\nProficiency in MS Office and hotel management\/maintenance systems (e.g., Opera, FCS, HotSOS, Maximo).
\nDetail-oriented with a commitment to excellence and continuous improvement.<\/p>\n
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