Job Purpose Statement
\nResponsible for implementation, management, and resolution of issues related to the bank\u2019s current network and servers infrastructure. Responsibilities include ensuring the optimal performance, availability, and security of the bank\u2019s servers infrastructure, databases, and communication systems. Additionally, he\/she will plan and co-ordinate the execution of all network and infrastructure projects and tasks.
\nKey Accountabilities (Duties and Responsibilities)
\nInfrastructure Management (20%)<\/p>\n
Ensuring maintenance and monitoring activities are implemented to ensure the optimal performance of the server, storage and backup systems. This includes WAN, LAN and firewalls infrastructure assets in the bank data centers as well as workstations and printers.
\nMaintain and update architecture diagrams and other documentation for all the systems, servers, network and third part connections.
\nEnsure proper asset management, by tracking assets in the electronic register.
\nEnsure backups are conducted daily and conducted as per backup policy and procedures.
\nEnsure that computer, network architectures, standards, best practices, policies and guidance contribute to the secure operation of the center\u2019s systems and the protection of the Centers data and information. This is during operations and during introduction of new solutions.
\nEnsure all systems configurations are implemented based on the approved standards and baselines and implemented as per policy guidelines including approved change process.
\nWork with IT manager to develop technology road map as aligned with the bank strategy.
\nWork with IT Manager to develop infrastructure related budgets.
\nPerform tests and supervise the installation of telecommunication hardware.<\/p>\n
System and Applications Monitoring and Reporting (20%)<\/p>\n
Monitor uptime\/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
\nEnsuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution.<\/p>\n
Risk and IT Security (10%)<\/p>\n
Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
\nEnsuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems.
\nImplement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
\nPerform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking.
\nPrioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
\nEnsure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.<\/p>\n
Vendor Engagement and Support (20%)<\/p>\n
Ensure balanced SLA compliance with service providers.
\nProvide good relationship with technology providers and other external partners.
\nEnsuring vendors payments are done in time and contracts are renewed in time.
\nParticipate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
\nDevelop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps.
\nPerform tests and supervise the installation of telecommunication hardware.
\nManaging and liaising with various service provider to ensure voice communication to outside the bank is working.
\nEnsure the various lines recorded by the Bank are working and ensuring software is up to date.
\nEnsure security of the Data Center and secondary areas is continually maintained.
\nResponsible for managing Cloud environment, (Microsoft Azure).
\nResponsible for managing microservices, (Kubernetes) in IAAS, PAAS platform.
\nResponsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.<\/p>\n
IT Projects Management (10%)<\/p>\n
Participate in planning and execution of all projects related to technologies.
\nLiaise with various project teams to determine the hardware and software and security requirements of projects.
\nParticipate in provision of specifications in the budgeting or procurement of technology assets.
\nProvide technical leas role in implementation of technology Infrastcture projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.<\/p>\n
Customer (10%)<\/p>\n
Internal Customer complaints
\nExternal Customer complaints
\nCustomer Satisfaction Index
\nChannel Satisfaction Index<\/p>\n
Learning and Growth (10%)<\/p>\n
Staff Engagement
\nTraining Hours on technology related<\/p>\n
Job Dimensions
\nReporting Relationships: jobs that report to this position directly and indirectly
\nDirect Reports: IT Manager Indirect Reports: Vendors and out sourced partner
\nStakeholder Management: key stakeholders that the position holder will need to liaise\/work with to be successful in this role
\nInternal:<\/p>\n
Group IT-Infrastructure department
\nNCBAT departments<\/p>\n
External:<\/p>\n
System vendors
\nOutsourced Partners<\/p>\n
Decision Making Authority \/Mandates\/Constraints: the decisions the position holder is empowered to make
\n(Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. Strategic \u2013 Technical Architecture and Design, Security, Optimization and Capacity Management Operational \u2013 Server farm, Data Centre Operations, Incident, Change and Problem Management
\nWork cycle and impact: time horizon and nature of impact (Planning)
\n(e.g. Less than 1 week, 2 weeks, 2 weeks \u2013 1 month, 1month \u2013 3 months, 3-6 months, 6-12 months, above 1 year) Short-Term Planning \u2013 6 \u2013 12 months Long-Term Planning \u2013 1 to 3 years
\nIdeal Job Specifications
\nAcademic<\/p>\n
University degree in Information technology\/Computer Science\/Electrical Engineering\/Telecommunications.<\/p>\n
Professional
\nTraining and certification in ICT Service Management e.g. ITIL, o Enterprise Operating System administration Linux: Red Hat Certified System Administrator (RHCA), Red Hat Certified Windows: MCSA\/MCSE Cloud: Microsoft Certified: Azure Fundamentals; Google Associate Cloud Engineer, Storage: HCI- Storage, HCIP- Storage, Server: HCSA\/P Computing\/ Network: HCSA IP Network, HCSP IP Network, CCNA and CCNP<\/p>\n
Business Continuity training
\nProject Management Skills<\/p>\n
Desired work experience<\/p>\n
Three (3) years\u2019 experience in Infrastructure support in medium to large organizations and or banking or financial service organization would be an added advantage<\/p>\n
NCBA Bank Core Value Behaviours (Performance Drivers)
\nDriven: We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
\nOpen. Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
\nResponsive: We are proactive, act quickly and resolutely to deliver results. We put our customer\u2019s interests at the heart of all that we do. We keep it simple and seek new ways to improve.
\nTrusted: As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other.
\nIdeal Job competencies
\nTechnical Competencies<\/p>\n
Organisation development to effectively structure the operations of IT network infrastructure and support for optimal performance.
\nKnowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes.
\nInterpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
\nTechnical skills to effectively perform or guide performance of network infrastructure design and operations activities\/tasks in a manner that consistently produce high quality of service.<\/p>\n
Behavioural Competencies<\/p>\n
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
\nSelf-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
\nLeadership to nurture and sustain employee satisfaction, and to manage changes.
\nInterpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.<\/p>\n
This JD is signed-off with reference having been made to the organization\u2019s core values and aligned competencies against these values.
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