Job Location :
\nHead Office<\/p>\n
Job Purpose:
\nResponsible for developing and executing the bank\u2019s communication, reputation management, stakeholder engagement, and corporate social responsibility strategies.<\/p>\n
Main Responsibilities:
\nStrategic Communications<\/p>\n
Ensure that the bank\u2019s brand, image, and relationships with internal and external stakeholders are managed effectively to support its strategic objectives, customer trust, and market leadership.
\nDevelop and implement a comprehensive communications strategy aligned with the bank\u2019s vision, mission, and business goals.
\nOversee all internal and external communication channels \u2014 media, digital, and executive communication.
\nEnsure brand consistency and adherence to corporate identity standards across all platforms and subsidiaries.
\nAdvise executive management on communication risks and opportunities.
\nCorporate Affairs & Stakeholder Management
\nBuild and maintain relationships with key stakeholders, including regulators, government agencies, investors, and industry associations.
\nManage corporate reputation through proactive engagement, transparency, and timely communication.
\nMonitor public policy trends affecting the banking sector and provide strategic guidance to management.
\nCoordinate responses to issues of public interest, ensuring the bank\u2019s position is well represented.
\nMedia Relations & Crisis Communication
\nServe as the primary spokesperson for the bank on strategic and reputational matters.
\nCultivate strong media relationships and manage press interactions, interviews, and press releases.
\nLead crisis communication planning and execution to protect the bank\u2019s reputation.
\nMonitor media coverage and provide insights and recommendations to the Executive Committee.
\nCorporate Social Investment (CSI) & Corporate Sustainability
\nDesign and implement CSI and sustainability strategies that align with the bank\u2019s values and community priorities.
\nManage partnerships and programs that strengthen the bank\u2019s social and environmental impact.
\nTrack and report CSI outcomes and sustainability indicators.
\nInternal Communication
\nDrive employee engagement through consistent, transparent internal communications.
\nSupport leadership visibility and alignment on key business messages.
\nManage internal campaigns to reinforce organizational culture, mission, and values.
\nBrand & Reputation Management
\nOversee the bank\u2019s brand positioning and ensure it reflects innovation, trust, and customer focus.
\nConduct periodic brand audits and stakeholder perception surveys.
\nManage sponsorships, events, and thought leadership initiatives that enhance visibility.<\/p>\n
Knowledge and Skills:<\/p>\n
Understanding of banking operations \u2014 retail, corporate, investment, and digital banking.
\nAwareness of financial performance metrics, investor relations, and capital markets communication.
\nKnowledge of banking risks and reputation sensitivity, including data privacy, compliance, and consumer trust.
\nPrinciples of strategic communication planning and message development.
\nDeep knowledge of media landscape \u2014 traditional, digital and media engagement best practices.
\nUnderstanding of stakeholder mapping and influence strategies \u2014 from policymakers to community leaders.
\nKnowledge of organizational communication frameworks that drive employee engagement.
\nKnowledge of disclosure standards for publicly listed or regulated entities.
\nExceptional written and verbal communication skills.
\nStrategic thinker with strong business and political acumen.
\nStrong media relations and storytelling ability.
\nSkilled in crisis management and issue resolution.
\nExcellent interpersonal and stakeholder management skills.
\nAbility to lead and motivate cross-functional teams.
\nDigital communication proficiency (social media, web, content strategy).
\nIntegrity, discretion, and sound judgment<\/p>\n
Qualifications and Experience:<\/p>\n
Bachelor\u2019s degree in Communications, Public Relations, Journalism, Law, Marketing, Business Administration, or related fields.
\nMaster\u2019s degree is an added advantage
\nCertificate of Proficiency in Corporate Communication will also be an added advantage
\nMinimum 7 years\u2019 experience in corporate communications, public affairs, or reputation management with at least 5 years in a senior leadership role.
\nProven experience in banking, financial services, or highly regulated sectors.
\nDemonstrated success in managing strategic communication and stakeholder relations
\nNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
\nFemale candidates and people living with disabilities are strongly encouraged to apply for this position.
\nNMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
\nOnly shortlisted candidates will be contacted.<\/p>\n
Job opening date :\u00a010-Nov-2025
\nJob closing date :\u00a024-Nov-2025<\/p>\n
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