Job Purpose Statement
\nTo process trade services transactions (Guarantees, Letters of Credit, Documentary collection, Invoice\/Bills\/cheque Discounting, etc) and swift transactions, in accordance with the customer instructions, applicable operational processes and procedures laid down by the bank, agreed Service Level Agreements and in full compliance with KYC\/AML and within Internal trade guidelines.
\nKey Accountabilities (Duties and Responsibilities)
\nFinancial
\n% Weighting (to add up to 100%): 20
\nOutput<\/p>\n
Adhere to trade operations procedures & policies to avoid operational losses, errors, omissions, penalties, etc.
\nEnsure completeness of collection of revenue trade services transactions.
\nProduct support and risk monitoring on trade operations.
\nEnsure effective incidents reporting on lapses & closure as recommended by risk to avoid any exposure within trade operations.<\/p>\n
Internal Business Processes
\n% Weighting (to add up to 100%): 40
\nOutput<\/p>\n
Originates all core banking systems (T24) data input for trade services transactions.
\nTo ensure trade transactions are accurately processed in line with the customers\u2019 instructions and according to the bank\u2019s processes and procedures.
\nKeep accurate and complete records\/files for all transactions by filing daily and ensuring safe custody of the same.
\nSpool system reports daily to address expiries, renewal, swift notifications and other system monitoring requirements.
\nEnsure that commissions for all trade transactions are set in the system to collect as per the bank tariff
\nTo ensure AML guidelines, processes and policies are adhered to and that suspicious transactions are detected and reported.
\nTo reconcile relevant accounts pertaining to trade services, take appropriate corrective action and escalate where necessary. Ensure that there are no outstanding items over 7 days without supporting approval
\nEnsure trade documents are documents are scrutinized for error before processing.<\/p>\n
Customer
\n% Weighting (to add up to 100%): 25
\nOutput<\/p>\n
Address and attend to any queries raised by customers both external and internal.
\nPrompt attendance to customers coming to the department and answer any queries raised.
\nEnsure no customer complaints arising from delays in processing of trade instructions or non-delivery of service.
\nEnsure that set customer experience standards are adhered to.<\/p>\n
Learning and Growth
\n% Weighting (to add up to 100%): 15
\nOutput<\/p>\n
Read and attest to published policies and procedures
\nAlways avail oneself for competency improvements through coaching and training as appropriately scheduled.
\nIdentify and relay own training needs to the line manager for capturing in the annual training plan and subsequent implementation<\/p>\n
Job Dimensions
\nJob Posting Service
\nReporting Relationships: Jobs That Report to This Position Directly and Indirectly
\nDirect Reports: NIL
\nIndirect Reports: NIL
\nStakeholder Management: Key Stakeholders That the Position Holder Will Need to Liaise\/Work With to Be Successful in This Role
\nInternal<\/p>\n
Cedit
\nAudit legal & Compliance
\nCustomer Experience
\nCorporate & Retail Business Teams<\/p>\n
External<\/p>\n
Off shore banks
\nLocal banks
\nRegalatory bodies (Central Bank & URA)
\nNCBA Group Trade Team
\nNCBA Group Correspodence Banking ( FI)<\/p>\n
Decision Making Authority \/Mandates\/Constraints: The Decisions the Position Holder Is Empowered to Make (Indicate if It Is Operational, Managerial or Strategic). Please Also Highlight Any Budgetary Control Responsibility if Applicable for the Role.
\nInput Trade Finance Transactions in T24, Swift, And Other Authorised Systems
\nWork Cycle and Impact: Time Horizon and Nature of Impact (Planning) (e.g. Less Than 1 Week, 2 Weeks, 2 Weeks \u2013 1 Month, 1month \u2013 3 Months, 3-6 Months, 6-12 Months, Above 1 Year)
\n2 weeks \u2013 1 Months
\nIdeal Job Specifications
\nAcademic<\/p>\n
Bachelor\u2019s degree in a Business related field<\/p>\n
Professional<\/p>\n
Certified Documentary Credit Specialist(CDCS)an added advantage<\/p>\n
Desired Work Experience<\/p>\n
At least 3 years work experience in Banking. Operations experience preferably at Central Operations Processing unit, General Branch Banking Operations including Foreign Exchange operations, International Trade Finance, etc.
\nKnowledge on UCP 600, ISBP for UCP 600 and URC Rules<\/p>\n
Ideal Job Competencies
\nTechnical Competencies<\/p>\n
Financial analysis Skills: Ability to analyse and\/or interpret financial statements, and advice accordingly.
\nAnalytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial proposals and provide viable solutions.
\nTechnology Skills: Computer literate with proficiency in computerized financial analysis applications.
\nIndustry knowledge: knowledge of the financial sector, International Trade Finance opportunities, as well as current banking operations practice.<\/p>\n
Behavioural Competencies<\/p>\n
Goal driven and results oriented; Enjoys being measured, and judged by financial and other performance targets.
\nPersonal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
\nCommunication Skills: Excellent written and verbal communication skills and presentation skills.
\nInterpersonal Skills: Must be a people\u2019s person, with ability to interact with key contacts in the financial sector.
\nProactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.<\/p>\n
This JD is signed off with reference having been made to the organisation\u2019s core values and aligned competencies against these values.
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