Why Airtel Africa?<\/p>\n
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like \u201cordinary\u201d, then we are not for you.
\nWe champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
\nBy choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.<\/p>\n
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.<\/p>\n
Responsibilities<\/p>\n
Financial and Sales Management<\/p>\n
Develop and implement sales strategies to achieve hub-level revenue and profitability targets.
\nSet clear sales goals and KPIs for store supervisors and monitor performance regularly.
\nAnalyze sales reports from all spokes\/stores, identify trends, and recommend corrective actions.
\nDrive upselling, cross-selling, and promotional activities across stores.
\nEnsure consistent execution of sales campaigns and marketing initiatives.
\nWork with the assigned shops team to monitor and drive retail KPIs.
\nMonitors the availability of Airtel products within the assigned Airtel Shops and takes remedial action where necessary.
\nManage promotional activities in the Airtel Shops and reports noted problems to higher senior management for action.<\/p>\n
Customer satisfaction on service<\/p>\n
Oversee handling of customer queries and complaints across all stores.
\nEnsure Staffs and supervisors are trained in effective complaint resolution.
\nMonitor customer satisfaction levels and implement improvements where needed.
\nEnsure customer satisfaction on complaints.
\nEnsuring G.U.E.S.T [Greet, Understand, Explain, Seek Feedback, and Thank Customer] performance is adhered.
\nEnsure customer NPS is achieved as per the set standards<\/p>\n
Employee Engagement<\/p>\n
Supervise and support store supervisors managing individual spokes.
\nProvide coaching, training, and performance evaluations to supervisors and sales teams.
\nFoster a high-performance culture focused on customer satisfaction and sales growth.
\nEnsure staffing levels are adequate and aligned with sales demands.
\nMonthly review of each shop performance as per the PnL
\nDrive team Employee Engagement for improved performance and talent retention.
\nDevelop and motivate team members through on job coaching.
\nPrepare plans to action engagement feedback for team.<\/p>\n
Retail Operations & Compliance<\/p>\n
Ensure all stores comply with company policies, financial controls, and operational standards.
\nMonitor stock levels, minimize shrinkage, and ensure timely replenishment.
\nConduct regular audits of store performance, presentation, and compliance.
\nAll showroom employees adhere to showroom processes.
\nEnsure timely Petty cash retirement for the shops.
\nImplementation & Control of retail operations.
\nDrive retail operations framework as per shop operations procedure manual.
\nDrive consistency in \u2018look and feel\u2019 of all showrooms and franchise shops.
\nPartner staff at retail shops management & ensure adherence of the processes<\/p>\n
Training<\/p>\n
Shops agents to attend timely on all mandatory assigned training<\/p>\n
Qualifications<\/p>\n
Educational Qualifications & Functional \/ Technical Skills<\/p>\n
Advanced diploma\/University Degree in Accountancy\/Materials Management\/Banking or Business Administration
\nIT Literacy<\/p>\n
Relevant Experience (Type of experience and minimum number of years)<\/p>\n
4 or more years\u2019 experience in Retail environment.
\n2 or more years\u2019 experience in telecommunication industry
\nManagerial skills<\/p>\n
Other requirements (Behavioral etc.)<\/p>\n
Business awareness.
\nStrong analytical skills and problem-solving skills.
\nExcellent planning skills.
\nHigh personal standards and goal oriented.
\nExcellent interpersonal skills.
\nExcellent and effective communication skills, both orally and in writing<\/p>\n
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