{"id":2693,"date":"2025-11-11T10:02:25","date_gmt":"2025-11-11T10:02:25","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/intern-business-banking-sme-at-absa\/"},"modified":"2026-02-27T00:50:13","modified_gmt":"2026-02-27T00:50:13","slug":"intern-business-banking-sme-at-absa","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=2693","title":{"rendered":"Intern \u2013 Business Banking (SME) at ABSA"},"content":{"rendered":"

Empowering Africa\u2019s tomorrow, together\u2026one story at a time.
\nWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
\nMy Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
\nJob Summary
\n\uf0a7 To manage and sustain a portfolio of Business Banking \u2013 Enterprise customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk assessments and managing consistency and quality of operational service within own portfolio.
\n\uf0a7 The primary objective is to maximize sustainable risk-adjusted \/ EP portfolio contribution.
\n\uf0a7 The jobholder will additionally be responsible for business development both with new customers and with his\/her existing portfolio.
\n\uf0a7 To drive business growth within the SME segment by sourcing new clients, deepening existing relationships, and ensuring active account usage, deposits mobilization, and product penetration in line with business banking targets.
\nJob Description
\nMain accountabilities and approximate time split
\nAccountability: Service and Sales: \u2013 90%
\nTime split%: 80\/10%
\nDeal with, and find resolutions for, customer complaints.
\nDetermine the products that are most effective in meeting customers\u2019 needs and be able to sell these, at short notice, both reactively and proactively.
\nMonitor and ensure adherence to risk service standards.
\nActively prospect and onboard new SME clients to grow the customer base.
\nDrive sales and cross-sell banking products, including loans, deposits, and transaction accounts.
\nEnsure timely and effective activation of newly opened accounts to meet productivity targets.
\nMonitor and grow deposit portfolios by building strong relationships with SME clients.
\nCollaborate with other departments to ensure excellent service delivery and client satisfaction.
\nMaintain proper documentation and compliance with internal and regulatory requirements.
\nRegularly analyse market trends and client feedback to identify business opportunities.
\nAll NTB Accounts should be opened timely within 3 working days with no escalatio
\nAccount Maintenance should be scanned and completed within 2 working days
\nAttend to all service requests within 1 working day with no escalation.
\nEnsure all customers are onboarded on digital platform
\nMaintain dormancy ration of <5% in your allocated portfolio
\nEnsure that all new accounts are funded within 5 days
\nEnsure that all excesses on current accounts are regularized before end of day
\nA maximum account opening RTS of 5% monthly
\nAbsa Values
\nAbsa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
\nTrust Resourceful Stewardship Inclusive Courage
\nAdditional details of exceptional aspects of the demands of the role:
\nRequired to form relationships with customers, therefore minimum tenure will be 2 years. The jobholder will need to be able to communicate in such a way as to ensure their ongoing credibility when dealing with financial controllers of companies, in addition to owner-managers. The jobholder\u2019s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks. Business development activity will be similarly demanding.
\nTraining likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:
\nRisk assessment and management Presentation, influencing and negotiating Communication
\nKnowledge, Expertise and Experience
\nEducation
\nBusiness degree preferred The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base. Recognize the changing needs of the customer. Identify products\/service that best satisfies customer need. Introduce the product\/service. Co-ordinate the introduction of the relevant Group product specialist. Deal with customers directly as required. A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners\/key individuals.
\nKnowledge of the bank\u2019s products, services and policies required to undertake the role:
\nThe jobholder will be required to have a detailed knowledge of the core set of Business Banking products. For Complex products, a good knowledge will be required sufficient to: \u2013
\nSkills required to undertake the role:
\nRelationship skills Risk skills General Corporate skills Leadership and team skills Product skills Communication skills
\nTechnical skills \/ Competencies
\nPersonal Attributes:
\nMeeting customers\u2019 needs Managing relationships Personal organization Self-development Adaptability Working with others Decisiveness Active listening Analytical thinking Judgment Entrepreneurial mindset
\nAll mandatory training completed to deadline.
\nRisk and Control Objective
\nIn the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams. Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required. Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls. Adhere to Absa\u2019s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management. Keep up to date on all regulatory changes and can articulate the impact to the Business, be well informed on the industry thinking.
\nAccountability: Staff Management: \u2013 5%
\nDay-to-day co-ordination of Business Banking customer management within the branch in provision of consistent service quality and risk.
\nAccountability: Business Management: \u2013 5%
\nResearch, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution. Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. Monitor and control the quality of the portfolio using \u201cCondition of Sanction\u201d triggers where possible and in accordance with RM guidelines and Bank policy. Manage \u201cEarly Warning List\u201d customers to reduce risk, following H.O. and Regional guidance provided. Adhere to procedures and guidelines within the BB RMCD.
\nEducation
\nHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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