Specialist; Operational Risk (1 Position(s))<\/p>\n
Job Location :
\nHighlands Zone<\/p>\n
Job Purpose:
\nProvide support and drive implementation of a robust and effective Operational Risk Management framework at branches. Ensure branches have strong controls, processes, and oversight to support implementation of the bank\u2019s Enterprise Risk Management framework.<\/p>\n
Main Responsibilities:<\/p>\n
Risk Assessment, Analysis & Reporting<\/p>\n
Ensure branches conduct Risk and Control Self Assessments (RCSAs) in accordance with guidelines issued by Operational Risk.
\nSupport periodic control testing and independent assurance reviews to validate control effectiveness across key operational processes.
\nFacilitate training and awareness sessions for branch teams on risk management standards, policies, procedures, incident reporting, and control ownership.
\nMonitor the implementation status of agreed risk mitigation actions and escalate delays or deviations to the Risk and Compliance Committee (RCC) via periodic reporting.
\nCapture and track all risk governance issues and findings on Teammate or any other designated Governance Risk and Compliance (GRC) system.
\nConduct thematic reviews and trend analysis on recurring branch risk issues and provide recommendations to address systemic control weaknesses.
\nSpearhead and drive risk management training plans across the branch network.
\nEnsure risk events occurring at branches are reported through the GCM system. Perform Quality Analysis (QA) on reported incidents to ensure data quality on GCM system as well as adherence with Operational Risk Event reporting guidelines. Push for closure of incidents and remedial action plans on GCM system.
\nGuide and support branches in the implementation of Key Risk Indicators (KRIs) requirements. Ensure branch KRIs are recorded and tracked on GCM system with identified issues closed within agreed timelines.
\nConsolidation of operational risk reporting MIs received from branches including but not limited to RCSAs, KRI and Incidents to produce detailed and summary reports as required by governance committees (e.g., RCC, EXCO, MARCC).
\nKeep Zonal Managers, Branch Managers and Line Manager informed on ongoing basis of the operational deficiencies and the status of corrective actions.
\nProvide risk advisory support to zonal and branch management on day-to-day operational issues, emerging risks, and policy interpretations.
\nParticipate, provide oversight and conduct risk assessments on any new and significant branch related projects and business initiatives.
\nConduct routine physical security assessments to ensure that security systems and features adhere to established guidelines. Generate comprehensive reports, both detailed and summary for periodic governance forums (RCC, EXCO, MARCC) and for ad hoc requests on demand.
\nEnsure the bank is secured from incurring financial\/non-financial losses as well as reducing the number of fraud incidences at branches by ensuring that controls are well defined by business and branch staff who exercise the controls understand and can define all branch risk register parameters relative to their day-to-day operations.
\nParticipate in zone meetings for training and communicating initiatives for risk awareness.
\nTrack branch reputational risk triggers such as customer complaints, media coverage, staff conduct, or adverse social media mentions and ensure timely capture of the risk event and reporting.
\nIdentify and report product-related issues including customer complaints, product performance gaps, frequent reversals, transaction errors, or manual workarounds that indicate control weaknesses.
\nSupport periodic product risk reviews by validating branch knowledge, understanding, proper documentation, and compliance with internal product guidelines.
\nSupport resolution of repeat or high-risk customer complaints in branch by coordinating root cause analysis and tracking corrective actions.
\nMaintain a branch-level emerging risk log capturing new internal or external developments with potential risk implications.<\/p>\n
Knowledge and Skills:<\/p>\n
Understanding of the core retail and commercial banking business and operational environment
\nReporting and Data Analysis skills
\nA practical knowledge and understanding of risks, controls, risk management tools and methodologies
\nA good understanding of the main operational processes within the Businesses and a good understanding of the procedures and control framework relating to those areas.
\nFacilitation skills
\nAnalytical and problem-solving skills
\nTechnical skills in risk management (e.g. risk assessment, control design)
\nTeamwork\/Collaboration
\nGood written and verbal communication skills
\nTime management \u2013 ability to juggle priorities and execute at speed individually and as part of a team.<\/p>\n
Qualifications and Experience:<\/p>\n
Bachelor\u2019s degree in social sciences, business studies or related field
\nMaster\u2019s degree in business studies is an added advantage
\nBanking certification(s) is an added advantage
\nBanking Experience of more than 3 years, preferably in Risk management or Audit.
\nPrevious risk management experience gained within an auditing, operational risk management or compliance\/controls role.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
\nFemale candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
\nOnly shortlisted candidates will be contacted.<\/p>\n
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