{"id":2622,"date":"2025-10-27T10:02:55","date_gmt":"2025-10-27T10:02:55","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/customer-support-success-representative-at-gsm\/"},"modified":"2026-01-13T00:50:09","modified_gmt":"2026-01-13T00:50:09","slug":"customer-support-success-representative-at-gsm","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=2622","title":{"rendered":"Customer Support &amp; Success Representative at GSM"},"content":{"rendered":"<p>Key Responsibilities<\/p>\n<p>Provide timely and professional support to merchants through email, chat, and phone.<br \/>\nAssist merchants with onboarding, training, and platform navigation to ensure smooth adoption.<br \/>\nTroubleshoot and resolve platform-related issues efficiently.<br \/>\nGather merchant feedback and collaborate with product and tech teams for continuous improvement.<br \/>\nMaintain accurate records of interactions using CRM tools and track merchant success metrics.<\/p>\n<p>\u00a0<br \/>\nQualifications &amp; Experience:<\/p>\n<p>Diploma or Bachelor\u2019s Degree in Business Administration, Communications, or related field.<br \/>\nMinimum of 3 years\u2019 experience in customer service or merchant support, preferably in a B2B, E- Commerce, or Digital Platform environment.<br \/>\nExperience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud. Excellent communication, interpersonal, and problem-solving skills. Strong understanding of digital platforms and merchant operations.<br \/>\nCustomer-focused mindset with the ability to empathize and build trust with clients.<\/p>\n<p>Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/gsmgroup-africa.breezy.hr\/p\/bc028cacbc10-customer-support-success-representative","_company_name":"GSM","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2622","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/2622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=2622"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=2622"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=2622"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=2622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}